Bed mattress was poor, needs replacing as could feel the springs.
Service is average in the Catalina restaurant, not to 5 star standard.
All in all, the experience over the 2 days is definitely not a 5 star experience.
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酒店回复: Dear Hugh,Thank you very much for being our valued guest although I was sorry to hear that your stay did not live up to your expectations. Having said that, I was surprised to hear that you found your mattress uncomfortable and needed replacing as all of our mattresses are less than 18 months old. Apologies too if you were not impressed with our restaurant - we get many compliments and have many repeat diners so this was also quite disappointing to hear and I am sure, to experience.If you would like to discuss your stay with me in more detail then feel free to get in touch as we would love the opportunity to host you again in the future.Kind regards.Jackie Johnston, Director of Operations
5.0分
其他
Lovely hotel. Very friendly and helpfull staff.The room was perfect. 1 of the restaurants we went to had a poor selection on menu but what we got was good
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酒店回复: Greetings from the Lough Erne Resort.Thank you for this perfect 10/10 rating and for taking the time to review your recent stay with us. I am thrilled that you loved your spacious room and that our welcoming team took such good care of you. Apologies if you felt the menu in one of our restaurants lacked variety - we have three restaurants inhouse so something for everyone - but I am delighted that what you were served was good.It was a pleasure having you and I hope it is not too long before we are welcoming you back. Until then,Kind regardsJackie Johnston, Director of Operations
4.0分
其他
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Special Anniversary trip
We stayed at the Lough Erne Resort for a very special wedding anniversary and overall had a lovely time. The hotel made the occasion feel special with chocolates in the room and complimentary Prosecco and sweet treats in the restaurant. The Garden Room was a real highlight, very relaxing and a beautiful place to sit and relax. Our lake-view room was also lovely, and the staff throughout the hotel were excellent- friendly, efficient, and really five-star in their service.
On the downside, the Wi-Fi was very poor and with no 4G it was difficult to stay in touch with family. The spa was smaller and busier than expected, with limited seating and not as luxurious as other spas we’ve visited. We also noticed small details like a cracked tile in our bathroom and missing tiles around the spa, which made the hotel feel less polished. Towels and robes were also quite rough rather than fluffy as described.
Overall, we had a memorable stay and really appreciated the special touches, but a little more attention to detail would bring it up to the five-star standard.
5.0分
其他
We had a lovey overnight stay for a wedding. The hotel staff were brilliant and the surroundings are stunning.
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酒店回复: Greetings from our five star Lough Erne Resort.I am delighted to hear that you enjoyed your overnight stay with us and that our stunning surroundings and friendly and efficient team members ensured you had a memorable experience.Please come back and see us again soon.Kindest regardsJackie Johnston, Director of Operations
5.0分
情侣出游
Every last detail has been thought about, very clean and comfortable bed
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酒店回复: Dear Valued Guest,Thank you for choosing to stay at our five star Lough Erne Resort. I am so pleased that you appreciated our stunning location and the wonderful walks and nature trails that we have - with our Thai Spa, choice of restaurants and two golf courses we are the perfect destination for an unforgettable getaway.We hope to have the chance to welcome you back and in the meantime would love it if you would recommend us to your friends and family.Kind regards.Jackie Johnston, Director of Operations
很棒的酒店，我们肯定会再来的。周边环境很美。
价格如此，真是令人失望。
房间
1) 马桶座圈上有粪便。
我们入住湖景房时，马桶座圈上有粪便。无论价格如何，这都是完全不可原谅的。酒店还好，他们来整理房间时送了一瓶香槟……唯一的问题是我们不喝酒。退房时，我们告诉接待员，我们没动过那瓶香槟，他们可以收回。然后他们非常友好地询问了我们的电子邮件地址，以便将来与我们联系。
2) 太热。房间里热得让人难以忍受。房间里没有空调。羽绒被也非常厚，这加剧了我们的不适。
3) 昆虫。尽管关上了窗户，但还是有很多文件和昆虫。
早餐
我们预订时就支付了早餐费；我们入住时前台确认了这一点。入住第一天早上，我们排队吃早餐，一开始被告知我们的名字不在名单上。这大概花了五分钟。第二位工作人员过来查看了另一份名单。当第二位工作人员正在查看另一份名单时，第一位工作人员大声喊道：“很遗憾，他们没有付早餐费。”这番话让我们非常尴尬，因为我们身后排着很长的队，都听到了。第二位工作人员（又搜索了几分钟）才在另一份名单上找到了我们的名字。我们从未收到第一位工作人员的道歉。
很棒的住宿体验
很棒的住宿体验，酒店房间很棒，非常舒适，可以俯瞰高尔夫球场。庭院非常适合散步，酒吧也很棒，还有户外休闲区。我妻子很喜欢这里的水疗中心，我也很喜欢这里的高尔夫球场。
我们在厄恩湖度假村度过了非常愉快的时光，工作人员非常优秀，非常友好和乐于助人。房间很漂亮，景色优美。食物很棒，我还会再来这里。
商务旅行
酒店和环境都很棒，但我花了24英镑买的早餐，没有鸡蛋，所以我点了两个水煮蛋——我吃完早餐，20分钟后仍然没有鸡蛋的踪影……尽管我问了两次。
Bed mattress was poor, needs replacing as could feel the springs.
Service is average in the Catalina restaurant, not to 5 star standard.
All in all, the experience over the 2 days is definitely not a 5 star experience.
Lovely hotel. Very friendly and helpfull staff.The room was perfect. 1 of the restaurants we went to had a poor selection on menu but what we got was good
Special Anniversary trip
We stayed at the Lough Erne Resort for a very special wedding anniversary and overall had a lovely time. The hotel made the occasion feel special with chocolates in the room and complimentary Prosecco and sweet treats in the restaurant. The Garden Room was a real highlight, very relaxing and a beautiful place to sit and relax. Our lake-view room was also lovely, and the staff throughout the hotel were excellent- friendly, efficient, and really five-star in their service.
On the downside, the Wi-Fi was very poor and with no 4G it was difficult to stay in touch with family. The spa was smaller and busier than expected, with limited seating and not as luxurious as other spas we’ve visited. We also noticed small details like a cracked tile in our bathroom and missing tiles around the spa, which made the hotel feel less polished. Towels and robes were also quite rough rather than fluffy as described.
Overall, we had a memorable stay and really appreciated the special touches, but a little more attention to detail would bring it up to the five-star standard.
We had a lovey overnight stay for a wedding. The hotel staff were brilliant and the surroundings are stunning.
Every last detail has been thought about, very clean and comfortable bed