酒店回复: Hola estimado huésped,Gracias por tomarse el tiempo para compartir su experiencia en Red Roof Inn Knoxville North - Merchants Drive. Nos alegra saber que quedó satisfecho con nuestros servicios y la calidad de su estancia. Siempre buscamos ofrecer una estancia cómoda y es alentador saber que nuestros esfuerzos marcan la diferencia.En Red Roof, agradecemos siempre los comentarios de nuestros huéspedes, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias de nuevo por compartir su experiencia. Esperamos verlo en sus próximos viajes.Atentamente,YnnaGerencia de Red RoofEspecialista en RediResponse
3.0分
其他
Needs updating
This place was priced right. But it needs an extensive renovation. It wasnt clean.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Knoxville North - Merchants Drive. I am glad to know you were pleased with the value of our location. However, it is unfortunate to learn that the cleanliness and the state of the property did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
The property was very outdated and the room smelled musty. The shower was dirty. The beds were not comfortable. The breakfast was poor.
4.0分
其他
展开
A place to stay
Staff were friendly and helpful. I needed a ground floor and got one. It was close to the highway. Hotel was clean looking on the outside. Pool was open but didn't use it.Looked maintained and clean looking
展开
酒店回复: Dear Esteemed Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Knoxville North - Merchants Drive. We're delighted to hear that you found our staff friendly and helpful, and that we were able to accommodate your request for a ground floor room. We're also pleased you noticed our well-maintained pool and the cleanliness of our exterior.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,AnnRed Roof ManagementRediResponse Specialist
2.0分
其他
Honestey had great service the wifi didnt work till my last 2 days and just people staying there were crack heads
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Knoxville North - Merchants Drive. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concerns that you may have encountered with the Wi-Fi. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
1.0分
其他
展开
I couldnt get a room! She demanded $100.00 security!
Somebody misrepresented the price ...*******, or Red Roof.
Just great after driving 10 hours straight....
I slept in the car .
1.0分
其他
展开
Horrible Place!!!!
The room was filthy…. Ceiling falling in and on the bed, pillow had what looked like a booger on it. There was feces in the toilet. There was blood on the bathroom door. There were missing tiles with mold. There were holes in the wall. Lights out in the bathroom. Showed pics to the front desk and all she asked was if I wanted another room. Denied me a refund. I will blast this to everyone I know and every platform I can.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Knoxville North - Merchants Drive. I am deeply sorry to hear about the unacceptable condition of the room you were assigned. The issues you described, including the unsanitary conditions and disrepair, are far below our standards and not representative of the experience we aim to provide. Please accept my sincerest apologies for this failure.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,AnnRed Roof Management RediResponse Specialist
晚上走廊里总是很吵，孩子们跑来跑去，让人很难好好休息。前一晚，走廊另一头有些可疑的人整晚都在吵闹。墙壁太薄了，隔壁做什么都能听得一清二楚。早餐也不好，没有果汁，只有牛奶、咖啡、麦片和一些小松饼👎🏻 不推荐入住。
入住体验很好，一切都很满意。房间和浴室都很干净整洁，住得很安心、很舒服。
前台那家伙是个骗子，服务态度极差，酒店又脏又臭，千万别浪费时间和金钱。
一切都很好，服务也很好，只有一点，我觉得那个房间的空气过滤器需要更换，除此之外一切都很好
Needs updating
This place was priced right. But it needs an extensive renovation. It wasnt clean.
The property was very outdated and the room smelled musty. The shower was dirty. The beds were not comfortable. The breakfast was poor.
A place to stay
Staff were friendly and helpful. I needed a ground floor and got one. It was close to the highway. Hotel was clean looking on the outside. Pool was open but didn't use it.Looked maintained and clean looking
Honestey had great service the wifi didnt work till my last 2 days and just people staying there were crack heads
I couldnt get a room! She demanded $100.00 security!
Somebody misrepresented the price ...*******, or Red Roof.
Just great after driving 10 hours straight....
I slept in the car .
Horrible Place!!!!
The room was filthy…. Ceiling falling in and on the bed, pillow had what looked like a booger on it. There was feces in the toilet. There was blood on the bathroom door. There were missing tiles with mold. There were holes in the wall. Lights out in the bathroom. Showed pics to the front desk and all she asked was if I wanted another room. Denied me a refund. I will blast this to everyone I know and every platform I can.