酒店回复: Dear Robert, Thank you for taking a moment to share your experience. What you have described does not align with our standards in the slightest, and we wish you had let someone at our property know of the issues you encountered so we could address them while you were still with us. Please know that we regularly treat our property for pests, and while we have thoroughly checked your room and found none of the signs you mentioned, our pest control service will be contacted to ensure our property is in top condition. That being said, we're glad your bed provided some comfort, and we wish you safe travels on the road ahead.