酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations. Providing our guests with a comfortable and enjoyable stay is our top priority, and we regret that we fell short during your visit. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing this to our attention. I would like to mention is we probably gave you an upstairs room because we did not have the type of room you wanted downstairs. We apologize for the inconvenience.
酒店回复: Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your recent stay did not meet your expectations. Your experience is certainly not the standard we aim to provide, and we sincerely apologize for the inconvenience you encountered. We understand how frustrating it can be when things don’t go as planned, and we take your feedback very seriously. We truly appreciate your feedback, as it helps us improve
酒店回复: Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations. We are very sorry to hear about the issues you encountered. This is not the standard of service we strive to provide our guests, and we understand how frustrating and disappointing it can be. Your feedback is incredibly valuable to us as it helps us identify areas for improvement. We have already addressed your concerns with our team to ensure that these issues are resolved and do not happen again in the future.Thank you for bringing this to our attention, and we hope to have the chance to welcome you back in the future and provide you with a much better experience.
2.0分
其他
原文
翻译提供方:Google
房间非常陈旧,而且气味难闻。
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. We strive to provide exceptional service and comfort to all our guests, and I regret that we fell short during your stay. Please rest assured that we take this matter seriously and will address it immediately with the appropriate teams to ensure it does not happen again. Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve. I hope you’ll give us another chance to provide the quality experience you deserve.
4.0分
情侣出游
原文
翻译提供方:Google
咖啡很淡,虽然有茶包,但没有热水,也没有可以放进微波炉加热水的杯子。
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酒店回复: We are sorry for the inconvenience we will try to be doing better. Thank you for being stayed with us. Thank you!.
3.0分
其他
原文
翻译提供方:Google
睡眠质量不错,房间很差
浴室里有霉菌,天花板上的油漆很多都剥落了,不推荐任何人入住
1.0分
商务出差
原文
翻译提供方:Google
床单上有蟑螂和污渍。太恶心了
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酒店回复: We sincerely regret that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing this to our attention, and please consider returning down the line and allowing us to change your perceptions with the comfortable experience we are known for.
1.0分
其他
原文
翻译提供方:Google
服务非常糟糕。没有早餐。工作人员不会说好英语
2.0分
其他
原文
翻译提供方:Google
没能成行。他们每天都要收费……
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酒店回复: Hello, we are sorry for your experience. We will consider your review and improve our services.
5.0分
其他
原文
翻译提供方:Google
出色地
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酒店回复: Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us. Our team works hard to ensure our guests have a memorable experience, and your kind words are a great encouragement to all of us. We look forward to welcoming you back on your next visit. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.
很安静。
他们拒绝给我安排楼下的房间。通往二楼的水泥楼梯非常窄(我敢肯定不符合规定)而且很陡。对老年人或儿童来说很危险。早上房间里和楼下的大厅都没有咖啡,而且门锁得很紧。床单闻起来不干净,最糟糕的是早上我穿衣服时蟑螂来找我。
外面的篱笆上堆满了垃圾,看起来很破旧。不会再来了。
可怕的浴室
浴室天花板上有一个洞,洞里的灰泥洒满了整个浴室,从浴缸到地板,马桶里和马桶上都有水从洞里滴下来,所以每次上厕所我都得裹着毛巾,前台的工作人员甚至不愿意来房间查看损坏情况,她只是给了我一把扫帚和毛巾,我们洗完澡后应该用这些毛巾自己清理,她说拖把在酒店的另一个地方,但她不肯去拿,她说也没有抹布,所以我别无选择,只能用浴巾,我拍了照片,但不知为何,我无法在这里上传照片,因为这里没有足够的空间可以放照片
蟑螂!!!
看上去很干净,但我们杀死了床头柜上的 3 只蟑螂!蟑螂绝对不可接受!我们不得不整晚开着所有的灯,我们中的一个人整晚都保持清醒,以确保没有人爬到睡觉的人身上。祈祷没有人偷偷溜进我们的东西和我们一起回家。绝对恶心和不可接受。
房间非常陈旧,而且气味难闻。
咖啡很淡,虽然有茶包,但没有热水,也没有可以放进微波炉加热水的杯子。
睡眠质量不错,房间很差
浴室里有霉菌,天花板上的油漆很多都剥落了,不推荐任何人入住
床单上有蟑螂和污渍。太恶心了
服务非常糟糕。没有早餐。工作人员不会说好英语
没能成行。他们每天都要收费……
出色地