酒店回复: We are thrilled to read your review and to know that you enjoyed the unique charm of our lagoon-side location Laura Mancini! Being the only hotel in this area of Trincomalee is something we are proud of, and it is wonderful to hear that the magical setting contributed to a memorable stay. It brings us great joy to know you appreciated our pool, the spaciousness of our rooms, and the cleanliness of the resort. Cleanliness and comfort are the foundations of a relaxing stay, and your acknowledgment motivates our team to continue maintaining high standards. We are especially touched by your kind words about our team. The colleague at the restaurant who assisted with preparing Kottu will be thrilled to hear your appreciation. Our team members always strive to create special moments for our guests, and it is incredibly rewarding when their efforts are recognized. We also sincerely value your constructive suggestions. Your observations about maintenance and the small details, such as the curtains in the Jacuzzi room, are important reminders for us. We are committed to refreshing and improving these areas so that our guests can enjoy a flawless environment. Attention to such details is what truly elevates a stay from great to exceptional, and your feedback helps us focus on these enhancements. It is also wonderful to know you enjoyed the canoe trips along the river during sunset. These experiences are among our favorite offerings, and we are delighted that you were able to enjoy the tranquility and beauty of this activity. Feedback like yours is invaluable as it not only highlights what we are doing well but also guides us in areas where we can improve. We are grateful for your insights and hope to welcome you back soon, where our goal will be to provide an even more seamless, comfortable, and enchanting stay — one that reflects the five-star experience we continually strive to offer. Ever Grateful, Amaranthé Bay.

酒店回复: We truly value the time you took to share your experience at Amaranthé Bay Resort & Spa. It brings us joy to hear that you were able to enjoy our friendly welcome, reliable Wi-Fi, and the relaxing moments by the pool – small details that we hope make every stay feel special. We also sincerely appreciate your honest feedback regarding the lake view, breakfast, and restaurant experience. While we’re glad, you had the chance to explore nearby dining options, your comments help us identify areas for improvement so that future stays can be even more enjoyable. Every suggestion is important as we continuously strive to enhance the experiences we offer. We hope that, despite these points, you were able to feel the charm and tranquility of our resort and the natural beauty of Trincomalee. It would be our pleasure to welcome you back for another visit, where we aim to provide an even more memorable stay – with relaxing poolside moments, delightful meals, and the warm hospitality that defines Amaranthé Bay. With Heartfelt Tranquility, Amaranthé Bay.