The room as a whole wasn’t bad EXCEPT the bathroom. It looked like it had just been painted over filth and the AC unit had a rigged up control panel. The hotel was clean, and the staff were very nice. But the bathroom was just not it.
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酒店回复: Hi Eli,Thank you for sharing your feedback and for acknowledging our clean hotel and friendly staff—we truly appreciate that. I’m very sorry to hear about the condition of the bathroom and the AC control panel in your room. This is certainly not the experience we want for our guests.At check-in, we always inform our guests to dial zero for any and all assistance. Had we known during your stay, we would have been more than happy to immediately address the issue, switch rooms, or offer an upgrade to ensure your comfort.Please know that your comments have been shared with our housekeeping and maintenance teams so we can correct this right away.Thank you again for bringing this to our attention, and we hope to have the opportunity to offer you a much better experience on your next visit.Warm regards,
4.0分
家庭亲子
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Room was clean. Abhi was super pleasant and helpful. Property looks like it is being updated. Still a work in progress. Only spent the night as a layover. Resonable price for decent accommodations. Coffe machine was cool. Normal continental breakfast. Great location. It was close to the highway.
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酒店回复: Hi Greg,Thank you for taking the time to share your feedback and for the great 8/10 rating. We’re glad to hear that you found the room clean and enjoyed the pleasant, helpful service from Abhi—he’ll be happy to know he made a difference!We also appreciate you noticing the updates throughout our property. We’ve completed a full renovation with modern amenities, and we’re continuously improving to enhance guest comfort.It’s wonderful to know that our convenient location, reasonable rates, cool cappuccino machine, and breakfast selection added to your layover stay.Thank you again for choosing Sonesta Essential Savannah. We hope to welcome you back for a longer visit next time!Warm regards,
5.0分
家庭亲子
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Surprisingly big room. Great room service and site manager was very helpful. This was one of the place where I was Not asked any deposit fee. Breakfast was fresh and enough veg options too.
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酒店回复: Hi Rahul,Thank you so much for the wonderful 10/10 review! We’re delighted to hear that you enjoyed our spacious rooms, great service, and the helpful support from our site manager. It’s wonderful to know that our fresh breakfast and vegetarian options made your stay even better.We truly appreciate your kind words and are glad you had such a smooth, hassle-free experience with us. We look forward to welcoming you back on your next visit to Savannah!Warm regards,
4.0分
其他
The staff was super friendly and attentive. The room was clean and had all the amenities. However the bathroom needs updating.
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酒店回复: Hi Karen,Thank you so much for your kind review and for staying with us! We’re delighted to hear that you found our staff super friendly and attentive, and that your room was clean and well-equipped with all the amenities you needed.We truly appreciate your feedback regarding the bathroom. Guest comments like yours help us identify areas for improvement, and we are already working through ongoing upgrades across the property to enhance overall guest comfort.It was a pleasure having you with us, and we hope to welcome you back again soon for an even better experience!Warm regards,
5.0分
其他
The rooms were clean and hotel was well maintained. The breakfast spread was good and fresh items
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酒店回复: Dear Guest,Thank you for your wonderful review,! We're delighted to hear you enjoyed our clean rooms, well-maintained property, and fresh breakfast spread. We truly appreciate your feedback and your booking through *******. We look forward to welcoming you back again soon. With Regards Abhi Menon
5.0分
其他
Very nice stay. Very clean. Hotel and good breakfast. The staff couldn’t have been nicer
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酒店回复: Hi Kenneth,Thank you so much for the wonderful 10/10 review! We’re delighted to hear that you enjoyed a very nice stay and found everything clean and comfortable. It’s especially great to know that our breakfast and our friendly team made your visit even better.We truly appreciate your kind words and hope to welcome you back again soon!Warm regards,
4.0分
商务出差
Rooms are clean, spacious and comfortably. Staff is always pleasant!
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our clean, spacious, and comfortable rooms, and that our team made a positive impression throughout your stay.It was a pleasure hosting you, and we truly appreciate your choosing us during your trip. We hope to welcome you back again soon!Warm regards,Abhi MenonSonesta Essential Savannah Hotel-GA
3.0分
其他
Great staff. Rooms a little tired. Breakfast was minimal.
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酒店回复: Hi Scott,Thank you for sharing your feedback and for recognizing our great staff—we truly appreciate your kind words. We’re glad to know you had a pleasant stay overall.We’re also grateful for your comments regarding the room and breakfast. Our property has recently undergone a full renovation with upgraded, modern amenities, and we continue to make improvements to enhance guest comfort. Your breakfast feedback is also helpful, and we are actively working to expand and elevate our offerings.At check-in, we always inform guests to dial zero for any assistance. Had we known during your stay, we would have been more than happy to address your concerns or offer alternative options to make your visit more comfortable.Thank you again for staying with us, and we hope to welcome you back for an even better experience.Warm regards,
5.0分
其他
Room was clean and spacious and front desk was lovely
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酒店回复: Hi Lori,Thank you for the wonderful 10/10 review! We’re so glad to hear that you enjoyed our clean, spacious rooms and the warm service from our front desk team. Your kind words truly mean a lot to us.We appreciate you choosing Sonesta Essential Savannah and look forward to welcoming you back again soon!Warm regards,
总体还不错。
酒店名字该改一下了，还是老名字。
房间有点暗。
The room as a whole wasn’t bad EXCEPT the bathroom. It looked like it had just been painted over filth and the AC unit had a rigged up control panel. The hotel was clean, and the staff were very nice. But the bathroom was just not it.
Room was clean. Abhi was super pleasant and helpful. Property looks like it is being updated. Still a work in progress. Only spent the night as a layover. Resonable price for decent accommodations. Coffe machine was cool. Normal continental breakfast. Great location. It was close to the highway.
Surprisingly big room. Great room service and site manager was very helpful. This was one of the place where I was Not asked any deposit fee. Breakfast was fresh and enough veg options too.
The staff was super friendly and attentive. The room was clean and had all the amenities. However the bathroom needs updating.
The rooms were clean and hotel was well maintained. The breakfast spread was good and fresh items
Very nice stay. Very clean. Hotel and good breakfast. The staff couldn’t have been nicer
Rooms are clean, spacious and comfortably. Staff is always pleasant!
Great staff. Rooms a little tired. Breakfast was minimal.
Room was clean and spacious and front desk was lovely