酒店回复: Dear caiocarvalho, We truly appreciate your feedback and are pleased to hear that you found our hotel to be fair for the price and conveniently located in West Des Moines. We understand the importance of offering clean and comfortable accommodations at an affordable rate, and we're glad that you found our rooms to meet your needs in this regard. Our team works hard to ensure that our guests have a pleasant stay, and it's rewarding to hear that we succeeded in providing you with a satisfactory experience. Regarding breakfast, we apologize if it did not meet your expectations. We continuously strive to improve our offerings, and your feedback will help us identify areas where we can make enhancements. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
1.0分
其他
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The place is a dump. Sewer smell in the drains, dirt/mold around the toilet, broken furniture and shower chair. When I asked management to come see the problems she refused and hung up on me so add really crappy management.
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酒店回复: Dear Linda W, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your experience did not meet expectations, and I want to extend our sincerest apologies for the issues you encountered during your stay. What you described is not reflective of the standards we strive to maintain. A sewer smell, cleanliness concerns, and broken furniture are all completely unacceptable, and we take these matters very seriously. Please know that we have addressed your comments with our housekeeping and maintenance teams to ensure these issues are properly investigated and corrected. I’m especially disappointed to hear about your interaction with our management. Our goal is always to be responsive, professional, and supportive when a guest brings a concern to our attention. If you felt dismissed or disrespected in any way, I truly apologize. That is not how we want anyone to feel when staying with us. We appreciate you bringing these matters to our attention, as feedback like yours helps us take the necessary steps to improve.
1.0分
其他
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Hotel was disgusting. The smell of the hallway sticks with you. Stains on sheets. Mold on bathtub. Our first room wasn’t ever turned over so we had to get a different room. Check in took a long time and staff was unfriendly and hard to understand. Condition was so bad my wife wanted to eat the cost of the room and try and find another one last minute. Will never trust another days inn again.
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酒店回复: Dear Kyler C, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you encountered during your stay. What you described regarding cleanliness, check-in delays, and overall condition of your accommodations is far from the standards we strive to uphold. Please accept our sincere apologies. Your feedback about the hallway odor, stained linens, mold in the bathroom, and the first room not being ready upon arrival is very concerning. Cleanliness and comfort are top priorities for us, and we regret that we fell short during your visit. We are already addressing these concerns directly with our housekeeping and maintenance teams to ensure corrective action is taken immediately. We also regret that your check-in experience was not smooth and that you felt our team was not as friendly or helpful as you deserved. This is not reflective of the service we aim to provide, and your comments will be used in training to better support our staff in delivering a more welcoming and efficient experience. While we understand your frustration and disappointment, we hope you will accept our apologies and know that your feedback is invaluable in helping us improve. We would be grateful for another opportunity to restore your trust and provide the level of service and comfort that you rightfully expect.
1.0分
商务出差
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If I could give this place a 0 I would. The staff did not want to be there (the young man literally used those words, saying "I hate this 3-11 shift"), the room was dirty, bedspread stained, sheets had something crusty on them (ewwww), I had to ask for toilet paper and Kleenex as there was NONE in the room, and even then I had to go to the desk to get it, the free breakfast had only a few options. I chose this location because it was 5 minutes from where I needed to be and thought how bad can it be, but this truly is a place where you get what you pay for. Pay attention to all the negative reviews; they're accurate.
1.0分
家庭亲子
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If I could give zero stars I would. Avoid this hotel and pay the extra $80 for a better place. My husband and I were here one night and found several off-putting things. One of the entrance glass doors was shattered. Holes in every blanket, stains on every layer of sheets (beds not made properly and with completely different kinds of linens), very obvious stains on the bed skirt, A USED BAR OF SOAP in the shower-which the shower leaked all over the floor. Only 2 towels provided. Missing layer of curtain. Spiderwebs lining the ceiling. No cups. Kicker, a popped off false nail on the new bar of soap. This place needs to be shut down or at the minimum new management. I couldn’t get out of there fast enough.
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酒店回复: Dear johnmelj0511, Thank you for taking the time to provide feedback on your recent stay with us. I am deeply sorry to hear about the numerous issues you encountered during your visit. This is certainly not the experience we aim to provide our guests, and I sincerely apologize for the inconvenience and discomfort you faced. The conditions you described are unacceptable, and I assure you that immediate action will be taken to address each of these concerns. Our housekeeping and maintenance teams have been informed of the issues with the linens, shower, and overall cleanliness of the room, and we will be conducting thorough inspections to prevent such problems from recurring. The safety and comfort of our guests are our top priorities, and we are taking your feedback very seriously. We will also address our staffing and management procedures to ensure that we meet the high standards that our guests deserve. Thank you again for bringing these issues to our attention. aWe hope to have the chance to restore your faith in our hotel.
1.0分
其他
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Stay far away from here! Absolute disrespect, nasty and outdated. Repeatedly lied to my face, wouldn't stay there again even if I was getting paid to. Was absolutely the worste experience I've ever had to deal with.,keep your distance and stay far away!!
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酒店回复: Dear Heather S, Thank you for sharing your feedback with us. I am truly sorry to hear about your disappointing experience and the frustration you encountered during your stay. Your description of disrespectful interactions, outdated conditions, and other concerns is deeply troubling, as it is always our goal to provide a welcoming and comfortable environment for all our guests. It is especially concerning to hear that you felt misled during your stay. Honesty and transparency are values we prioritize, and I apologize if our communication fell short in any way. We will be reviewing this matter internally to ensure that all staff interactions align with the professional and respectful service standards we strive for. Additionally, I regret that the condition of our property did not meet your expectations. While we understand that maintaining a fresh and inviting atmosphere is critical, we are actively working on improvements to enhance our guests’ overall experience. We take your feedback seriously and will use it to identify areas where we can make immediate and long-term changes. While we deeply regret that we fell short during your visit, we hope you’ll consider giving us another opportunity in the future to provide you with a much better experience.
很好很大很**
如果你是当地人，那还可以。这个区域主要是西得梅因的老西部酒吧和娱乐区。我以前有个朋友，他每晚出去喝酒都从那里开始。谢谢克雷格。
开车从芝加哥到洛杉矶，途中住俄亥俄州的唯一一晚。说实话，刚进房间，就有点被吓到，陈旧的味道太大，而小伙伴又在枕头、床单、被套上发现了毛发，加之这些床品本就陈旧无比，搞得我们想尽速逃离。
提供简单的早餐，但没有蔬菜 水果 鸡蛋等。
前台的印度小哥很全能，不仅值夜班，也值白班，不仅check in ,还收拾早餐。我们落了问题器在前台，去询问时，他马上就从房间里拿了出来。
预订根本没有完成。携程拒绝退款给我们。
经理的态度很差。他先是说会从银行卡扣除62美元，然后又要求我们支付100美元现金押金。
我以后绝不会再尝试住在这里了。我们损失了74美元。
简单的酒店，但我认为价格合理（40美元）。它位于西得梅因，附近有餐馆、沃尔玛、便利店和加油站。房间很简单但很干净。这对我来说已经足够了。缺点是早餐
The place is a dump. Sewer smell in the drains, dirt/mold around the toilet, broken furniture and shower chair. When I asked management to come see the problems she refused and hung up on me so add really crappy management.
Hotel was disgusting. The smell of the hallway sticks with you. Stains on sheets. Mold on bathtub. Our first room wasn’t ever turned over so we had to get a different room. Check in took a long time and staff was unfriendly and hard to understand. Condition was so bad my wife wanted to eat the cost of the room and try and find another one last minute. Will never trust another days inn again.
If I could give this place a 0 I would. The staff did not want to be there (the young man literally used those words, saying "I hate this 3-11 shift"), the room was dirty, bedspread stained, sheets had something crusty on them (ewwww), I had to ask for toilet paper and Kleenex as there was NONE in the room, and even then I had to go to the desk to get it, the free breakfast had only a few options. I chose this location because it was 5 minutes from where I needed to be and thought how bad can it be, but this truly is a place where you get what you pay for. Pay attention to all the negative reviews; they're accurate.
If I could give zero stars I would. Avoid this hotel and pay the extra $80 for a better place. My husband and I were here one night and found several off-putting things. One of the entrance glass doors was shattered. Holes in every blanket, stains on every layer of sheets (beds not made properly and with completely different kinds of linens), very obvious stains on the bed skirt, A USED BAR OF SOAP in the shower-which the shower leaked all over the floor. Only 2 towels provided. Missing layer of curtain. Spiderwebs lining the ceiling. No cups. Kicker, a popped off false nail on the new bar of soap. This place needs to be shut down or at the minimum new management. I couldn’t get out of there fast enough.
Stay far away from here! Absolute disrespect, nasty and outdated. Repeatedly lied to my face, wouldn't stay there again even if I was getting paid to. Was absolutely the worste experience I've ever had to deal with.,keep your distance and stay far away!!