酒店回复: Dear Goncalo,Although our accommodations may be a little older, we believe every stay with us can deliver the comfort and value our guests deserve. Despite your concerns with our upkeep, we still hope you rested well. Also, please know that we will use your feedback to take a step in the right direction as we discuss opportunities for improvement.
3.0分
家庭亲子
原文
翻译提供方：Google
非常适合过夜
3.0分
情侣出游
原文
翻译提供方：Google
一般般
4.0分
其他
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For me, sort of a tough rating on this place. It's basically trashed in general inside and out. But the service at the desk was good, the people seem to have a good attitude. Everything in the room worked except for the refrigerator, which I didn't need to use on this trip. Hot tub worked fine, bed was comfortable and clean. So it really looks bad inside and out, but I just might stay there again, I think
2.0分
其他
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The room was filthy, i dont expect much from a cheap hotel but I do expect it to be clean and this place was gross. Everything else about the room was terrible too.
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酒店回复: Dear Douglas,Thank you for taking the time to leave us your feedback. We're sincerely sorry to hear that you didn't have a good time with us during your recent visit. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.
1.0分
其他
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I prepaid this hotel and they didn’t honor our reservation. When we checked in, the hotel just said sold out and no room available and they knew we prepaid the reservation. End up we have to find other hotel to stay in the midnight. This is never happened to me before.
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酒店回复: Dear Helen,We're very sorry to hear about what happened with your reservation. Our team does its best to ensure all guests' reservations are fulfilled; however, issues with third-party sites connecting with our system can sometimes occur. We hope you enjoyed your time in Livonia; nevertheless, we would love the chance to host your next visit.
1.0分
情侣出游
The room was not cleaned. The hotel was sold out even though I paid for the room in advance. It was a horrible experience.
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酒店回复: Dear LaShanda,Thank you for your feedback. We are sorry to hear about your experience. It's understandable that you'd be frustrated, especially after booking and paying in advance. We take comments like yours seriously and have shared them with our team. Thank you for bringing this matter to our attention, and we hope to welcome you back soon for a much better experience.
酒店回复: Dear Gajendra,We appreciated having you as our guest, but we're sorry to hear that this experience did not earn a recommendation. Our team takes your feedback seriously, from the service to cleanliness and odor concerns, and we will investigate further to ensure our quality standards are maintained. Should you visit the area again in the future, please know that we would be grateful for the opportunity to welcome you back for a stay that leaves a better impression.
1.0分
其他
Room was dirty , door locked broken. Room
Looked like someone was living in it before I came in
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酒店回复: Dear Moe,We appreciate you choosing to stay with us. Your feedback is important to us and will be shared with our team to ensure we are upholding the highest standards of stay. Please know that guests do not live on the property, and that everyone must go through the same reservation process. Thank you for understanding.
2.0分
商务出差
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When I got there, they ‘never got my reservation’ but also told me that the room with the queen bed I reserved wasn’t cleaned by their staff anyway. They had me go check a king room myself to make sure it had been cleaned, and it was warm, damp, and musty and the AC was barely kicking out cool air. They offered me that king room at a higher price (no discount for the ‘lost reservation’) and it all seemed like a scam. I got a refund from ******* for my booking and did not stay there.
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酒店回复: We're sorry to hear that you didn't have a good time with us. Please accept our apologies for any issues with your reservation during your visit, as well as any disappointment with the service that you received. All of your feedback is gratefully received and will be discussed internally so that improvements can be made for the future. Thank you, and we hope to see you again soon.
设施非常老旧，需要大量投资来改善
非常适合过夜
一般般
For me, sort of a tough rating on this place. It's basically trashed in general inside and out. But the service at the desk was good, the people seem to have a good attitude. Everything in the room worked except for the refrigerator, which I didn't need to use on this trip. Hot tub worked fine, bed was comfortable and clean. So it really looks bad inside and out, but I just might stay there again, I think
The room was filthy, i dont expect much from a cheap hotel but I do expect it to be clean and this place was gross. Everything else about the room was terrible too.
I prepaid this hotel and they didn’t honor our reservation. When we checked in, the hotel just said sold out and no room available and they knew we prepaid the reservation. End up we have to find other hotel to stay in the midnight. This is never happened to me before.
The room was not cleaned. The hotel was sold out even though I paid for the room in advance. It was a horrible experience.
Zero Rating. (1) Staff, (2) cleanness, (3) smell, (4) Smoky room, (5) everything.
Not recommended
Room was dirty , door locked broken. Room
Looked like someone was living in it before I came in
When I got there, they ‘never got my reservation’ but also told me that the room with the queen bed I reserved wasn’t cleaned by their staff anyway. They had me go check a king room myself to make sure it had been cleaned, and it was warm, damp, and musty and the AC was barely kicking out cool air. They offered me that king room at a higher price (no discount for the ‘lost reservation’) and it all seemed like a scam. I got a refund from ******* for my booking and did not stay there.