这地方脏得令人作呕。我向丹佛卫生部门投诉过。外部走廊、墙壁，尤其是电梯周围的区域，看起来好像自酒店建成以来就从未打扫过。我住在那里的四天里，垃圾袋和垃圾堆积如山，从未被处理过。我住在那里的时候，办公室门前就堆了一大堆。第一天晚上，我穿着袜子在房间里走来走去，脱掉袜子后发现袜子底部很脏。我床单上也有污渍。我和一位经常在大楼周围巡逻的警察交谈过，他告诉我，这家酒店**交易和汽车盗窃案频发。周六早上，我看到一个无家可归的人在停车场的后方车里露营。如果我没有在网上全额支付房费，我可能还没进办公室就离开了。我从未在任何酒店见过如此肮脏的景象。我住过其他 Red Roof 酒店，作为一家低成本酒店，它们还不错，但 Glendale/Cherry Creek 酒店的设施并不健康。
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酒店回复: Dear Robert, We are sorry to hear your recent experience at the HomeTowne Studios Denver - Glendale/ Cherry Creek did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AnnRed Roof Management RediResponse Specialist
酒店回复: Dear Megan,I am so sorry to hear about the numerous issues you experienced during your recent stay HomeTowne Studios Denver - Glendale/ Cherry Creek. It’s truly disappointing to learn that your first room was unacceptable and that you encountered problems with your keys and being locked out. This falls far short of our standards, and I sincerely apologize for the inconvenience and frustration this caused. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,JonathanRed Roof Management RediResponse Specialist
酒店回复: Dear Todd, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Denver - Glendale/Cherry Creek. I am deeply sorry to hear about the numerous issues you encountered during your stay. The lack of a shower curtain, malfunctioning faucet, problematic fridge, and difficult key card access are not reflective of the standards we aim for. I also apologize for the inconvenience with the laundry facilities. Your experience is unacceptable, and I assure you we will address these issues promptly to prevent future occurrences. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, KamariaRed Roof Management RediResponse Specialist
酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver - Glendale- Cherry Creek. Please accept our sincerest apologies for the condition of the property while you were with us. Please know that at Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours,AnthonioRed Roof Management RediResponse Specialist
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Luis 太棒了！
Luis 太棒了，他非常专业，而且超级友好。他给我送来了干净的毛巾，在我遇到困难的时候给了我很大的帮助。他的友善和客户服务让我的入住体验更加美好。谢谢你，Luis！
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that Luis made such a positive impact on your stay. Providing caring and attentive service is what we strive for, especially during difficult times, and we're so glad Luis could be there for you. We'll be sure to share your feedback with him—he’ll be delighted to know he made a difference. We hope to welcome you back soon
车一开到这地方，我就知道我选错了。那些在酒店内外晃悠的人立刻就让我警铃大作。其次，在那个小得可怜的大堂/等候区/办理入住的地方站了半天后，我被告知我将近两个月前预订的两间房中有一间没有了。他们没有足够的房间给我，尽管我之前就已经预订了。我完全不能理解。服务太差了，我绝不会再回来了。我宁愿睡在车里。
这地方脏得令人作呕。我向丹佛卫生部门投诉过。外部走廊、墙壁，尤其是电梯周围的区域，看起来好像自酒店建成以来就从未打扫过。我住在那里的四天里，垃圾袋和垃圾堆积如山，从未被处理过。我住在那里的时候，办公室门前就堆了一大堆。第一天晚上，我穿着袜子在房间里走来走去，脱掉袜子后发现袜子底部很脏。我床单上也有污渍。我和一位经常在大楼周围巡逻的警察交谈过，他告诉我，这家酒店**交易和汽车盗窃案频发。周六早上，我看到一个无家可归的人在停车场的后方车里露营。如果我没有在网上全额支付房费，我可能还没进办公室就离开了。我从未在任何酒店见过如此肮脏的景象。我住过其他 Red Roof 酒店，作为一家低成本酒店，它们还不错，但 Glendale/Cherry Creek 酒店的设施并不健康。
不推荐住这里。我们本来没抱太大期望，但这里仍然远低于预期。我住的第一个房间烟味很重，梳妆台也坏了。虽然他们换了房间，至少房间还算干净，但我们的钥匙很少能用（不得不换了两次新钥匙）。有一天早上，我早上6点出门喝咖啡，6点半回来发现钥匙不能用，结果被锁在了房间外面，直到7点半有人来上班。还好是早上，因为我绝对不想晚上被困在这儿。
这家酒店的质量低于平均水平，在这个地区你根本想不到会遇到这种酒店。虽然价格合理……但你一眼就能明白为什么。酒店没有丝毫掩饰外观上的破损和建筑的老化。服务员对每个人都很粗鲁，而且她还巧妙地让每个人都知道她不想做自己的工作。我永远不会再去，也不会向任何人推荐这家酒店。永远。
第一个房间没有浴帘，所以他们给我换了另一个房间。那个房间的灯闪烁不定，水龙头几乎不能用，冰箱放进去的任何东西都会被冻住，还有一个锁，我用钥匙卡试了7次才打开。洗衣房说可以用客人钥匙进入，但实际上必须由酒店职员打开，而他总是在后面，很难找到。洗衣机只收25美分硬币。没有找零机，酒店也拒绝找零。所以我不得不去别的自助洗衣店。这绝对是我住过的最差的酒店之一。这个价格我本来不期待什么特别的，但这比我住过的更便宜的酒店还要糟糕。
不！绝对不行！
那地方糟透了。脏乱差，气味难闻，当地流浪汉整晚在我家门外制造噪音，还几次试图闯进来。还有臭虫，我根本睡不着。我的钱都白花了。
Luis 太棒了！
Luis 太棒了，他非常专业，而且超级友好。他给我送来了干净的毛巾，在我遇到困难的时候给了我很大的帮助。他的友善和客户服务让我的入住体验更加美好。谢谢你，Luis！
千万别住丹佛的Home Towne Studio。
糟糕透了。这家酒店运作效率很差。我们预订了周五晚上的房间，也收到了确认，但到了那里，他们却说我们没有预订。第二天，我们预订了很久的房间，我们预料到会有麻烦，结果却遇到了麻烦。我和服务员就房费问题发生了争执，服务员在我们和**********打电话的时候取消了我们的预订。再也不来了。
这大概是我住过最恐怖的地方之一了，蟑螂成群，床上还有尿渍，楼梯间里还睡着一个流浪汉。我差点哭了，但当时已经很晚了，我也没别的选择。睡觉时，我把钥匙放在身边，以防万一需要武器。
环境：不错的
服务：很好