Proximity to town is great; an easy 10 min walk up the hill going past plenty of grocery shops and take away places. However, the hotel is at the bum end of town, next to a Kwik Fit and tends to attract questionable characters, day and night, who sit on the steps outside rolling up and hanging out.
The reception was unmanned but the welcome, when finally checked in, was warm and friendly. The room was at the back so no road noise. Comfy double bed but it was two singles bolted together so the duvet barely met the sides. Sheets may have been clean but there was a burn hole. The room has seen better days; general wear and tear, a crack in the sink, previous water damage indicated by the slight mouldy smell and visible by the staining on the ceiling, main door, spongey floor and the bathroom door’s inability to shut. Other niggles include: only one bedside lamp which had no lightbulb, a flickering fire exit sign and no pump dispenser in the complimentary shower gel,
All complaints about the room must be made within half an hour of check in and therein lies the bigger problem for the above is not obvious until bedtime.Add to this the smashed panel on the side entrance door of the hotel (the door also didn’t close securely) the fire exit being blocked by rolls of carpet offcuts and carpet runners running along the hallway all adds up to a place that is not worth the price to stay and it wasn’t cheaper than any other hotel.
4.0分
其他
Great location for exploring the town on foot. Parking was a bit tight but the staff were really helpful.
5.0分
其他
booked this hotel last minute as going to a festival and needed a place to stay ! very welcoming and comfy rooms would stay again
1.0分
其他
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I wouldn’t recommend this place to my worst enemy. The room we were given stank of mould — we didn’t want to make a complaint straight away as we had only just got there, so we opened the windows and waited for a while to see if it would go. After about 45 minutes, the smell was still strong in the room and and after searching for where it was coming from, we found that the carpet underneath the bedside table was wet and rotting, which explains the unbearable stench. The door wouldn’t even close properly unless you used your full body weight to slam it shut, and it made so much noise that other guests would be able to hear when we left and returned to the room. The bed sheets looked filthy, like they hadn’t been washed in months. The walls and fridge were dirty, and the TV barely worked — it only played radio stations and looked like it was on its last legs. We went back down after about 45 minutes to report everything and were offered another room. Yes, it was slightly better, but still nowhere near clean or suitable for staying the night. I told the staff I needed to speak to my sister, and we quickly decided we weren’t staying. We gathered our things and went down to let them know — only to be told we couldn’t get a refund because we’d “stayed longer than 30 minutes.” Seriously? This place is an absolute joke. Filthy, mouldy, unsafe, and rude staff who clearly don’t care. We weren’t even there for 2 hours. Save yourself the stress and book literally anywhere else.
1.0分
其他
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Absolutely terrible place!!! Should be 1 star not three. Not as listed in photos! No terrace balcony to sit outside as shown in pictures, no coffe in room or available in lobby, staff not helpful at all. Room smelt really strongly of damp which didn't help sleeping, Room security is non existent as twice during the night other guests entered our room with their key cards and when I complained the member of staff just gave me blank look and said nothing. Would recommend somewhere else!!!
一次愉快的住宿。前台员工乐于助人，彬彬有礼。
酒店离科尔切斯特车站很近，这对我和朋友来说是个加分项，因为我们只想找个地方过夜。工作人员很友好也很热情，但有时不在岗。我们听从他们的推荐，去了隔壁的咖喱店，食物很不错。房间还可以，但早上外面马路上的交通噪音很大。装修和家具都有些过时，但还算舒适。维护方面需要改进。有一些小问题，比如吹风机没有牢固地固定在墙上，淋浴喷头也无法切换，因为缺少了拨杆。更糟糕的是，当我听到火警报警声并多次打电话给前台时，电话根本打不通。后来发现是虚惊一场，但也不能掉以轻心。我试着走了楼梯间，庆幸的是出口和侧门都可以使用，不像正门，上面挂着一串钥匙，直到我们出去找早餐时才被打开。总的来说，评价褒贬不一。
不知道这些差评从何而来，我们在科尔切斯特附近拜访家人时曾多次住在这里！我们周五下午抵达（我们 6 个人）参加 60 岁生日庆祝活动。抵达后，我们受到了 Karrie 女士的接待，几位工作人员都非常热情，并尽一切努力确保我们住得开心。我们房间的暖气有问题，我们立即纠正，直到问题解决。早餐很好，是全套英式早餐，如果您需要额外的早餐，只需提出要求即可。我们度过了两个舒适安静的夜晚。我们在这里度过了愉快的时光，下次访问科尔切斯特时肯定会再次入住这家酒店。
床非常舒适，两个晚上都睡得像婴儿一样。入住时受到了热情的欢迎。浴室干净漂亮，但优点也仅此而已。早餐糟糕透了！香肠没有煮熟，中间还是粉红色，而且有一种奇怪的糊状质地。蛋黄没煮熟，蛋白煮过头了，而且很脆。薯饼糊了，吐司几乎没有上色。茶里加了超高温灭菌奶而不是鲜奶（以前在酒店早餐从来没有喝过！）羊角面包没有按我的要求加热，也没有配黄油。它不软也不脆，我觉得它在厨房里放了很久了。然后他们竟然厚颜**地向我收了 10 英镑！网站上清楚地写着，您可以享受一份欧陆式早餐或全套英式早餐，价格是 7.50 英镑。接待员坚持要我支付 10 英镑，因为这是老板给他的报价。然而更严重的是，当我今天早上 7:35 试图退房时，我无法离开大楼，因为所有的门都锁上了。接待处有人值班到晚上 10 点，然后他们锁门回家。我不得不打了两个紧急电话才有人放我出去！消防安全部门现在已经得到通知，他们对此并不满意。仅凭这个原因，我只能给这家酒店一星评级
面向马路的房间下午非常热。幸运的是可以打开一点窗户，让凉爽的晚风吹进来，所以不得不使用耳塞来隔绝街道上汽车和人类的噪音
Adequate but a very slippery slope to terrible
Proximity to town is great; an easy 10 min walk up the hill going past plenty of grocery shops and take away places. However, the hotel is at the bum end of town, next to a Kwik Fit and tends to attract questionable characters, day and night, who sit on the steps outside rolling up and hanging out.
The reception was unmanned but the welcome, when finally checked in, was warm and friendly. The room was at the back so no road noise. Comfy double bed but it was two singles bolted together so the duvet barely met the sides. Sheets may have been clean but there was a burn hole. The room has seen better days; general wear and tear, a crack in the sink, previous water damage indicated by the slight mouldy smell and visible by the staining on the ceiling, main door, spongey floor and the bathroom door’s inability to shut. Other niggles include: only one bedside lamp which had no lightbulb, a flickering fire exit sign and no pump dispenser in the complimentary shower gel,
All complaints about the room must be made within half an hour of check in and therein lies the bigger problem for the above is not obvious until bedtime.Add to this the smashed panel on the side entrance door of the hotel (the door also didn’t close securely) the fire exit being blocked by rolls of carpet offcuts and carpet runners running along the hallway all adds up to a place that is not worth the price to stay and it wasn’t cheaper than any other hotel.
Great location for exploring the town on foot. Parking was a bit tight but the staff were really helpful.
booked this hotel last minute as going to a festival and needed a place to stay ! very welcoming and comfy rooms would stay again
I wouldn’t recommend this place to my worst enemy. The room we were given stank of mould — we didn’t want to make a complaint straight away as we had only just got there, so we opened the windows and waited for a while to see if it would go. After about 45 minutes, the smell was still strong in the room and and after searching for where it was coming from, we found that the carpet underneath the bedside table was wet and rotting, which explains the unbearable stench. The door wouldn’t even close properly unless you used your full body weight to slam it shut, and it made so much noise that other guests would be able to hear when we left and returned to the room. The bed sheets looked filthy, like they hadn’t been washed in months. The walls and fridge were dirty, and the TV barely worked — it only played radio stations and looked like it was on its last legs. We went back down after about 45 minutes to report everything and were offered another room. Yes, it was slightly better, but still nowhere near clean or suitable for staying the night. I told the staff I needed to speak to my sister, and we quickly decided we weren’t staying. We gathered our things and went down to let them know — only to be told we couldn’t get a refund because we’d “stayed longer than 30 minutes.” Seriously? This place is an absolute joke. Filthy, mouldy, unsafe, and rude staff who clearly don’t care. We weren’t even there for 2 hours. Save yourself the stress and book literally anywhere else.
Absolutely terrible place!!! Should be 1 star not three. Not as listed in photos! No terrace balcony to sit outside as shown in pictures, no coffe in room or available in lobby, staff not helpful at all. Room smelt really strongly of damp which didn't help sleeping, Room security is non existent as twice during the night other guests entered our room with their key cards and when I complained the member of staff just gave me blank look and said nothing. Would recommend somewhere else!!!