Nothing like the photos. Strong smell of cigarettes everywhere. You have to ask for basic kitchen supplies which are old and unclean. A toaster and coffee maker were not available. We intended to stay for several weeks but left within 24 hours. Sketchy
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酒店回复: Dear Guest, We’re sorry that your experience did not meet expectations. The issues you’ve highlighted regarding cleanliness and amenities will be addressed with our team to ensure better preparation and upkeep for future guests. We appreciate your patience and look forward to taking the necessary steps to improve our property and service. See you!Sincerely,Hotel Management
4.0分
其他
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I have to be very honest. I am only leaving a review, because had I gone by some of these reviews I would not have stayed here. The hotel was very clean. There are no roaches in this hotel. I am very particular and only stay in Marriott hotel or Hyatt. I was very satisfied with my stay here. Friendly staff. I was comfortable and felt safe. I would stay here again.
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酒店回复: Dear Latreese, It is wonderful to hear that your stay exceeded expectations and that you felt comfortable and secure. At Extended Stay America, we take pride in maintaining a clean and welcoming environment while providing friendly and attentive service. Your positive feedback means a great deal to our team, and we are thrilled that you would consider returning. We look forward to welcoming you back for another enjoyable and satisfying visit.Sincerely,Hotel Management
5.0分
其他
The room was nice, the bed was a little too firm. Yet the location was great for shopping and sight seeing.
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酒店回复: Dear George, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your room and found our location convenient for shopping and sightseeing, as we strive to provide both comfort and accessibility for our guests. We also appreciate your comment regarding the bed being a little too firm. Your feedback is very important, and we will certainly keep this in mind as we continue to improve the guest experience. We are grateful for your thoughtful input and look forward to having the pleasure of welcoming you back to Extended Stay America.Sincerely, Hotel Management
3.0分
其他
Employees were pleasant however hotel badly in need of updating
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酒店回复: Dear Guest, We are grateful for your comments appreciating our dedicated team and their hospitality. We will be sure to share your compliments. However, we regret falling short of your expectations regarding certain areas. Your specific remarks about the overall look and feel of our accommodations have been noted. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Thank you again for your candid review, and we hope to see you soon.Sincerely,Hotel Management
5.0分
其他
Room was clean. Hotel is a bit dated but gets the job done. Would consider staying here again if I get back for a sporting event in Baltimore
3.0分
其他
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Awakened 90 mins before checkout
Stayed for 3 nights over a weekend w our dogs. We’ve stayed here before. Pets are pretty welcome and the grounds are good but the fee is high. Also they seem to sometimes steer pet families into the less appealing rooms. We requested a 2nd floor room but were assigned to a busy corridor on the 1st next to the parking lot. Dogs were triggered by noise all weekend. The day of checkout the hotel woke us up and triggered the dogs again at 9:30 am knocking on our door. They came back 2 more times before checkout at 11!!! Made us feel like we were being kicked out. We have not had that experience at other hotels. Otherwise, the bed was comfortable and the bathroom clean. Some inconsistencies w amenities compared to another recent stay. No hairdryer.
天花板漏水，前台员工办事效率很低，接电话也很慢。我醒来后发现手臂和身上都有很大的红肿和疙瘩。半夜警报系统坏了，我不得不睡在车里，直到他们修好。等修好后，我已经赶不上医院的班次了。
Bed bugs stay away from this place. See pictures of what my bedbug bites. They refuse to refund like this is normal. Stay away.
就这家酒店的品质而言，价格实在是太贵了。
我希望退款，因为如您所见，我在这里住过很多次，但在短时间内去了3个不同的房间后，到处都是虫子，工作人员假装没有看到，拒绝看我的照片和视频证据，这简直是公然的无礼，我以前从未遇到过这样的事情，希望此事能尽快处理，因为我损失了钱，而且由于房间和床上到处都是虫子，所以我没有留下来。
不错的住宿地点，不过淋浴可以更干净舒适，除此之外，这里还是一个很不错的地方
Nothing like the photos. Strong smell of cigarettes everywhere. You have to ask for basic kitchen supplies which are old and unclean. A toaster and coffee maker were not available. We intended to stay for several weeks but left within 24 hours. Sketchy
I have to be very honest. I am only leaving a review, because had I gone by some of these reviews I would not have stayed here. The hotel was very clean. There are no roaches in this hotel. I am very particular and only stay in Marriott hotel or Hyatt. I was very satisfied with my stay here. Friendly staff. I was comfortable and felt safe. I would stay here again.
The room was nice, the bed was a little too firm. Yet the location was great for shopping and sight seeing.
Employees were pleasant however hotel badly in need of updating
Room was clean. Hotel is a bit dated but gets the job done. Would consider staying here again if I get back for a sporting event in Baltimore
Awakened 90 mins before checkout
Stayed for 3 nights over a weekend w our dogs. We’ve stayed here before. Pets are pretty welcome and the grounds are good but the fee is high. Also they seem to sometimes steer pet families into the less appealing rooms. We requested a 2nd floor room but were assigned to a busy corridor on the 1st next to the parking lot. Dogs were triggered by noise all weekend. The day of checkout the hotel woke us up and triggered the dogs again at 9:30 am knocking on our door. They came back 2 more times before checkout at 11!!! Made us feel like we were being kicked out. We have not had that experience at other hotels. Otherwise, the bed was comfortable and the bathroom clean. Some inconsistencies w amenities compared to another recent stay. No hairdryer.