酒店回复: We are deeply sorry for the completely unacceptable conditions and multiple failures you experienced during your stay. This is not representative of our standards, and we’re immediately addressing these serious issues with our housekeeping, maintenance and front desk teams. We’ve initiated a full property inspection and staff retraining - if you’re willing, we’d appreciate you contacting management directly so we can properly investigate and make amends.
酒店回复: We sincerely apologize for the numerous issues you experienced during your stay. This falls far below the standards we strive to uphold, and we truly regret the inconvenience caused. Your feedback has been shared with our team to address these concerns immediately. We appreciate your honesty and hope for an opportunity to provide a much better experience in the future.
酒店回复: Thank you for your feedback—we’re sorry your stay was just average due to the room size, outlet availability, and A/C performance. We’ll review these operational aspects to improve comfort for future guests. Your notes about the elevator and space limitations are also duly noted as we plan upgrades.
酒店回复: We sincerely apologize for the unacceptable check-in experience and unprofessional appearance you encountered—this is not the standard we uphold. Your feedback has been escalated to management for immediate corrective action, including staff retraining. We’d welcome the opportunity to make this right and regain your trust.
2.0分
其他
原文
翻译提供方：Google
房间很干净，但公共区域却不干净。工作人员需要培训。他们很友善，但似乎不太了解该如何做好自己的工作。
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酒店回复: Thank you for your feedback. We’re glad your room was clean but apologize that the common areas and staff service didn’t meet expectations. We’ll be addressing these issues through additional staff training and increased attention to our shared spaces. Your comments help us improve, and we hope you’ll consider staying with us again.
2.0分
家庭亲子
原文
翻译提供方：Google
地毯黏糊糊的，房间很吵，只有两盏灯照明，浴室瓷砖破损。试了五次，只有一把房卡能用。绝对不会再来了。
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酒店回复: We sincerely apologize for the issues you encountered during your stay—this is not the level of service we aim to provide. Your feedback has been shared with our team to address these maintenance and housekeeping concerns immediately. We regret that your experience fell short and appreciate you taking the time to share your concerns.
4.0分
家庭亲子
原文
翻译提供方：Google
工作人员非常友好，乐于助人。酒店虽然有点破旧，但仍然是一个不错的住宿和过夜的地方。
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酒店回复: Thank you for your kind words about our staff—we’re glad they made a positive impression! We appreciate your understanding about the property’s condition and are working on improvements. It’s great we could provide a comfortable stop for your travels, and we hope to welcome you back again.
5.0分
其他
Great location, tons of parking for van and trailer and Amenities were what we expected for the value
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酒店回复: Thank you for the perfect rating! We’re thrilled you appreciated our convenient location, ample parking, and great value. We’d love to host you again on your next visit!
4.0分
其他
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It was a nice location, good and friendly staff. Clean room but the best thing was there shower, i have never seen water pressure like that in any shower, very relaxing and massageing.
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酒店回复: Thank you for your wonderful feedback! We’re thrilled you enjoyed our prime location, friendly staff, and especially our high-pressure showers—they’re a guest favorite! We’d love to welcome you back for another relaxing stay soon.
非常友好，服务又好又快。
入住流程很慢，房间钥匙也坏了。前台工作人员不相信我们，不得不亲自回到我们的房间试钥匙，然后再刷新卡。她带我们回去开门，房间里闷热难耐。窗户开着，空调也关了。其中一张床的毯子上有一些血迹，房间里没有毛巾，地板也没有吸尘。我们从房间里打电话到前台，他们建议换房间。
第二个房间的床单上有污渍，床单下有臭虫和臭虫*。
当时，我们只好拿上行李，回到前台退房，并另找一家酒店过夜。
我们不会再预订这家酒店了。
所谓的“庇护所”其实就是个“庇护所”。浴室狭小，洗手池狭小，没有熨斗/熨衣板，地毯脏兮兮的，床也糟糕透顶，床上用品也破旧不堪（包括一张特大床上的三个糟糕的枕头）。房间里摆着一张儿童尺寸的仿皮躺椅，电视偶尔会坏（经常坏）。狗叫声和摔门声充斥着整个旅程，还有一把塑料钥匙，每次我离开房间（然后走回前台）都得重新设置。
价格便宜，还行
价格便宜，就住一晚来说，还行。没有电梯，没有插座，而且两个大人加一个17岁的孩子住不下。空调温度调到65华氏度，但房间太小，根本凉不下来。
前台工作人员根本找不到，根本没法办理入住。开车7个小时，只等了20分钟就找到工作人员办理入住。女服务员的穿着打扮与前台工作人员不符。简直垃圾。
房间很干净，但公共区域却不干净。工作人员需要培训。他们很友善，但似乎不太了解该如何做好自己的工作。
地毯黏糊糊的，房间很吵，只有两盏灯照明，浴室瓷砖破损。试了五次，只有一把房卡能用。绝对不会再来了。
工作人员非常友好，乐于助人。酒店虽然有点破旧，但仍然是一个不错的住宿和过夜的地方。
Great location, tons of parking for van and trailer and Amenities were what we expected for the value
It was a nice location, good and friendly staff. Clean room but the best thing was there shower, i have never seen water pressure like that in any shower, very relaxing and massageing.