酒店回复: We are deeply sorry for the completely unacceptable conditions and multiple failures you experienced during your stay. This is not representative of our standards, and we’re immediately addressing these serious issues with our housekeeping, maintenance and front desk teams. We’ve initiated a full property inspection and staff retraining - if you’re willing, we’d appreciate you contacting management directly so we can properly investigate and make amends.
酒店回复: We sincerely apologize for the numerous issues you experienced during your stay. This falls far below the standards we strive to uphold, and we truly regret the inconvenience caused. Your feedback has been shared with our team to address these concerns immediately. We appreciate your honesty and hope for an opportunity to provide a much better experience in the future.
酒店回复: Thank you for your feedback—we’re sorry your stay was just average due to the room size, outlet availability, and A/C performance. We’ll review these operational aspects to improve comfort for future guests. Your notes about the elevator and space limitations are also duly noted as we plan upgrades.
酒店回复: We sincerely apologize for the unacceptable check-in experience and unprofessional appearance you encountered—this is not the standard we uphold. Your feedback has been escalated to management for immediate corrective action, including staff retraining. We’d welcome the opportunity to make this right and regain your trust.
2.0分
其他
原文
翻译提供方：Google
房间很干净，但公共区域却不干净。工作人员需要培训。他们很友善，但似乎不太了解该如何做好自己的工作。
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酒店回复: Thank you for your feedback. We’re glad your room was clean but apologize that the common areas and staff service didn’t meet expectations. We’ll be addressing these issues through additional staff training and increased attention to our shared spaces. Your comments help us improve, and we hope you’ll consider staying with us again.
2.0分
家庭亲子
原文
翻译提供方：Google
地毯黏糊糊的，房间很吵，只有两盏灯照明，浴室瓷砖破损。试了五次，只有一把房卡能用。绝对不会再来了。
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酒店回复: We sincerely apologize for the issues you encountered during your stay—this is not the level of service we aim to provide. Your feedback has been shared with our team to address these maintenance and housekeeping concerns immediately. We regret that your experience fell short and appreciate you taking the time to share your concerns.
4.0分
家庭亲子
原文
翻译提供方：Google
工作人员非常友好，乐于助人。酒店虽然有点破旧，但仍然是一个不错的住宿和过夜的地方。
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酒店回复: Thank you for your kind words about our staff—we’re glad they made a positive impression! We appreciate your understanding about the property’s condition and are working on improvements. It’s great we could provide a comfortable stop for your travels, and we hope to welcome you back again.
1.0分
商务出差
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Very run down rooms. No scheduled maid service except once a week, and that’s only if you stay for an entire week, which I wouldn’t.
I’m a nurse that works night shift and am used to sleeping during the day in hotels and my room was right next to a maintenance room. No one told me there would be any construction going on during my stay and the first day I tried to sleep all I heard on and off was what sounded like a table saw. I figured it was something that would be a one day thing, then it happened again the next day. I again thought, well they have to be done now since there is no visible construction going on anywhere. The third day it happened and so I checked out a day early. What I found out was that the maintenance room next to my room had a table saw in it and it’s where they do all the cutting for any room or building maintenance they need to do for the hotel.
When I checked out a day early, I did so as I was leaving for work, making my check out time 5pm. I asked if they could reimburse me for the night and was told that they couldn’t due to me checking out so late (2 hours after their check in time of 3pm). I told them why I was checking out early, which is how I found out about the maintenance room and still, with all the inconvenience they caused, would not reimburse me for the night I wasn’t going to be there for.
All in all. Not a place I would ever stay again and if I had one piece of advise for anyone else looking to stay there… STAY AWAY!!!
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酒店回复: We apologize for the inconveniences you experienced during your stay. Your feedback regarding the maintenance noise and housekeeping policies is invaluable, and we will review our procedures to ensure a more comfortable environment for all guests. We appreciate your insights and hope to have the opportunity to serve you better in the future.
2.0分
其他
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The owner is truly sitting on a potential gold mine here. The staff was absolutely amazing and Jessica was so courteous and wonderful. The food was fresh and the heater worked great. However, the furniture was run down with broken drawers and cracked wood. The bed was so worn down and sunk in to the point it felt as if I was crouching instead of laying, and the carpet was peeling and bubbling horribly from the floor, I kept tripping over it. If the owner would put even a little effort into renovations I know the ratings and bookings would skyrocket. Good stay for a simple bed and a warm room, but don't expect anything more than that.
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酒店回复: Thank you for your thoughtful feedback and for recognizing our staff’s efforts—especially Jessica. We appreciate your insights on the room condition and will prioritize these renovations to elevate the guest experience. Your perspective is invaluable as we work toward improvements.
非常友好，服务又好又快。
入住流程很慢，房间钥匙也坏了。前台工作人员不相信我们，不得不亲自回到我们的房间试钥匙，然后再刷新卡。她带我们回去开门，房间里闷热难耐。窗户开着，空调也关了。其中一张床的毯子上有一些血迹，房间里没有毛巾，地板也没有吸尘。我们从房间里打电话到前台，他们建议换房间。
第二个房间的床单上有污渍，床单下有臭虫和臭虫*。
当时，我们只好拿上行李，回到前台退房，并另找一家酒店过夜。
我们不会再预订这家酒店了。
所谓的“庇护所”其实就是个“庇护所”。浴室狭小，洗手池狭小，没有熨斗/熨衣板，地毯脏兮兮的，床也糟糕透顶，床上用品也破旧不堪（包括一张特大床上的三个糟糕的枕头）。房间里摆着一张儿童尺寸的仿皮躺椅，电视偶尔会坏（经常坏）。狗叫声和摔门声充斥着整个旅程，还有一把塑料钥匙，每次我离开房间（然后走回前台）都得重新设置。
价格便宜，还行
价格便宜，就住一晚来说，还行。没有电梯，没有插座，而且两个大人加一个17岁的孩子住不下。空调温度调到65华氏度，但房间太小，根本凉不下来。
前台工作人员根本找不到，根本没法办理入住。开车7个小时，只等了20分钟就找到工作人员办理入住。女服务员的穿着打扮与前台工作人员不符。简直垃圾。
房间很干净，但公共区域却不干净。工作人员需要培训。他们很友善，但似乎不太了解该如何做好自己的工作。
地毯黏糊糊的，房间很吵，只有两盏灯照明，浴室瓷砖破损。试了五次，只有一把房卡能用。绝对不会再来了。
工作人员非常友好，乐于助人。酒店虽然有点破旧，但仍然是一个不错的住宿和过夜的地方。
Very run down rooms. No scheduled maid service except once a week, and that’s only if you stay for an entire week, which I wouldn’t.
I’m a nurse that works night shift and am used to sleeping during the day in hotels and my room was right next to a maintenance room. No one told me there would be any construction going on during my stay and the first day I tried to sleep all I heard on and off was what sounded like a table saw. I figured it was something that would be a one day thing, then it happened again the next day. I again thought, well they have to be done now since there is no visible construction going on anywhere. The third day it happened and so I checked out a day early. What I found out was that the maintenance room next to my room had a table saw in it and it’s where they do all the cutting for any room or building maintenance they need to do for the hotel.
When I checked out a day early, I did so as I was leaving for work, making my check out time 5pm. I asked if they could reimburse me for the night and was told that they couldn’t due to me checking out so late (2 hours after their check in time of 3pm). I told them why I was checking out early, which is how I found out about the maintenance room and still, with all the inconvenience they caused, would not reimburse me for the night I wasn’t going to be there for.
All in all. Not a place I would ever stay again and if I had one piece of advise for anyone else looking to stay there… STAY AWAY!!!
The owner is truly sitting on a potential gold mine here. The staff was absolutely amazing and Jessica was so courteous and wonderful. The food was fresh and the heater worked great. However, the furniture was run down with broken drawers and cracked wood. The bed was so worn down and sunk in to the point it felt as if I was crouching instead of laying, and the carpet was peeling and bubbling horribly from the floor, I kept tripping over it. If the owner would put even a little effort into renovations I know the ratings and bookings would skyrocket. Good stay for a simple bed and a warm room, but don't expect anything more than that.