酒店回复: Dear Andrea,Rest assured, your valuable feedback has been shared with housekeeping and maintenance to ensure our service standards are upheld. We truly regret that your recent experience with us did not meet expectations, but we hope that the next time you're in South Boston, you will consider giving us another chance to provide the seamless stay that you deserve.
酒店回复: Dear Sergio,Thank you for your feedback. We are sorry to hear that your stay did not meet expectations. What you described is not up to our standards and your comments have been shared with our team for review and action. Thank you for bringing these matters to our attention. We hope you'll consider giving us another chance to provide a much better experience.
4.0分
其他
Staff was very nice. Upon arrival there was hair all over the bathtub. The rest of the room was clean.
1.0分
家庭亲子
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Towels were stained very noticably room didnt even look clean when we checked in. They came in and took the dirty towels from our room and moved things around but didnt take the trash.. never again will i stay here
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酒店回复: We understand the importance of having a clean and comfortable space to rest, so we appreciate you taking the time to share your feedback on the housekeeping service you experienced. These insights have been shared with our team to improve attention to detail moving forward. If you ever decide to return in the future, we would be grateful for the opportunity to leave a better impression of what we offer.
1.0分
其他
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The room was dirty with a leaky sink toilet didn't flush like it should the water to shower to forever to heat up the bathroom smelled like dogs. Had dead bugs under the sink the manager was very rude. Expected better especially since there was a child one of the nights couldn't get a refund for the next so had no choice but to stay had no service dirty towels for 2days.Had to take our daughter to her grandparents bc the room was horrible mold smell coming out of air conditioner
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酒店回复: Thank you for your feedback. We are sorry to hear about the issues you encountered. This is far from the standard we strive to provide, and we sincerely apologize for the inconvenience and discomfort you and your family experienced. The concerns you described are unacceptable, and we appreciate you bringing these matters to our attention. Please know we have shared all of your comments with our team, and regret that we did not meet your expectations. It is our hope to welcome you back again soon for a much better experience.
2.0分
其他
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Don't be fooled by the pictures...they must have been taken in the 80's. Everything is terribly worn, dilapidated and the TV screen was partially shattered. no carpeting on the floor, the only furniture item a straight back chair and no place to set a suit case. It is an old motel and the above are cosmetics but the most disturbing was when I awoke at 5 AM finding to rather large bugs sharing my pillow. That is when we put everything in the car and left. I hate giving bad reviews, but in this case it cannot be helped.
2.0分
其他
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The day I checked in the TV didn’t work and not all the outlets worked. At least the bed was comfortable and the tv was fixed the next day. On my last night of a 4 night stay the hotel forgot I added a night and gave my room to someone else.
I was put in a room with a leaky faucet in the bathroom that dripped all night, the toilet ran all night and the bed was very uncomfortable. All in all it was not a pleasant stay.
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酒店回复: Dear John,Thank you for taking the time to leave us your feedback. Please accept our apologies for any disappointment with the accommodations and amenities that you received during your visit. Our team is dedicated to improving for the future, so we'll be sure to look into all of your comments internally and make changes where necessary. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.
2.0分
情侣出游
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This hotel needs to be updated. Everything was very poor. Also there was nobody in the front desk for me to talk when I check out. Try to call the guy many times and didn’t answer.
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酒店回复: First impressions are important, and we regret that this experience did not meet our usual hospitality standards. Our team appreciates your feedback regarding the front desk service and your wish for a general refresh of the hotel. Your insights are very helpful as we continue to grow as a destination.
1.0分
商务出差
The room did not have a remote control. The walls were very dirty. The heating and air system was outdated and didn't work.
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酒店回复: Dear Michele,We enjoyed hosting your stay, but regret that the room conditions did not properly reflect our cleanliness and comfort standards. Our team will review your feedback to ensure each concern is addressed promptly. Thank you, and we hope to welcome you back for a better experience with what we have to offer.
我们住的房间电视坏了。
地板脏得我们的脚都黑了。浴缸也很脏，我不得不去买浴室清洁剂擦洗浴缸。我还买了自己的毛巾和床单，这很好，因为毛巾看起来不干净，但床单很干净。
我总是自带床单。
地方老旧，非常脏。毛巾看起来没洗过。房间里弥漫着烟味。床是弹簧的。就这个地区来说还行；好像所有汽车旅馆都这样。
抱歉，同样的价钱我住过更好的地方。房间
首先，房间有股烟味，床单没有味道
房间已打扫干净，浴室浴帘上霉味很严重
Staff was very nice. Upon arrival there was hair all over the bathtub. The rest of the room was clean.
Towels were stained very noticably room didnt even look clean when we checked in. They came in and took the dirty towels from our room and moved things around but didnt take the trash.. never again will i stay here
The room was dirty with a leaky sink toilet didn't flush like it should the water to shower to forever to heat up the bathroom smelled like dogs. Had dead bugs under the sink the manager was very rude. Expected better especially since there was a child one of the nights couldn't get a refund for the next so had no choice but to stay had no service dirty towels for 2days.Had to take our daughter to her grandparents bc the room was horrible mold smell coming out of air conditioner
Don't be fooled by the pictures...they must have been taken in the 80's. Everything is terribly worn, dilapidated and the TV screen was partially shattered. no carpeting on the floor, the only furniture item a straight back chair and no place to set a suit case. It is an old motel and the above are cosmetics but the most disturbing was when I awoke at 5 AM finding to rather large bugs sharing my pillow. That is when we put everything in the car and left. I hate giving bad reviews, but in this case it cannot be helped.
The day I checked in the TV didn’t work and not all the outlets worked. At least the bed was comfortable and the tv was fixed the next day. On my last night of a 4 night stay the hotel forgot I added a night and gave my room to someone else.
I was put in a room with a leaky faucet in the bathroom that dripped all night, the toilet ran all night and the bed was very uncomfortable. All in all it was not a pleasant stay.
This hotel needs to be updated. Everything was very poor. Also there was nobody in the front desk for me to talk when I check out. Try to call the guy many times and didn’t answer.
The room did not have a remote control. The walls were very dirty. The heating and air system was outdated and didn't work.