The ensuite hadnt been cleaned and there were still crisps in various places in the lounge. Which we reported and the following day house keeping came out and cleaned shower tray only. Too many light switches and some did nothing. 2 heaters broke for entire stay even after reporting them. Great size place. Parking is not by accommodation but not too far away. Lovely have 2 balconys giving different views.big bedrooms. Plenty of space in lounge/dining/kitchen area. Ideal for a long weekend
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酒店回复: Thank you for your feedback, Jenny. We’re pleased to hear you enjoyed the spacious layout, balconies, and overall suitability for a long weekend. We’re sorry to learn about the issues with cleanliness and maintenance during your stay—this is not the standard we aim for. Your comments have been noted and shared with our housekeeping and maintenance teams for immediate review. We appreciate your honesty and hope to welcome you back for an improved experience in the future.
3.0分
其他
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A very beautiful area. I was nervous about coming to stay as there are a fair few bad reviews.
Although the beds were clean and comfortable the cleanliness is definitely lacking. We are far from clean freaks but there were obvious areas the cleaners were missing.
As we came into the front door (47)we noticed the area behind the door hadn’t been cleaned for a while as cobwebs and small spiders were there.
The windows in the bathroom were dirty and uncleaned. Blinds in the bedrooms also pretty dirty.
No plug in the main bathroom so the kids couldn’t have a bath in there.
The only decent shower was the twin room (the others were difficult to get working) en suite at the front, very dated washing facilities.
We booked into the swimming pool and you could tell the area around the pool had not been cleaned. I noticed a pair of dusty swim googles twice while I was there in the same spot.
Not sure if anyone has managed to work the electric showers in the swimming area but they didn’t work when we tried them, either boiling hot or freezing cold.
It did not spoil our stay at all but I could see it might be disappointing for others.
The area is so beautiful! an injection of funding into these cottages would make a huge difference. We found the staff helpful and the Courtyard pub did amazing food and had a lovely atmosphere. Our girls enjoyed the little shop next door.
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酒店回复: Thank you for sharing your detailed feedback, Mark. We’re glad you enjoyed the beautiful surroundings, the Courtyard pub, and that our team was helpful during your stay. We truly appreciate your honesty regarding the areas that need improvement—cleanliness and maintenance are top priorities for us, and your comments will help us address these issues promptly. We’re committed to making upgrades and ensuring a better experience for all our guests. We hope you’ll consider visiting us again so we can provide the stay you deserve.
5.0分
其他
Beautiful location overlooking the loch - staff couldn’t do more to help. Will certainly be coming back with more family!
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酒店回复: Thank you so much, William! We’re delighted you enjoyed the stunning views and felt well taken care of by our team. It means a lot to know you plan to return with your family—we look forward to welcoming you all back for another memorable stay!
去过很多次肯莫尔，但这是第一次住在肯莫尔俱乐部。住宿很好，有一个小健身房，游泳池很棒，大部分时间孩子们都在那里玩。徒步路线非常棒，很放松。肯定会再来。
我们有四位住客，但房间里只提供了两袋咖啡。我们要求多给一些时，被告知需要亲自去前台领取，因为他们人手不足，无法送过来……退房时也一样，门禁卡不能留在房间里，必须亲自交还到前台。
健身房很小……没什么器械可以用……
清洁用品放错了位置，比如洗发水瓶子放在了洗手的地方（所有的瓶子都是固定的，不能移动）……虽然没什么大问题，但用起来确实不太方便。
总的来说，前台工作人员很有礼貌，但由于他们人手有限，所以不得不按上面说的那些方式来办理。
前台服务人员态度恶劣，房间有股潮湿的狗味，卫生状况差，装修过时，设施简陋。下午5点才能入住，早上10点就得退房……这哪算度假啊。
肯莫尔是个美丽的地方，是苏格兰一处令人惊叹的自然风光区。话虽如此，我以前也住过这个度假村，这次对小屋以及休闲中心的清洁度和维护状况感到失望。小屋的墙纸剥落，电灯开关周围有破损，还有旧煎锅，这些都是很容易维护或更换的东西。泳池区很漂亮，但泳池水是冷的，女士淋浴间仅有的两个淋浴喷头中有一个因为底座开裂而无法使用。这虽然是一次相对便宜的旅行，但我仍然觉得肯莫尔俱乐部看起来有点破旧，急需一次大修，或者至少进行一些翻新，才能赶上周边那些更现代化、维护更好的酒店和度假小屋。
我们第三次光顾肯莫尔俱乐部。泳池很棒，环境优美，餐厅的饭菜也很美味。
强烈推荐。环境优美。宽敞的别墅，有两个带独立卫浴的卧室，外加一个大浴室，厨房配备齐全的烹饪用具。工作人员服务周到。
非常好的地方
The ensuite hadnt been cleaned and there were still crisps in various places in the lounge. Which we reported and the following day house keeping came out and cleaned shower tray only. Too many light switches and some did nothing. 2 heaters broke for entire stay even after reporting them. Great size place. Parking is not by accommodation but not too far away. Lovely have 2 balconys giving different views.big bedrooms. Plenty of space in lounge/dining/kitchen area. Ideal for a long weekend
A very beautiful area. I was nervous about coming to stay as there are a fair few bad reviews.
Although the beds were clean and comfortable the cleanliness is definitely lacking. We are far from clean freaks but there were obvious areas the cleaners were missing.
As we came into the front door (47)we noticed the area behind the door hadn’t been cleaned for a while as cobwebs and small spiders were there.
The windows in the bathroom were dirty and uncleaned. Blinds in the bedrooms also pretty dirty.
No plug in the main bathroom so the kids couldn’t have a bath in there.
The only decent shower was the twin room (the others were difficult to get working) en suite at the front, very dated washing facilities.
We booked into the swimming pool and you could tell the area around the pool had not been cleaned. I noticed a pair of dusty swim googles twice while I was there in the same spot.
Not sure if anyone has managed to work the electric showers in the swimming area but they didn’t work when we tried them, either boiling hot or freezing cold.
It did not spoil our stay at all but I could see it might be disappointing for others.
The area is so beautiful! an injection of funding into these cottages would make a huge difference. We found the staff helpful and the Courtyard pub did amazing food and had a lovely atmosphere. Our girls enjoyed the little shop next door.
Beautiful location overlooking the loch - staff couldn’t do more to help. Will certainly be coming back with more family!