酒店回复: Hi Rutao,We deeply regret the inconvenience caused by the presence of hair on your bed. This is not reflective of our usual high cleanliness standards. Our housekeeping team will be alerted immediately to address this matter and ensure such lapses do not occur again. Your feedback is valuable, and we appreciate your patience.
1.0分
商务出差
原文
翻译提供方：Google
糟糕的服务
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酒店回复: Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
5.0分
其他
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The room was clean and the staff was really nice. I extended my stay and just wanted new towels but not to have my room cleaned and they help made sure I got clean towels
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad to hear your room was clean and that our staff took good care of you during your extended stay. We’re happy they made sure you received fresh towels just the way you preferred. We appreciate you choosing us and hope to welcome you back again soon.
2.0分
其他
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Room was dirty. TV cut in and out the entire time. Room was not cleaned between guests. Sink clogged. No soap provided. Told staff and they blew me off. Highest room rate of other other motel 6 in town
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酒店回复: Dear Guest,We regret the issues you experienced during your stay — from the cleanliness and maintenance problems to the lack of responsiveness from our staff. This is far from the level of service and care we aim to provide. Your feedback has been shared with our management and housekeeping teams for immediate correction. We truly regret the inconvenience and hope you’ll consider giving us another chance to offer you the comfortable and reliable stay you deserve.
1.0分
商务出差
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Check in is outdoor via a secure window. Drops of blood were visible outside on the sidewalk directly where you checked in. Rooms had dirty smell.
Property is fenced not to keep you secure but to keep the rif/raf out. Bad all around
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酒店回复: Dear Guest,We’re truly sorry to hear about your disappointing experience. What you described is absolutely not the impression we want any guest to have. The cleanliness and overall condition you mentioned are unacceptable, and your comments have been escalated to our management team for immediate review. We appreciate you taking the time to share these concerns so that we can address them promptly and improve the safety, cleanliness, and comfort of our property.
1.0分
家庭亲子
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There was dead bugs on the floor, cooked food left in the microwave, scratchy sheets and limited pillows, hair balls left if “clean” towels and for sure sketchy guests doing god knows what till all hours…1000% NEVER again!
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酒店回复: Dear Guest,We regret the unacceptable experience you had during your stay. The cleanliness and condition you described are far below our standards, and we completely understand your frustration. Your feedback has been shared with our housekeeping and management teams for immediate attention and corrective action. We truly regret that your stay was anything less than comfortable and appreciate you bringing these concerns to our attention.
2.0分
其他
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Well when we arrived they gave us a room that was dirty and when I when to complained the person was telling that the room was clean and what not at the end they gave us a clean.
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酒店回复: Dear Guest,Thank you for sharing your experience. We apologize for the inconvenience you faced upon arrival and appreciate your patience while the issue was resolved. We're glad the team was able to provide you with a clean room in the end, and we’ll make sure to address this with our staff to prevent similar issues in the future.
5.0分
其他
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I was impressed with updates. I liked that the accessible room was close to the office. I liked that parking was gated and you needed a room key to get in. As a disabled person traveling alone, those things were very comforting. The bathroom was a really good size for a wheelchair user.
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酒店回复: Dear Guest,Thank you for sharing your experience! We're so glad to hear that the updates and the accessible room provided you with a comfortable and convenient stay. It's great to know that the parking and room key access helped you feel secure, and we're happy the bathroom size worked well for your needs. Your feedback is truly appreciated, and we look forward to welcoming you back for another comfortable stay.
4.0分
家庭亲子
Room was clean and really close to food options, we stopped and asked for more towels and pillows that we never ended up getting but we managed
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酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear that you found the room clean and the location convenient for food options. We regret the oversight regarding the towels and pillows, and we will make sure to address this with the team to ensure better service in the future. We appreciate your understanding and hope to provide an even more seamless experience during your next visit.
跟照片比起来，酒店设施有些老旧，而且房间里也没有吹风机。
床上有头发
糟糕的服务
The room was clean and the staff was really nice. I extended my stay and just wanted new towels but not to have my room cleaned and they help made sure I got clean towels
Room was dirty. TV cut in and out the entire time. Room was not cleaned between guests. Sink clogged. No soap provided. Told staff and they blew me off. Highest room rate of other other motel 6 in town
Check in is outdoor via a secure window. Drops of blood were visible outside on the sidewalk directly where you checked in. Rooms had dirty smell.
Property is fenced not to keep you secure but to keep the rif/raf out. Bad all around
There was dead bugs on the floor, cooked food left in the microwave, scratchy sheets and limited pillows, hair balls left if “clean” towels and for sure sketchy guests doing god knows what till all hours…1000% NEVER again!
Well when we arrived they gave us a room that was dirty and when I when to complained the person was telling that the room was clean and what not at the end they gave us a clean.
I was impressed with updates. I liked that the accessible room was close to the office. I liked that parking was gated and you needed a room key to get in. As a disabled person traveling alone, those things were very comforting. The bathroom was a really good size for a wheelchair user.
Room was clean and really close to food options, we stopped and asked for more towels and pillows that we never ended up getting but we managed