Lost power for around 90 minutes in the morning. Had to shower and get ready in the dark
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酒店回复: Dear Tammy,Thank you for taking the time to share your review. We're pleased to know you were charmed by our property, though we regret to hear of any inconvenience during your stay. We're looking into what happened to help prevent such occurrences in the future, and we hope to provide you with a more comfortable experience should your travels bring you back our way.
3.0分
家庭亲子
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Overall the property wasn’t bad, along with the rooms. However, they advertised the pool and hot tub, but upon time of checking, there was a message, at the front desk, stating the hot tub was down. It would have been nice being notified of this before hand because it would have provided opportunity to prep the kids; if you are a parent I am sure you will understand.
An odd thing I had experienced, not the hotels handling, but Uber drivers will not pickup there, however, Lyft will.
Also, there was very minimal staff presence at the front desk. While the app used is great for getting setup, human interaction for questions of the property and area can be beneficial.
After checkin, we also had a maid walk in our room after arrival, and when doing check in, we had notified no service is needed during our stay. The root of the issue is, the maid should have knocked prior to entry. She was very apologetic though.
Lastly, when having continental breakfast, they only had one staff and they did not speak English. Tried explaining they were out of food and out of coffee cups, but she could not comprehend, until enough people came up and started notifying her, which while she couldn’t understand, she finally started reviewing the product needed and was able to fill both. I personally will not be continuing to use this hotel in the future, I do hope they improve based on feedback provided.
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酒店回复: Dear Brett,Thank you for sharing such a detailed review. While it is wonderful to know our facilities and accommodations met expectations, the concerns you described reflect lapses that should not have occurred. Learning of the hot tub closure only upon arrival was understandably frustrating, and a housekeeping entry without knocking, and communication challenges during breakfast service further disrupted the ease of your stay. Although the employee was apologetic, stronger attentiveness and clearer communication were needed. Your remarks will be reviewed with our internal team, as consistency and service are essential to a seamless experience. It is our hope that you will give us another chance to welcome you back to change your lasting impression.
3.0分
其他
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Would have been nice to know hottub was closed for repairs when we booked online since it was a reason we chose to make reservation. Pool was still open, but was so cold. Otherwise was very friendly, comfortable and clean.
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酒店回复: Thank you, Tyrone, for your feedback. We’re glad to hear you found our hotel friendly, comfortable, and clean. We sincerely apologize for the inconvenience of the hot tub being closed during your stay, and that the pool temperature wasn’t ideal. Your comments are helpful as we work to keep our guests informed and ensure a more enjoyable experience. We hope to welcome you back for a more relaxing visit in the future.
4.0分
其他
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It was very loud due to hockey players who enjoyed running up and down the halls.
One of our bed covering was dirty and looked like maybe coffee stains all over it.
All in all it was wonderful. Nicely located and a very nice breakfast.
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酒店回复: Dear Sherry,Thank you for staying with us and for taking the time to share your feedback. We're glad to know you enjoyed the location and breakfast, and we truly appreciate your kind words about the team. We're sorry to hear about the noise and the condition of the bedding. Your comments are important and will be shared with our team for review. We hope to welcome you back for a more restful stay.
5.0分
情侣出游
Great overnight stay for a concert! Close to venue, restaurants and Shopping! Very clean and friendly staff!
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酒店回复: Dear Tim,Thank you for your review. It’s wonderful to hear that our convenient location and comfortable accommodations added to your concert visit. Our combination of cleanliness, hospitality, and easy access to local attractions is designed to make each stay enjoyable, and your comments are appreciated as a reflection of those efforts. We look forward to welcoming you back to Country Inn & Suites by Radisson, St. Cloud West, MN again soon.
我们特意找了一家带热水浴缸和早餐的酒店。结果到了之后发现有个牌子说热水浴缸坏了。这真是太让人失望了，而且泳池水冷得刺骨，根本没法游泳。早餐也糟透了。橙汁空了，巧克力牛奶都变质了，连吃麦片的勺子都没有。厨房的女服务员态度很差，对顾客和他们的需求漠不关心。总的来说，这家酒店勉强能凑合着住，但我们预订的时候就是冲着这些设施来的，结果什么都没享受到。
热水浴缸坏了，酒店也没有因此提供任何折扣。我们预订这家酒店就是冲着热水浴缸来的，想在忙碌一天后好好放松一下。结果，酒店里到处都是跑来跑去的孩子，吵吵闹闹的，地板又湿又滑。这么吵闹，一天下来根本没法好好放松。
有两件事拉低了我的整体评分。一是床铺凹凸不平，看起来不太美观，但睡起来还行。
二是——我打电话给前台投诉楼上有人跺脚，但没人接听。
早餐服务人员很棒。他们非常忙，但我们什么都没缺。
热水浴缸坏了，这让我们非常失望，因为我们租这家酒店就是冲着热水浴缸来的。早餐很棒。房间很干净。员工非常友善。地理位置也非常好。
入住非常顺利！克里斯人超好！我们房间里没有吹风机，克里斯给我们拿了一个！早餐热乎乎的，而且有很多选择。
Nice hotel
Lost power for around 90 minutes in the morning. Had to shower and get ready in the dark
Overall the property wasn’t bad, along with the rooms. However, they advertised the pool and hot tub, but upon time of checking, there was a message, at the front desk, stating the hot tub was down. It would have been nice being notified of this before hand because it would have provided opportunity to prep the kids; if you are a parent I am sure you will understand.
An odd thing I had experienced, not the hotels handling, but Uber drivers will not pickup there, however, Lyft will.
Also, there was very minimal staff presence at the front desk. While the app used is great for getting setup, human interaction for questions of the property and area can be beneficial.
After checkin, we also had a maid walk in our room after arrival, and when doing check in, we had notified no service is needed during our stay. The root of the issue is, the maid should have knocked prior to entry. She was very apologetic though.
Lastly, when having continental breakfast, they only had one staff and they did not speak English. Tried explaining they were out of food and out of coffee cups, but she could not comprehend, until enough people came up and started notifying her, which while she couldn’t understand, she finally started reviewing the product needed and was able to fill both. I personally will not be continuing to use this hotel in the future, I do hope they improve based on feedback provided.
Would have been nice to know hottub was closed for repairs when we booked online since it was a reason we chose to make reservation. Pool was still open, but was so cold. Otherwise was very friendly, comfortable and clean.
It was very loud due to hockey players who enjoyed running up and down the halls.
One of our bed covering was dirty and looked like maybe coffee stains all over it.
All in all it was wonderful. Nicely located and a very nice breakfast.
Great overnight stay for a concert! Close to venue, restaurants and Shopping! Very clean and friendly staff!