工作人员很糟糕，我订了 3 个房间，我们都很失望，因为我们大部分时间都在对面的 Residents Inn 度过！物业管理需要花更多时间在那里！不用说，我们永远不会回到那里！而且我们经常旅行..
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酒店回复: Dear Elisa, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will return so we can provide you with the hospitality you deserve.Sincerely, Hotel Management
1.0分
其他
原文
翻译提供方：Google
我受到了前台工作人员和大堂客人的歧视。我永远不会推荐任何人住在那里
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酒店回复: Dear Ayana, Thank you for sharing your review regarding your recent stay at our hotel. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
5.0分
商务出差
原文
翻译提供方：Google
非常好的机会
3.0分
商务出差
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Burners in room didn't work very well. The staff at the desk when we arrived were not welcoming. The woman did not tell us about the breakfast, Internet service, etc. She was not knowledgeable about the property. She also did not understand how to add an additional night to our reservation. She was poorly trained and not the person who should be working at the front desk greeting customers.
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酒店回复: Dear Karen,Thank you for sharing your experience. We sincerely apologize for the challenges you faced during your stay, particularly with the in-room amenities and the front desk service. This is not reflective of the level of hospitality and knowledge we strive to provide. Your feedback has been shared with the management team to ensure improvements are implemented. We regret the inconvenience and hope for the opportunity to provide a much smoother, welcoming, and well-supported experience in the future, should you choose to stay with us again.Sincerely,Hotel Management
4.0分
商务出差
Four Stars
Clean room! Friendly, professional and helpful staff!
Only complaint is too many pets! Dogs barking at all hours!
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酒店回复: Dear Marvin,We’re glad you enjoyed your clean room and the friendly, professional service at Extended Stay America! It’s wonderful to hear that our team made your stay comfortable. We also appreciate your feedback regarding the pets and understand how that could be disruptive. Your comments will be shared with the team to help improve the experience for all guests. We hope to welcome you back for another pleasant visit.Sincerely,Hotel Management
1.0分
其他
DONT BOOK THIS PROPERTY!!!!!
Extremely filthy property. Smells of urine. Homeless sleeping outside the property. Seems like a half way residence.
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酒店回复: Dear Jeffrey, Thank you for sharing your candid feedback with us. We are genuinely sorry for the condition you encountered during your stay and the discomfort it caused. We understand how concerning your experience must have been, and we sincerely regret not meeting your expectations. Please know that your comments have been shared with our team to ensure steps are taken to improve both cleanliness and the overall environment. While we cannot undo your experience, we are committed to making meaningful changes and hope you might consider giving us another opportunity in the future to provide a much better stay.Sincerely,Hotel Management
1.0分
家庭亲子
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When we arrived, we were greeted right away. The check in process was easy. We got onto our floor to walk to our room. The ground had a lot of trash on it ans the hallway smelled like cigarette smoke and mildew. We got to our room and it looked clean. After a long car ride, we were looking forward to a nice warm shower. Well, there was not any hot water ans we were not informed when we arrived. So we had to take cold showers. When we woke up, we went down for brekfast and there was only coffee and 1 muffin left. So, we went and got our stuff, checked out (thats when we said there was no hot water and they said they were working on it) and then we went elsewhere for breakfast. This hotel is not for just an overnight stay, more geared towards long term hotel stays. We know to stay clear of this hotel chain for the future.
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酒店回复: Dear Andrea, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. Considering our warm welcome and easy check-in process, we hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely, Hotel Management
3.0分
其他
Front desk can barley speak English has bad attitude and a lot of homeless people staying there for years at a time with bugs
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酒店回复: Dear Brandon, We regret to hear about your concerns regarding the front desk service and overall experience. Our goal is to provide respectful and professional service to all guests, and your comments will be reviewed with our team to ensure better communication and care. We also take the matter of pest control and property standards seriously and are reinforcing our efforts through ongoing maintenance and supervision. Thank you for bringing this to our attention. We remain committed to welcoming you with an improved experience.Sincerely,Hotel Management
1.0分
其他
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Cigarette smoke everywhere
Everything was relatively acceptable or comfortable, except that there are no smoking signs everywhere and our entire floor and room strongly smelled of cigarette smoke. Never coming here again
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酒店回复: Dear Hannah, Thank you for your feedback. We’re glad to hear parts of your stay were comfortable, but we sincerely apologize for the strong cigarette smoke odor you experienced. We understand how important a clean, smoke-free environment is, especially in designated non-smoking areas. Your concerns have been reported to our housekeeping and security teams, and we are reinforcing our non-smoking policies to ensure a healthier stay for all guests. We appreciate you bringing this to our attention, and we’re committed to addressing it promptly. Thank you again for staying with us we hope to provide a better experience next time. Sincerely,Hotel Management
2.0分
商务出差
the staff was good but it looks outdated and smells of cig smoke and musty
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酒店回复: Dear Cynthia, Thank you for sharing your thoughts with us. We are pleased to hear that our team provided a positive experience during your visit. At the same time, we apologize for any discomfort caused by the condition and atmosphere of the property. Your feedback is invaluable as we continue to make improvements to ensure a more welcoming and comfortable environment for our guests. We hope you will consider staying with us again, allowing us the opportunity to provide a stay that reflects the high standards we strive to achieve.Sincerely,Hotel Management
工作人员很糟糕，我订了 3 个房间，我们都很失望，因为我们大部分时间都在对面的 Residents Inn 度过！物业管理需要花更多时间在那里！不用说，我们永远不会回到那里！而且我们经常旅行..
我受到了前台工作人员和大堂客人的歧视。我永远不会推荐任何人住在那里
非常好的机会
Burners in room didn't work very well. The staff at the desk when we arrived were not welcoming. The woman did not tell us about the breakfast, Internet service, etc. She was not knowledgeable about the property. She also did not understand how to add an additional night to our reservation. She was poorly trained and not the person who should be working at the front desk greeting customers.
Four Stars
Clean room! Friendly, professional and helpful staff!
Only complaint is too many pets! Dogs barking at all hours!
DONT BOOK THIS PROPERTY!!!!!
Extremely filthy property. Smells of urine. Homeless sleeping outside the property. Seems like a half way residence.
When we arrived, we were greeted right away. The check in process was easy. We got onto our floor to walk to our room. The ground had a lot of trash on it ans the hallway smelled like cigarette smoke and mildew. We got to our room and it looked clean. After a long car ride, we were looking forward to a nice warm shower. Well, there was not any hot water ans we were not informed when we arrived. So we had to take cold showers. When we woke up, we went down for brekfast and there was only coffee and 1 muffin left. So, we went and got our stuff, checked out (thats when we said there was no hot water and they said they were working on it) and then we went elsewhere for breakfast. This hotel is not for just an overnight stay, more geared towards long term hotel stays. We know to stay clear of this hotel chain for the future.
Front desk can barley speak English has bad attitude and a lot of homeless people staying there for years at a time with bugs
Cigarette smoke everywhere
Everything was relatively acceptable or comfortable, except that there are no smoking signs everywhere and our entire floor and room strongly smelled of cigarette smoke. Never coming here again
the staff was good but it looks outdated and smells of cig smoke and musty