酒店回复: Dear Guest,I apologize for the inconvenience you experienced with the hot water during your stay. This is not the experience we want our guests to have. Our maintenance team has been notified to ensure the issue is resolved promptly. Thank you for bringing it to our attention.Sincerely,Sandy PatelGeneral ManagerMotel 6 St. Joseph, MO
1.0分
家庭亲子
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This was the dirtiest place I have ever stayed. There was one towel in the room. Filthy floor and toilet. If it hadn't been midnight, we would have demanded a refund and left.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay. This is completely unacceptable and not reflective of our standards.We understand how upsetting it must have been to encounter such conditions, especially late at night when options are limited. Your comments regarding the condition of the room and lack of proper linens have been noted and will be addressed immediately with our housekeeping and management teams to prevent this from happening again.We truly regret the inconvenience caused and appreciate you bringing this matter to our attention.Sincerely,
1.0分
其他
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I cancelled my stay at Motel6 and asked for a refund at the property because the entire facility is in pretty bad condition. My room wasn't clean, and it had a stinky smell of cigarette smoke. The personnel tried to give me another room, but I didn't even get inside because it was full of flies and thicks, easily perceived by the window. Because of that, I started the refounding procedure through your app.
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酒店回复: Thank you for taking the time to share your concerns. We sincerely apologize for the condition of the room and the overall experience you described. This is not the standard we strive to provide to our guests.We understand your decision to cancel your stay after encountering cleanliness and odor issues, and we regret that the alternate room offered did not meet acceptable conditions. Your feedback has been documented and will be reviewed with our housekeeping and management teams to address these matters seriously.Regarding your refund request, we acknowledge that you have initiated the process through the app. We will cooperate fully with the booking platform to ensure the matter is reviewed and resolved in accordance with their policies.Thank you for bringing this to our attention.
1.0分
其他
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The sheets were on the floor, not the bed, and covered in yellow stains. No towels, no nothing in the room. When I arrived I had to wait 10 minutes waiting for someone to man the front desk.
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酒店回复: Dear Guest,I apologize for the condition of your room and the delay at the front desk. Finding sheets on the floor with stains and having no towels or amenities is unacceptable, and we are addressing this with our team immediately. Thank you for letting us know, and we appreciate the opportunity to make this right.
4.0分
商务出差
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With the remodeling construction going on it was a bit of a mess but the areas we were in were completed and were really nice and new. We didn't have anything to hang out clothes on so used the bathroom hook and shower bar. We didn't have a lot but they had to hang or lay out over our bed.
The lady who checked us in was very friendly and good.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. We appreciate your understanding during our remodeling process and are glad to hear that the updated areas you visited were clean, new, and comfortable.I apologize for the inconvenience caused by not having proper places to hang your clothes. We will make sure this is addressed so future guests have what they need.I’m also pleased to hear that our front desk associate provided friendly and helpful service — I will be sure to share your kind words with her.Thank you again for your feedback, and we hope to welcome you back once our renovations are fully complete.
这家酒店太糟糕了，电视根本看不了画面，房间里只有一个垃圾桶，在电视前面，卫生间里一个都没有。我们有四条小毛巾，但没有擦脸巾。淋浴区是步入式的，一洗澡水就溅得到处都是，包括洗手池下面，差不多半个卫生间都是水。房间里没有咖啡机，制冰机也坏了，所以没冰块。你花97美元多住一晚，理应享受到这些设施。外面一直很吵。建议大家另找一家酒店，圣约瑟夫有很多不错的汽车旅馆，价格也差不多。为了你自己好，千万别选这家。
我为家人预订了一间无烟房，但分到的房间却烟味弥漫，床单上都是烟味。床单还有被烟头烫过的痕迹，浴室瓷砖多处破损。总而言之，这是一次非常糟糕的体验。
太棒了
这家酒店急需多处维修。建筑破损严重，房间地板松软，被子上有污渍，毛巾又脏又白，上面也沾满了污渍。外面有人整夜大声喧哗。退房手续办得非常慢。唯一值得称道的是淋浴水压不错。
我喜欢这 6 家酒店的一切
没有热水
This was the dirtiest place I have ever stayed. There was one towel in the room. Filthy floor and toilet. If it hadn't been midnight, we would have demanded a refund and left.
I cancelled my stay at Motel6 and asked for a refund at the property because the entire facility is in pretty bad condition. My room wasn't clean, and it had a stinky smell of cigarette smoke. The personnel tried to give me another room, but I didn't even get inside because it was full of flies and thicks, easily perceived by the window. Because of that, I started the refounding procedure through your app.
The sheets were on the floor, not the bed, and covered in yellow stains. No towels, no nothing in the room. When I arrived I had to wait 10 minutes waiting for someone to man the front desk.
With the remodeling construction going on it was a bit of a mess but the areas we were in were completed and were really nice and new. We didn't have anything to hang out clothes on so used the bathroom hook and shower bar. We didn't have a lot but they had to hang or lay out over our bed.
The lady who checked us in was very friendly and good.