Beautiful hotel and wonderful staff but we found nail clippings and cereal crumbs in the bed so I think the place is not cleaned thoroughly and not checked by mgmt
Also we couldn’t get the room we reserved bc it wasn’t cleaned that day and instead got another room that only appeared clean on the surface
4.0分
其他
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The property looks good, and our room was okay but not clean. There were a pair of dirty socks and a napkin by the bed, and the areas around the TV, door handle, and glass table were dirty, as if something had been spilled and left to dry.
4.0分
商务出差
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It had a great lobby and work area to sit on your computer etc. Nice atmosphere. Would be nice to have some gratis snacks or cookies for hotel staying patrons. Otherwise a nice overall hotel.
环境挺不错的
这家酒店的员工问题很严重，尤其是客房清洁人员。抵达后，我们的沐浴露和洗发水都用完了，纸巾盒里有 3 张纸巾。我们要求更换，但从未送来，尽管我们要求每晚打扫，但只有在向经理投诉后才打扫。大堂工作人员很好，但酒店正在装修，整体服务很慢。
我们在同一次预订中预订了两个房间。他们允许在线办理一个房间的入住手续，但不允许另一个房间。两个房间位于不同的楼层。冰箱不能用，咖啡机也不能用。我报告了两次，前台的人没有道歉，只是草草地写了两次。我们被告知星巴克 6 点开门。7 点下楼，她说她还没开门。然后她无法打印收据，就消失了一段时间去拿纸。食物一送来就很好吃。那天是毕业典礼，很忙乱。而且房间也不是很干净。被子上有污渍，旧咖啡包还卡在机器里，地板上还有东西。不会再去了。
施工阻碍了酒店的安全通行。停车场经常在晚上关闭，停车很困难。管理层没有提供足够的帮助来解决问题
连续四天我都没能让他们打扫房间……所以我就退房离开了……我从来没有见过这样的事情……
优质的服务和舒适度
嗯
Beautiful hotel and wonderful staff but we found nail clippings and cereal crumbs in the bed so I think the place is not cleaned thoroughly and not checked by mgmt
Also we couldn’t get the room we reserved bc it wasn’t cleaned that day and instead got another room that only appeared clean on the surface
The property looks good, and our room was okay but not clean. There were a pair of dirty socks and a napkin by the bed, and the areas around the TV, door handle, and glass table were dirty, as if something had been spilled and left to dry.
It had a great lobby and work area to sit on your computer etc. Nice atmosphere. Would be nice to have some gratis snacks or cookies for hotel staying patrons. Otherwise a nice overall hotel.