酒店回复: Estimado huésped:Gracias por compartir su experiencia en Red Roof PLUS+ Baltimore North - Timonium. Nos alegra mucho saber que todo salió bien durante su estancia. Nuestro equipo se esfuerza por brindar un servicio excelente y mantener altos estándares, por lo que es gratificante saber que logramos cumplir con sus expectativas.Agradecemos enormemente sus comentarios positivos, que motivan a nuestro equipo a mantener nuestros altos estándares. Gracias por elegir Red Roof. Esperamos darle la bienvenida nuevamente en el futuro.Atentamente,ViktorGerencia de Red RoofEspecialista en RediResponse
2.0分
其他
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The toilet is broken..the floors are dirty..the remote for the TV was in 2 pieces laying next to TV. The staff is friendly that was the only positive in this stay.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Baltimore North - Timonium. While I am glad you found the staff to be friendly. We regret to find out that the room was below your anticipated standards, notably concerning the toilet and TV remote. Please accept our apologies for your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We appreciate your feedback and hope you might give us another chance to demonstrate our commitment to providing a better experience.Very truly yours,ErikaRed Roof Management RediResponse Specialist
1.0分
商务出差
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We never got our room cleaned, we never got extra toilet paper, trash bags, towels or refilled shampoo or soap. I had to purchase my own toilet paper, soap, and roach pesticide
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Baltimore North - Timonium. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concerns you had regarding with the toilet paper, towel and shampoo. We are also sorry for how you encountered the cockroaches in the room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,IshiRed Roof Management RediResponse Specialist
2.0分
其他
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The place is in badly need of upgrading. I had to change rooms because the toilet ran on, you can hear water constantly running in the pipes behind the wall and the internet was non-existent. Housekeeping never made the bed or changed the sheets in three days. The towels were changed once and the floor swept once. The only thing thed did was empty the trash can everyday.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Baltimore North - Timonium. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the room and the condition of the toilet. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,IshiRed Roof Management RediResponse Specialist
5.0分
其他
Nice and clean it’s just they don’t have breakfast in the morning which is a bummer
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof PLUS+ Baltimore North - Timonium. It's great to hear that you found our hotel nice and clean. We also understand your disappointment regarding the lack of breakfast service. Your feedback is valuable and we will certainly take it into consideration as we continue to improve our offerings. Our team works hard to make every stay a positive experience. Thank you for choosing Red Roof. We look forward to welcoming you back in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
2.0分
其他
The room spelt bad. Two doors down from us was a man yelling starting around 3:30am and didn’t stop till 7:30. Screaming and drunk
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Baltimore North - Timonium. We regret to hear that the possible disruption and the smell you mentioned may have fallen short of your expectations. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
2.0分
商务出差
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It is what it is a very low price place to sleep near the light rail and public transport. Near the Interstate and all levels of shopping. Location is fine but its a Red Roof for $60- $70 a night.
Clean rooms always yet hit or miss of the smells at times and I have stayed her many times
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酒店回复: Dear Valued Guest,We appreciate you taking the time to share your experience with us at the Red Roof PLUS+ Baltimore North - Timonium. I understand that the value proposition of our location and price point are key factors for you, and we're glad you found them suitable. You also indicated that you were dissatisfied with the occasional odor inconsistencies, which we are continuously working to improve. Cleanliness is always our priority, and we are happy that aspect meets your standards consistently.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we look forward to seeing you in your future travels.Sincerely,JoeRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
The room smelled like cigarettes but for one night it was ok. There was a lot of noise at night by people in the facility.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback regarding your stay at Red Roof PLUS+ Baltimore North - Timonium. I'm disappointed that your experience fell short of expectations due to the state of the room and the mentioned noise during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,YnnaRed Roof ManagementRediResponse Specialist
3.0分
朋友出游
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Overall I had a good night sleep, but the facility/hotel, showed signs of aging. My request for clean towels was not granted (2nd day).. There are no microwaves nor small refrigerators in the rooms.. the hotel is pet friendly and has good parking. There was a staff member (older male) behind the desk, in the afternoon, he was not friendly, I went to reactivate my room cards, he asked if I needed the two cards given at check in and i replied yes, he gave me the most evil look in the world.. spooked me a little... customer service is not everyone's strong point.
价格美丽，其他都不美丽
一切都很好。
The toilet is broken..the floors are dirty..the remote for the TV was in 2 pieces laying next to TV. The staff is friendly that was the only positive in this stay.
We never got our room cleaned, we never got extra toilet paper, trash bags, towels or refilled shampoo or soap. I had to purchase my own toilet paper, soap, and roach pesticide
The place is in badly need of upgrading. I had to change rooms because the toilet ran on, you can hear water constantly running in the pipes behind the wall and the internet was non-existent. Housekeeping never made the bed or changed the sheets in three days. The towels were changed once and the floor swept once. The only thing thed did was empty the trash can everyday.
Nice and clean it’s just they don’t have breakfast in the morning which is a bummer
The room spelt bad. Two doors down from us was a man yelling starting around 3:30am and didn’t stop till 7:30. Screaming and drunk
It is what it is a very low price place to sleep near the light rail and public transport. Near the Interstate and all levels of shopping. Location is fine but its a Red Roof for $60- $70 a night.
Clean rooms always yet hit or miss of the smells at times and I have stayed her many times
The room smelled like cigarettes but for one night it was ok. There was a lot of noise at night by people in the facility.
Overall I had a good night sleep, but the facility/hotel, showed signs of aging. My request for clean towels was not granted (2nd day).. There are no microwaves nor small refrigerators in the rooms.. the hotel is pet friendly and has good parking. There was a staff member (older male) behind the desk, in the afternoon, he was not friendly, I went to reactivate my room cards, he asked if I needed the two cards given at check in and i replied yes, he gave me the most evil look in the world.. spooked me a little... customer service is not everyone's strong point.