酒店回复: Dear Guest,Thank you for sharing your experience with us. We are truly sorry to learn about the issues you encountered, including the condition of the fixtures and the upkeep concerns. We understand how disappointing this must have been, and we regret that your visit did not reflect the standards we strive to maintain. Your feedback is extremely valuable, and it will be used to guide improvements so situations like this are prevented. Although we recognize your hesitation to return, we hope you consider giving us another opportunity in the future to provide a stay that feels far more comfortable and well-cared-for.Sincerely,Hotel Management
The room smelled horrible!! A first floor room and the window didn't lock all the way which wasn't very secure at all. The other guests continued to prop the outside door open to allow access to anyone wanting acess to the horel.
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酒店回复: Dear Guest,We sincerely apologise for the inconvenience you faced and truly appreciate you taking the time to share these details. It’s concerning to know about the issue with the window lock, as well as the cleanliness concern in your room. We completely understand how this could have affected your sense of comfort, and our team will be addressing both matters immediately to ensure a better experience for future guests. We also regret the situation you described regarding the outside door. Guest safety is very important to us, and we review this matter to prevent such occurrences. We are grateful for your patience and hope to welcome you again and provide a more seamless experience.Sincerely,Hotel Management
2.0分
朋友出游
Room was in sad shape and in serious need of updating. Damaged furniture. Rusty refrigerator. Owner needs to put some money into it.
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酒店回复: Dear Guest,Thank you for sharing your feedback and observations. We regret that the accommodations did not meet your expectations and understand how this affected your overall impression. Your comments are important, and we have passed them along to our management team for review as we continue to make improvements. We appreciate your honesty and hope you will consider returning so we can provide a more refreshed and comfortable experience.Sincerely,Hotel Management
2.0分
家庭亲子
Very poor managment, multiple challenges overall, but no bugs :-) If you want to know more, just ask
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酒店回复: Dear Kat,Thank you for taking the time to provide your feedback. We sincerely apologize for the challenges you experienced during your stay and regret that management did not meet your expectations. While we are pleased to hear there were no pest issues, we recognize that this does not fully address the difficulties you faced. Your comments are important and will help guide improvements to ensure a smoother and more comfortable experience for future guests. We hope you might consider giving us another opportunity to provide a stay that better reflects the standards we strive to maintain.Sincerely,Hotel Management
2.0分
家庭亲子
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The room we stayed in was not like the photos. The beds had been recently updated and were clean, but the carpet was definitely a few decades old, and disgusting. There was a lot of noise outside in the wee hours of the morning, a group of people arguing loudly. I would not choose to stay here again.
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酒店回复: Dear Sara,Thank you for taking the time to share your feedback. We are glad the updated beds met your expectations, but we sincerely apologize for the discomfort caused by the condition of the carpet and the disturbances outside during your stay. Your comments have been shared with our team to help improve both the maintenance of our rooms and the overall guest experience. We truly value your insights and hope you will consider giving us another opportunity in the future, so we can provide a stay that is more comfortable, restful, and reflective of the standards we strive to uphold.Sincerely,Hotel Management
3.0分
家庭亲子
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This place is pretty run down, and the room was very bare and had a lot of damage. BUT, the people were wonderful and if we needed anything, they figured out how to get it to us. There are no ice machines on the property, but ice trays in room, but a couple of them tasted bad. The place was 'somewhat clean' but smelled like pot in the hallways and urine by the doors (yes, even inside). The rooms (we had 2) all had a smell like smokers had been there. We were there 5 nights, and no cleaning service at all, but that's okay, we had enough towels. As nice as the people are who worked there, I won't be staying here again. Oh, and all the shower/tubs dripped.
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酒店回复: Dear Susan, Thank you for taking the time to share your experience. We are pleased to know our team provided helpful service during your stay, but we sincerely apologize for the maintenance and cleanliness issues you encountered. Your feedback has been shared with our housekeeping and maintenance teams to ensure immediate improvements. We truly regret that your stay did not meet expectations and hope you will consider giving us another opportunity to provide a more comfortable and enjoyable visit in the future.Sincerely,Hotel Management
3.0分
家庭亲子
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The hotel is pretty shabby. There were no real glasses in the room, no ice, I had to wait 25 minutes for coffee to brew in the morning. Breakfast is a Nutragrain bar or small packaged muffin and there is no non-sweetened creamer for the coffee. Broken furniture in the room, sticky floor, no real hot water, rusty fridge door, and the elevator floor was dirty, no shampoo available, so although I wasn't expecting anything fancy, I was not expecting bare bones amenities. The fridge was clean inside and the bathroom was clean enough. Staff was nice and as helpful as they could be, though.
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酒店回复: Dear Christine,Thank you for sharing your experience and for recognizing the efforts of our staff. We sincerely apologize that many aspects of your stay did not meet expectations, from amenities to room conditions. Your feedback has been shared with our housekeeping and maintenance teams to ensure improvements and a more comfortable, well-prepared environment for future guests. We truly value your comments, as they help us enhance our services. We hope you will consider giving us another opportunity to provide a more pleasant and fully equipped stay in the future.Sincerely,Hotel Management
不太干净
浴室水龙头坏了，卫生纸架也坏了，卫生状况令人堪忧。墙壁和天花板都很脏，卧室门更是破败不堪。我们不会再来了，而我们平时对住宿条件并不挑剔。
不要指望早餐
虽然很旧，但你可以留在那里。有厨房和桌子很方便，还有大冰箱可供家用。
一切都很好，非常干净，完美。
The room smelled horrible!! A first floor room and the window didn't lock all the way which wasn't very secure at all. The other guests continued to prop the outside door open to allow access to anyone wanting acess to the horel.
Room was in sad shape and in serious need of updating. Damaged furniture. Rusty refrigerator. Owner needs to put some money into it.
Very poor managment, multiple challenges overall, but no bugs :-) If you want to know more, just ask
The room we stayed in was not like the photos. The beds had been recently updated and were clean, but the carpet was definitely a few decades old, and disgusting. There was a lot of noise outside in the wee hours of the morning, a group of people arguing loudly. I would not choose to stay here again.
This place is pretty run down, and the room was very bare and had a lot of damage. BUT, the people were wonderful and if we needed anything, they figured out how to get it to us. There are no ice machines on the property, but ice trays in room, but a couple of them tasted bad. The place was 'somewhat clean' but smelled like pot in the hallways and urine by the doors (yes, even inside). The rooms (we had 2) all had a smell like smokers had been there. We were there 5 nights, and no cleaning service at all, but that's okay, we had enough towels. As nice as the people are who worked there, I won't be staying here again. Oh, and all the shower/tubs dripped.
The hotel is pretty shabby. There were no real glasses in the room, no ice, I had to wait 25 minutes for coffee to brew in the morning. Breakfast is a Nutragrain bar or small packaged muffin and there is no non-sweetened creamer for the coffee. Broken furniture in the room, sticky floor, no real hot water, rusty fridge door, and the elevator floor was dirty, no shampoo available, so although I wasn't expecting anything fancy, I was not expecting bare bones amenities. The fridge was clean inside and the bathroom was clean enough. Staff was nice and as helpful as they could be, though.