Check-in was friendly and efficient, and the room itself was clean and comfortable. Unfortunately, the breakfast experience was disappointing. We arrived 45 minutes before closing and found only two sausages and a small amount of scrambled eggs, barely enough for two servings. There was no milk, the waffle mix was empty, and several other items were either depleted or missing altogether.
We waited 20–30 minutes, hoping someone would replenish the food, but no staff appeared. As closing time approached, we asked the front desk associate, who had been present the entire time but appeared occupied with his phone, if breakfast would be restocked. He informed us that they do not refill items within 10 minutes of closing. At that point, he stood up, but we had already decided to leave and find a restaurant.
It was unfortunate to start the day with such limited options and a lack of attentiveness, especially given how early we arrived. I hope management considers improving the breakfast service and staff responsiveness.
4.0分
家庭亲子
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Upon check in there was no staff at the desk, had to ring bell to get someone to help with checking in. The second day the room key did not work, when I went to the front desk there was no explanation other than the staff saying "oh, I did that maybe I was not supposed to do that". It was also confusing to know if cleaning staff would come into the room or not, there were no door hangers to allow you to decide if you wanted service, had to clarify with he front desk.
4.0分
情侣出游
Staff was great and kind and helpful Only negative was the sheets didn't fit bed and drapes too big- looked tacky. End table and wall paint shabby.
3.0分
其他
TV didn’t work, phone didn’t work, alarm didn’t work. Not enough overhead lighting in the room.
Staff was nice & accommodating though.
3.0分
其他
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The basic place to stay but not much more
It was an okay place to stay but could really use better theming. The service received was also not especially friendly or welcoming. Just felt very generic and basic.
3.0分
其他
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Requested a non-smoking room and when we walked into the room, it reeked of cigarette smoke. Fortunately, I had brought my own air purifier so that helped with some room deodorizer other than that it was a great stay very comfortable, very clean and friendly.
1.0分
情侣出游
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The photos on the website are misleading. This is a rundown motel that has been refurbished very poorly. There was paint peeling off the walls, a stale odor in the room, and the towels looked to be about 30 years old and could stand up by themselves. We tried to tough it out and stayed for 1 night, asked in the a.m. if we could be refunded for the second night as we could not stay in those conditions. Front desk advised we would have to contact ******* and that we received a special rate which was untrue. Before taxes the room was supposed to be $77.77, we were charged by the motel $115.32 for a Thursday night stay.
5.0分
家庭亲子
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We arrived in town around noon and were hoping we could check-in early. The lady behind the desk was happy to help & she did!
Very clean hotel and room. We go to Pinetop every year and will return to this hotel every time moving forward.
太差了。230/233房间：
房间没打扫，床罩上有不明污渍，用过的假睫毛粘在毛巾架上，垃圾桶也没清理。卫生纸和纸巾都没补充。早餐少得可怜。橙汁简直就是黄色的水，咖啡就是棕色的水。只有一个鸡蛋。就一个！一小包盐。我要求见经理，被告知经理会“看”我的投诉记录，等她出差回来再调整收费。我可不抱希望了！0/10。
维护不善，很脏
门卡在入口瓷砖上，所以不会自动关闭。电视机前的地毯上有一块粘稠的污渍。
垃圾桶或冰桶没有衬垫。
防盗门闩部分被拉出，不可靠。
Check-in was friendly and efficient, and the room itself was clean and comfortable. Unfortunately, the breakfast experience was disappointing. We arrived 45 minutes before closing and found only two sausages and a small amount of scrambled eggs, barely enough for two servings. There was no milk, the waffle mix was empty, and several other items were either depleted or missing altogether.
We waited 20–30 minutes, hoping someone would replenish the food, but no staff appeared. As closing time approached, we asked the front desk associate, who had been present the entire time but appeared occupied with his phone, if breakfast would be restocked. He informed us that they do not refill items within 10 minutes of closing. At that point, he stood up, but we had already decided to leave and find a restaurant.
It was unfortunate to start the day with such limited options and a lack of attentiveness, especially given how early we arrived. I hope management considers improving the breakfast service and staff responsiveness.
Upon check in there was no staff at the desk, had to ring bell to get someone to help with checking in. The second day the room key did not work, when I went to the front desk there was no explanation other than the staff saying "oh, I did that maybe I was not supposed to do that". It was also confusing to know if cleaning staff would come into the room or not, there were no door hangers to allow you to decide if you wanted service, had to clarify with he front desk.
Staff was great and kind and helpful Only negative was the sheets didn't fit bed and drapes too big- looked tacky. End table and wall paint shabby.
TV didn’t work, phone didn’t work, alarm didn’t work. Not enough overhead lighting in the room.
Staff was nice & accommodating though.
The basic place to stay but not much more
It was an okay place to stay but could really use better theming. The service received was also not especially friendly or welcoming. Just felt very generic and basic.
Requested a non-smoking room and when we walked into the room, it reeked of cigarette smoke. Fortunately, I had brought my own air purifier so that helped with some room deodorizer other than that it was a great stay very comfortable, very clean and friendly.
The photos on the website are misleading. This is a rundown motel that has been refurbished very poorly. There was paint peeling off the walls, a stale odor in the room, and the towels looked to be about 30 years old and could stand up by themselves. We tried to tough it out and stayed for 1 night, asked in the a.m. if we could be refunded for the second night as we could not stay in those conditions. Front desk advised we would have to contact ******* and that we received a special rate which was untrue. Before taxes the room was supposed to be $77.77, we were charged by the motel $115.32 for a Thursday night stay.
We arrived in town around noon and were hoping we could check-in early. The lady behind the desk was happy to help & she did!
Very clean hotel and room. We go to Pinetop every year and will return to this hotel every time moving forward.