The website said there was a hot tub, got there and it had been cemented in, our toilet seat was missing a screw so it kept sliding every time you sat down. Breakfast was an option of donut holes or cereal. People who are diabetic like myself couldnt really eat.
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酒店回复: Dear Guest,We’re sorry to hear about your experience and the issues you encountered during your stay. We apologize for the inaccurate information and limited breakfast options. Your feedback is important and will be shared with our team to make necessary improvements.Sincerely, Hotel Manager
2.0分
商务出差
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The lobby and hallways carpets was very dirty. The room was actually clean which was surprising compared to the lobby and hallways. The bathtub had been painted to cover the stains but the paint was peeling off.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you found your room clean, but we’re sorry about the condition of the common areas and the bathtub. Your comments will help us focus on areas that need improvement.Sincerely, Hotel Manager
3.0分
其他
My room was resold while i was locked out for 20mins.
Cereal was old!
Customer service was not good
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酒店回复: Dear Guest,"We’re very sorry to hear about your experience. The issues you faced with your room, breakfast, and customer service are unacceptable and do not reflect our standards. Your feedback has been shared with our team so we can address these problems immediately. We truly appreciate you bringing this to our attention and hope to have the opportunity to provide a much better experience in the future."Sincerely, Hotel Manager
2.0分
其他
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Needs work
Hotel is clean but no water pressure water not real hot either breakfast was extremely limited cereal with no milk, toast and bagels and some oatmeal packets
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酒店回复: Dear Guest,Thank you for your feedback. We are glad you found the hotel clean and apologize for the water pressure, temperature, and limited breakfast options. Your observations are valuable and will help us make improvements to ensure a more comfortable and enjoyable stay for our future guests.Sincerely, Hotel Manager
2.0分
商务出差
The bottom of the bathtub feels soft and squishy, like there’s water underneath — I almost slipped. The faucet is loose.
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酒店回复: Dear Hang,We appreciate you sharing your feedback regarding your stay. We are glad you stayed with us, though we understand that the bathtub condition and loose faucet impacted your experience and caused concern. Your comments are very important, and we will investigate these maintenance issues immediately to ensure the safety and comfort of our guests. Thank you for bringing this to our attention, and we hope to provide a much improved experience in the future.Sincerely,Hotel Manager
3.0分
家庭亲子
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The bathroom needs a serious remodel job. The place is pretty run down. Eggs and sausage would have been nice to have for breakfast instead of stale bagels. The orange juice was good though.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate your comments on the breakfast and bathroom condition. We’ll use your input to make improvements for future guests.Sincerely, Hotel Manager
2.0分
家庭亲子
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Doesnt have a hot tub anymore. Main reason we chose this property. The toilet seat was about to fall off. I went back downstairs and asked for towels and they didn't want to give them to me. We only had two in the room and the swimming pool didn't have any. I also asked for a blanket for my kids and was told that they couldn't give those out. I won't be staying at this property again and don't recommend it to anyone else
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酒店回复: Dear Guest,We’re very sorry to hear about your experience and the inconveniences you faced during your stay. Your feedback is important to us, and we’ll be addressing these issues with our team to ensure better service and comfort for our guests in the future.Sincerely, Hotel Manager
性价比很高！
床很舒服。员工很有礼貌，态度都很好。
一分钱一分货，果然如此……
The website said there was a hot tub, got there and it had been cemented in, our toilet seat was missing a screw so it kept sliding every time you sat down. Breakfast was an option of donut holes or cereal. People who are diabetic like myself couldnt really eat.
The lobby and hallways carpets was very dirty. The room was actually clean which was surprising compared to the lobby and hallways. The bathtub had been painted to cover the stains but the paint was peeling off.
My room was resold while i was locked out for 20mins.
Cereal was old!
Customer service was not good
Needs work
Hotel is clean but no water pressure water not real hot either breakfast was extremely limited cereal with no milk, toast and bagels and some oatmeal packets
The bottom of the bathtub feels soft and squishy, like there’s water underneath — I almost slipped. The faucet is loose.
The bathroom needs a serious remodel job. The place is pretty run down. Eggs and sausage would have been nice to have for breakfast instead of stale bagels. The orange juice was good though.
Doesnt have a hot tub anymore. Main reason we chose this property. The toilet seat was about to fall off. I went back downstairs and asked for towels and they didn't want to give them to me. We only had two in the room and the swimming pool didn't have any. I also asked for a blanket for my kids and was told that they couldn't give those out. I won't be staying at this property again and don't recommend it to anyone else