Our suite was comfortable and clean and had everything we needed. The employees were courteous and friendly. It was good value for the price. The pool was pretty small, but there was also a hot tub. I would definitely stay again.
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酒店回复: Dear Karen,Thank you for sharing your experience! We’re delighted to hear that your suite was comfortable, clean, and had everything you needed. It’s great to know our team made a positive impression and that you found good value in your stay.We appreciate your feedback about the pool and are glad you enjoyed the hot tub. We look forward to welcoming you back on your next visit!
3.0分
情侣出游
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Staff was okay, but didn't know the status of things. Long wait to check in since a family with 3 little kids were frustrated when they found out pool was closed after they checked in.
Confition of rooms is below average
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酒店回复: Dear Tamora,Thank you for taking the time to share your feedback. I’m sorry to hear that your check-in experience was longer than expected and that the pool closure caused frustration for other guests. We also appreciate your comments regarding the condition of the rooms.Your input helps us identify areas for improvement, and we will be addressing these concerns with our team to provide a smoother check-in process and ensure rooms meet the quality standards our guests expect.We hope you might consider giving us another chance to provide a better experience in the future
3.0分
其他
Bed was like sleeping on a hard floor. Pillows absolutely horrible. Breakfast just okay. Could use some improvement.
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酒店回复: Dear Dannie,Thank you for taking the time to share your feedback. We’re sorry to hear that your stay wasn’t as comfortable as expected, particularly with the bed and pillows. We truly appreciate your comments and will review these concerns with our team to see where improvements can be made.We’re also grateful for your feedback about breakfast and will use your suggestions as we continue to enhance our guest experience. We hope you’ll consider staying with us again so we can provide you with a more comfortable and enjoyable visit.
3.0分
朋友出游
They were out of king size beds.
Also, the pool & hot tub were closed for maintenance (which was our reason for choosing this hotel)
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酒店回复: Response:Dear Heather,Thank you for sharing your feedback regarding your recent stay with us at GrandStay Residential Suites Hotel – Saint Cloud. I’m sorry to hear that we fell short of your expectations.We sincerely apologize that a king-size bed was not available during your visit and that our pool and hot tub were closed for maintenance during your stay. We understand how important these amenities are, especially when they’re a key factor in choosing a hotel. It’s always our goal to communicate such updates clearly in advance, and we regret any inconvenience or surprise this caused.Your comments have been shared with our team so we can improve our communication and service moving forward. We truly appreciate you bringing this to our attention.We hope you’ll consider giving us another opportunity in the future to provide you with the comfortable and fully enjoyable stay you expected.Warm regards,VihangGrandStay Residential Suites Hotel – Saint CloudSt. Cloud, Minnesota, USA
3.0分
其他
Great location for SCSU visits. In need of an update. Breakfast was not good. Close to a Starbucks and several restaurants.
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酒店回复: Dear Guest,Thank you for your feedback! We're glad our location worked well for your SCSU visit and that you enjoyed being close to Starbucks and nearby restaurants.We appreciate your comments about breakfast and the need for updates — both are areas we're actively working to improve. Your input helps us move in the right direction.We hope to welcome you back with a better experience next time!Warm regards,VihangGrandStay Residential Suites Hotel – Saint Cloud
5.0分
其他
Room very nice, we had a suite so lots of room. Clean, bed comfortable. We would definitely stay again.
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酒店回复: Dear Steven,Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your suite and found it clean, spacious, and comfortable. It means a lot to know you'd choose to stay with us again — we look forward to welcoming you back!Warm regards,VihangGrandStay Residential Suites Hotel – Saint Cloud
3.0分
家庭亲子
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Good location. Fridge and microwave were clean. Bed was comfortable. Breakfast was very minimal, apple and packaged pastry. Was black mold in walk in shower along bottom and up sides along bottom of shower and on top edge of air conditioner. Toilet needed cleaning on outside. Spills on garbage pail and splashes on walls not cleaned up.Carpets not cleaned in a very long time. Too bad. Could be decent hotel if cared for.
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酒店回复: Dear Guest,Thank you for your detailed feedback. We're glad you appreciated the location, clean appliances, and comfortable bed — but we’re truly sorry for the cleanliness issues you experienced during your stay.What you described is well below our standards, and we take your concerns very seriously. We’ve shared your comments with our housekeeping and maintenance teams for immediate attention and corrective action.We appreciate your honesty — and you're right: with proper care, this can and should be a great place to stay. We hope you’ll consider giving us another chance in the future to show the improvements we’re working on.Warm regards,VihangGrandStay Residential Suites Hotel – Saint Cloud
5.0分
其他
Lovely and very spacious room.
Staff was very pleasant and helpful and all of my needs were within walking distance.
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酒店回复: Thank you for your rating! We’re glad you stayed with us and hope to see you again soon.
5.0分
其他
As an fyi
There were 2 bottom sheets for the sofa instead of a top and bottom.
Very clean and excellent person(s) at front desk.
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酒店回复: Thank you for your rating! We’re glad you stayed with us and hope to see you again soon.
4.0分
家庭亲子
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We stayed here 7 years ago and eas very happy with everything. This time we noticed that the rooms need tlc. Some maintenance. The staff was very nice and considerate.
Our suite was comfortable and clean and had everything we needed. The employees were courteous and friendly. It was good value for the price. The pool was pretty small, but there was also a hot tub. I would definitely stay again.
Staff was okay, but didn't know the status of things. Long wait to check in since a family with 3 little kids were frustrated when they found out pool was closed after they checked in.
Confition of rooms is below average
Bed was like sleeping on a hard floor. Pillows absolutely horrible. Breakfast just okay. Could use some improvement.
They were out of king size beds.
Also, the pool & hot tub were closed for maintenance (which was our reason for choosing this hotel)
Great location for SCSU visits. In need of an update. Breakfast was not good. Close to a Starbucks and several restaurants.
Room very nice, we had a suite so lots of room. Clean, bed comfortable. We would definitely stay again.
Good location. Fridge and microwave were clean. Bed was comfortable. Breakfast was very minimal, apple and packaged pastry. Was black mold in walk in shower along bottom and up sides along bottom of shower and on top edge of air conditioner. Toilet needed cleaning on outside. Spills on garbage pail and splashes on walls not cleaned up.Carpets not cleaned in a very long time. Too bad. Could be decent hotel if cared for.
Lovely and very spacious room.
Staff was very pleasant and helpful and all of my needs were within walking distance.
As an fyi
There were 2 bottom sheets for the sofa instead of a top and bottom.
Very clean and excellent person(s) at front desk.
We stayed here 7 years ago and eas very happy with everything. This time we noticed that the rooms need tlc. Some maintenance. The staff was very nice and considerate.