酒店回复: We apologize for the inconvenience during your stay. Thank you for your feedback—we’ll use it to improve, and we hope to welcome you back for a much better experience.
酒店回复: Thank you for sharing your feedback. We’re glad to hear you found the rooms clean and the breakfast acceptable, but we sincerely apologize for the concerns you raised regarding the room condition, breakfast availability, and housekeeping service during your stay. Your comments are important to us, and we will address them with our team to improve the experience for our guests. We appreciate your honesty and hope you’ll consider giving us another opportunity to provide you with a better stay.
3.0分
家庭亲子
原文
翻译提供方：Google
没有热水
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酒店回复: Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the hot water. This is not the standard we strive to provide, and we will be addressing the issue immediately. We appreciate your honesty and hope you’ll consider giving us another chance to provide you with a much better stay.
1.0分
其他
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First tried to check in and room keys would not work. After about 30 minutes we were given another room bc they couldn’t get the door to open. Then found all the water was brown in the shower and tub.
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the inconveniences you encountered during your stay, including the room key issue and the water quality concern. This is not the level of service or comfort we strive to provide, and we’re truly sorry for the frustration this caused. Your feedback has been shared with our maintenance and management teams so these issues can be addressed promptly. We appreciate your honesty and hope you’ll give us another opportunity to provide a much better stay in the future.
5.0分
其他
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Kitchen was Fully Equipped 👌, Full Size refrigerator and Washer + Dryer.
Staff very helpful and kind.
HIGHLY RECOMMENDED Place to Stay, Short Term . Surestay Rents by Day , Week or Month.
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酒店回复: Thank you for your fantastic review! We’re delighted to hear you enjoyed the fully equipped kitchen, full-size refrigerator, and in-room washer and dryer. It’s wonderful to know our helpful and kind staff made your stay even better. We truly appreciate your recommendation and look forward to welcoming you back soon!
5.0分
其他
Our stay was great. Super friendly front desk. Very helpful with Places to visit in in St. Mary’s.
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酒店回复: Thank you for your wonderful review! We’re so glad you had a great stay and that our front desk team made you feel welcome and helped with local recommendations. We look forward to welcoming you back to St. Marys soon!
5.0分
其他
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Great place to stay before/after Cumberland
Renovated, clean hotel that is a 7 minute drive to the Cumberland Ferry. Nice staff, hot breakfast included. Next to a CVS and Aldi grocery store.
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酒店回复: Thank you for your kind review! We’re glad you enjoyed our clean, renovated hotel, convenient location near the Cumberland Ferry, and friendly staff. It’s great to know you appreciated the hot breakfast and nearby stores as well. We look forward to welcoming you back!
5.0分
其他
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Great staff
Breakfast was delicious good eggs, meat, and waffles hot breakfast. They also had cold breakfast food options. The rooms were not super updated but clean. The staff was super incredibly nice and helpful.
5.0分
其他
My stay.
Room was clean, bed was comfortable. Low water pressure, and the water had an odor & strange taste.
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酒店回复: Thank you for your feedback! We’re glad to hear you enjoyed the clean room and comfortable bed. We sincerely apologize for the water pressure and quality concerns you experienced, and we’ll be addressing this with our team. We appreciate your comments and hope to welcome you back for an improved stay.
3.0分
家庭亲子
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The first room we were assigned the dead bolt did not work. The second the sink did not hold water. I feel they give third party bookings the poor rooms. Around back was a beautiful garden and pool but we looked out T the back of main lobby.
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酒店回复: We’re so sorry for the issues you ran into with the room. That’s not the experience we want for our guests, no matter how they book. We never want our guests to feel disappointed, and we’ll use your feedback to make improvements. We’d love the chance to welcome you back and give you the experience you deserve.
过夜还行，床和浴室都很干净。前台服务不错。马桶晚上排水不畅/堵塞了，之后就没法用了。前台似乎并不感到惊讶。酒店已经订满了，很多员工早上6点就开始吃早餐了。
这家酒店非常简陋，而且设施陈旧。房间还算干净，但条件不太好。早餐还不错，但你得很早去，不然什么都找不到。让我不太满意的是，我们住了两晚，房间都没人打扫。
没有热水
First tried to check in and room keys would not work. After about 30 minutes we were given another room bc they couldn’t get the door to open. Then found all the water was brown in the shower and tub.
Kitchen was Fully Equipped 👌, Full Size refrigerator and Washer + Dryer.
Staff very helpful and kind.
HIGHLY RECOMMENDED Place to Stay, Short Term . Surestay Rents by Day , Week or Month.
Our stay was great. Super friendly front desk. Very helpful with Places to visit in in St. Mary’s.
Great place to stay before/after Cumberland
Renovated, clean hotel that is a 7 minute drive to the Cumberland Ferry. Nice staff, hot breakfast included. Next to a CVS and Aldi grocery store.
Great staff
Breakfast was delicious good eggs, meat, and waffles hot breakfast. They also had cold breakfast food options. The rooms were not super updated but clean. The staff was super incredibly nice and helpful.
My stay.
Room was clean, bed was comfortable. Low water pressure, and the water had an odor & strange taste.
The first room we were assigned the dead bolt did not work. The second the sink did not hold water. I feel they give third party bookings the poor rooms. Around back was a beautiful garden and pool but we looked out T the back of main lobby.