Everything was perfect. Jessica at the front desk made my check in seamless and easy. Will definitely book again.
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酒店回复: Dear Guest, Thank you for your wonderful feedback! We are delighted to hear that Jessica made your check-in seamless and easy. We will be sure to share your kind words with her. We appreciate your recommendation and look forward to welcoming you back again, Extended Stay America.Sincerely, Hotel Management
4.0分
情侣出游
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Very nice room overall. Just a few minor things look like it needed to be updated l, but great room for the price. Friendly staff when checking in. Only thing was that later at night, the front desk was completely closed so when we had issues with our key, it was difficult to quickly get help. Overall good hotel.
2.0分
其他
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I feel the cleaning staff does the best they can with the condition of the units.
Front counter gal DJ and mgr on staff were great!
Our room was at the end of the hall and whatever was going on caused a vibration that would come and go. Would wake us up.
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酒店回复: We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
1.0分
商务出差
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If I could rate this place below zero, I would—because even that wouldn’t do justice to how terrible my experience was. I am thoroughly disappointed with my stay and would strongly urge others to reconsider booking here.
Let’s start with check-in: the staff was unprofessional, rude, and clearly lacked knowledge about basic procedures. They were unable to answer simple questions regarding the accommodations I had arranged prior to arrival.
Secondly, I was locked out of my room every single night during my stay because the key cards continuously got demagnetized. After working 10-hour shifts, I returned to the property after 11 PM only to be stuck outside. I had to call customer service to reach someone on-site to let me in—absolutely unacceptable and beyond inconvenient.
Third, the condition of the property is shocking. The carpets are filthy, stained, and discolored, making low-income housing look like a luxury hotel in comparison. The baseboards were dirty, the paint was peeling, and everything felt severely outdated and neglected.
I will never stay at this property again.
Beware before booking. No one should have to spend their hard-earned money on a place that delivers such a poor experience from top to bottom.
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酒店回复: Dear Joseph, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
5.0分
其他
The kitchen in the room was adorable. Clean. The room does not have a coffee pot but they will provide one if you ask.
1.0分
其他
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Old hotel
I called and asked what type of coffee pot in the rooms was told Mr Coffee purchased everything for that. When we arrived was told no Coffee pots also no hair dryers. Rooms old kinda stale. You get what you pay for. Police action two doors down from our room. Smelled like packaging.
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酒店回复: Dear Alicia, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve.Sincerely,Hotel Management
1.0分
家庭亲子
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The room is like a college dorm room. It was large but spartan. The only amenity was one bar of soap and four bath towels-no hair dryer, shampoo or conditioner. The kitchen was bare. One person in our group couldn’t get the shower to work, and there was no one working the front desk to help. We checked out a day early, even though we paid for the second night. The staff was friendly.
Avoid staying here!
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酒店回复: Dear Paul, Thank you for taking the time to rate your experience; we love that you could join us. It is good to know that our staff were friendly to you. However, we apologize if your stay was anything other than perfect. Being a select hotel, our amenities are limited and subject to purchase. The details of these are mentioned on our updated website. We are sorry if you were not aware of it. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management
5.0分
其他
The staff were really helpful. the room was clean and the bed was comfortable.
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酒店回复: Thanks for your awesome review of our staff and property. Please visit us again if you have any lodging needs.
1.0分
其他
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Never Again
Never again. The room cleaness was substandar - the room stinked, the forniture was dusty, the kitchen dirty and floors sticky. The kitchen was unsuable - it is not minimally stocked and additional $60 are necessary to get the minimal kitchen gear, not including cleaning supplies nor coffee makers. Also, if you read that the place is an “hotel” that offers toiletries, it is innacurate. It is not an hotel- for $97/night you get a place to sleep with a wc and shower, stove/microwave and fridge ( no closets). Shared areas like elevator stinked of cigarettes. We end up leaving one day earlier, loosing money rather than enduring one night more.
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酒店回复: We apologize for your experience at our property. We assure we will work to make things better for the next guest. We are a select suits property and no longer provide the dishes, breakfast or coffee. We have other properties in the area that available to accommodate your breakfast needs.
不
Everything was perfect. Jessica at the front desk made my check in seamless and easy. Will definitely book again.
Very nice room overall. Just a few minor things look like it needed to be updated l, but great room for the price. Friendly staff when checking in. Only thing was that later at night, the front desk was completely closed so when we had issues with our key, it was difficult to quickly get help. Overall good hotel.
I feel the cleaning staff does the best they can with the condition of the units.
Front counter gal DJ and mgr on staff were great!
Our room was at the end of the hall and whatever was going on caused a vibration that would come and go. Would wake us up.
If I could rate this place below zero, I would—because even that wouldn’t do justice to how terrible my experience was. I am thoroughly disappointed with my stay and would strongly urge others to reconsider booking here.
Let’s start with check-in: the staff was unprofessional, rude, and clearly lacked knowledge about basic procedures. They were unable to answer simple questions regarding the accommodations I had arranged prior to arrival.
Secondly, I was locked out of my room every single night during my stay because the key cards continuously got demagnetized. After working 10-hour shifts, I returned to the property after 11 PM only to be stuck outside. I had to call customer service to reach someone on-site to let me in—absolutely unacceptable and beyond inconvenient.
Third, the condition of the property is shocking. The carpets are filthy, stained, and discolored, making low-income housing look like a luxury hotel in comparison. The baseboards were dirty, the paint was peeling, and everything felt severely outdated and neglected.
I will never stay at this property again.
Beware before booking. No one should have to spend their hard-earned money on a place that delivers such a poor experience from top to bottom.
The kitchen in the room was adorable. Clean. The room does not have a coffee pot but they will provide one if you ask.
Old hotel
I called and asked what type of coffee pot in the rooms was told Mr Coffee purchased everything for that. When we arrived was told no Coffee pots also no hair dryers. Rooms old kinda stale. You get what you pay for. Police action two doors down from our room. Smelled like packaging.
The room is like a college dorm room. It was large but spartan. The only amenity was one bar of soap and four bath towels-no hair dryer, shampoo or conditioner. The kitchen was bare. One person in our group couldn’t get the shower to work, and there was no one working the front desk to help. We checked out a day early, even though we paid for the second night. The staff was friendly.
Avoid staying here!
The staff were really helpful. the room was clean and the bed was comfortable.
Never Again
Never again. The room cleaness was substandar - the room stinked, the forniture was dusty, the kitchen dirty and floors sticky. The kitchen was unsuable - it is not minimally stocked and additional $60 are necessary to get the minimal kitchen gear, not including cleaning supplies nor coffee makers. Also, if you read that the place is an “hotel” that offers toiletries, it is innacurate. It is not an hotel- for $97/night you get a place to sleep with a wc and shower, stove/microwave and fridge ( no closets). Shared areas like elevator stinked of cigarettes. We end up leaving one day earlier, loosing money rather than enduring one night more.