Not good shower head broke. Bath tub won’t plug closed so I had to use a new rag as a plug. Toilet barely flushed. Tv wouldn’t switch off pc mode and air conditioning won’t even do fan mode. Kept beeping clean filter and not staying on
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酒店回复: Hi Claire,I apologize for your issues with your room last week. I wish you would have brought these things to our attention during your stay so our staff could have addressed. Our front desk is open and available 24 hours. We certainly would have upgraded you to a room that all of the items were functional. I have sent maintenance over to check all of these concerns. We hope you continue to stay here while visiting family.
2.0分
其他
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When I arrived I was given a dirty 2 bed room after booking a queen single bed. I was solo traveling for an family emergency and just needed to stop for the night white traveling to Mi, it was pee and tissue in the toile when I walked in, the sheets made me itch and I could barely sleep all night. Breakfast is a nice touch for this shag. Don’t bring in your clothes and make sure you keep your receipts! I was charged $10 extra than expected for something I didn’t even want! Would never stay here again, staff is sassy especially over the phone, terrible customer service
1.0分
商务出差
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Booked for Monday-Friday and did not stay passed Wednesday night. Wednesday morning I woke up covered in bug bites and a spider bite to my arm. I went to check out and the lady working the office was very understanding. The on-call rooms at the hospital smelled and looked better than the rooms here.
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酒店回复: Christopher,Thank you for your feedback. Although we use Orkin Pest Control to exterminate, things do happen. I see you booked one of our economy smoking rooms for your stay. I would be happy to provide one of our non smoking rooms free of charge during your next visit. Please call me directly at the hotel to arrange accommodations. My apologies.
5.0分
商务出差
Very clean rooms I had outside room very easy to carry luggage in staff really friendly
5.0分
其他
Nice stay, great value.
Great value.
Nice, comfy bed, clean bedding, no-stink room.
Did not expect to like this accommodation so much, but they surprised us!
3.0分
其他
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Under staffed and bare minimum’s
The reservation was not located upon our arrival. The employee was not knowledgeable or helpful. The room was clean, but no amenities provided. I had to leave and shop for coffee, cups, soap and shampoo. Towels were thread bare and wash cloths non existent.
2.0分
情侣出游
It isn't like it use to be
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酒店回复: Dear Robert, Thank you for sharing your thoughts. We are disappointed to hear that your recent stay did not meet the standards of previous visits. Please feel free to let us know how we could have enhanced your stay, and we look forward to welcoming you back for an improved experience.
3.0分
商务出差
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dirty, noisy and squeaky
Three words - dirty, noisy and squeaky. We booked our room as we pulled into town, then had dinner at fast food. When we got to the hotel, the receptionist had to turn on the computer to find the reservation. She put us in a second floor room even though I requested no stairs. The room was musty when we went in, but the bed looked clean enough to sleep in. I had to wash the counter before I would put my CPAP on it or my phone to charge. Only one trash basket in the room. We found out that the bed squeaked every time we turned over. The manager can't be held responsible, but there were young adults running and yelling in the halls until nearly 11pm, then little kids started running in the halls around 7:30 am. Breakfast was limited, but it would have been nice to have napkins! I guess I'm spoiled, because the other "good" hotels I've stayed in were much better.
4.0分
其他
Although the property is old, my room was updated and clean.
1.0分
商务出差
Not great
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酒店回复: Dear Jesse,Thank you for sharing your experience. In an effort to improve, we'd love to hear from you about the aspects of your stay that could have been better.
Bad room
Not good shower head broke. Bath tub won’t plug closed so I had to use a new rag as a plug. Toilet barely flushed. Tv wouldn’t switch off pc mode and air conditioning won’t even do fan mode. Kept beeping clean filter and not staying on
When I arrived I was given a dirty 2 bed room after booking a queen single bed. I was solo traveling for an family emergency and just needed to stop for the night white traveling to Mi, it was pee and tissue in the toile when I walked in, the sheets made me itch and I could barely sleep all night. Breakfast is a nice touch for this shag. Don’t bring in your clothes and make sure you keep your receipts! I was charged $10 extra than expected for something I didn’t even want! Would never stay here again, staff is sassy especially over the phone, terrible customer service
Booked for Monday-Friday and did not stay passed Wednesday night. Wednesday morning I woke up covered in bug bites and a spider bite to my arm. I went to check out and the lady working the office was very understanding. The on-call rooms at the hospital smelled and looked better than the rooms here.
Very clean rooms I had outside room very easy to carry luggage in staff really friendly
Nice stay, great value.
Great value.
Nice, comfy bed, clean bedding, no-stink room.
Did not expect to like this accommodation so much, but they surprised us!
Under staffed and bare minimum’s
The reservation was not located upon our arrival. The employee was not knowledgeable or helpful. The room was clean, but no amenities provided. I had to leave and shop for coffee, cups, soap and shampoo. Towels were thread bare and wash cloths non existent.
It isn't like it use to be
dirty, noisy and squeaky
Three words - dirty, noisy and squeaky. We booked our room as we pulled into town, then had dinner at fast food. When we got to the hotel, the receptionist had to turn on the computer to find the reservation. She put us in a second floor room even though I requested no stairs. The room was musty when we went in, but the bed looked clean enough to sleep in. I had to wash the counter before I would put my CPAP on it or my phone to charge. Only one trash basket in the room. We found out that the bed squeaked every time we turned over. The manager can't be held responsible, but there were young adults running and yelling in the halls until nearly 11pm, then little kids started running in the halls around 7:30 am. Breakfast was limited, but it would have been nice to have napkins! I guess I'm spoiled, because the other "good" hotels I've stayed in were much better.
Although the property is old, my room was updated and clean.
Not great