酒店回复: It is astounding how people who don't actually experience a business and it's service seem to go out of their way to attempt to damage said businesses once they are told what they don't want to hear. It is worth noting that an argument takes two people to orchestrate - If you deemed our manager argumentative, perhaps it is worth recognizing the part you and your wife played in escalating the situation. However, for anyone who reads this, allow us to shed some light on the situation: You were asked for proof of payment because, as you noted, your booking was made in 2019, SIX MONTHS PRIOR TO THE PANDEMIC - since then, bookings were cancelled/migrated/modified etc. by prospective guests and various booking agents, so there is a chance somewhere in that mess, records might not line up. In any event, your booking was honoured at its original price (which you may note is significantly lower than the one today). The reason you were asked to leave was, after attempting to explain the situation as above (which was made exponentially more difficult by the fact you and your wife incessantly shouted over our manager and each other) you were shouting so loudly in the office that half of the guests in the building actually came downstairs to see what the commotion was about. This is in addition to repeatedly slamming the office desk (for what reason, we am unsure), and failing to understand the situation above and that we do not keep records of transactions past a certain length. As for your refund, since you were adamant that you had paid, refunding you was not 'miraculous' but rather us essentially paying you £122.50 to leave. Frankly, as a private business we are not at liberty to explain/discuss these things, but since you are clearly adamant you are in the right. it seems necessary to enlighten others who may or may not take time to note your 'experience' with us.
酒店回复: Dear Guest ,Thank you for noting the key positives. As you noted that you were not the (lead booker )meaning you missed the information expected in order for our service to run smoothly. You also seem to have negated to read key signs which are there for the convenience of our guests .Further more it is only common sense to understand that rules and regulations are there for a reason !Like going into the KITCHEN ? Sorry that you were meet with a chilly backlash ,we are only glad that it was not a tray of hot tea and coffee. Thank you for your custom .
5.0分
情侣出游
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On arrival we were met by Joy who gave us a cheerful welcome and checked us in. Our room (5) was on the second floor at the rear. It was of good size and spotlessly clean. The en-suite was also of good size and shape. The bed was very comfortable. We noted that, in addition to all the usual, there was a hair dryer and a mini fridge, if required, available in the wardrobe. Location was good, opposite the Devonshire Theatre and very convenient for the "Magic Motors" Car Show that we were attending. Rather than waste time searching for on street parking, we used Trinity Multi-storey. Just five minutes walk away. We hope to attend the car show again next year and The Berkeley will be our first call for accommodation.
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酒店回复: Dear Guest, We appreciate you review and for choosing to stay with us .We hope to welcome you again in the future . The Berkeley
4.0分
独自旅行
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I stayed at this guest house as I was going to a concert at the Congress Theatre which is just around the corner, a "stone's throw away." It is also very close to the sea front. I had a lovely room on the top floor, although it was a little noisy as you could hear everything that was going on in the street below. The only downside was that I'd booked to have breakfast, but was told they weren't doing breakfast, so was refunded the balance, and when I asked for recommendations on a place to have breakfast, they kindly obliged and recommended a nice place nearby. They also provided me with extra sachets of tea and milk, as I drink a lot of tea, but not coffee, so I felt I was looked after. Will likely return next time I come to see a shiw in Eastbourne.
5.0分
情侣出游
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What a lovely stay! The room was in a traditional style and very clean. Beds were comfortable and shower was hot. Full English breakfast was delicious. Thank you Joy for a fabulous stay; we look forward to visiting again. Would highly recommend for anyone visiting the Winter Gardens, as it’s a 2 minute walk to the venue.
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酒店回复: Dear Guest , We appreciate your review and glad that you had a comfortable stay. Look forward to welcoming you again in the future .
4.0分
其他
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This was my second stay and I am sure not the last. Joy and Russell are so friendly and they make sure your stay in Eastbourne is a memorable one. The breakfast is amazing and the place is always clean
经营这家 B&B 的女士无疑是我见过的最粗鲁、最不专业的女士，我住过世界各地的数百家酒店。从她开门的那一刻起，她的态度就非常糟糕。尽管我们两年前就付了房费，而且我妻子在此期间多次打来电话询问我们的预订情况，但她对细节和事实的缺乏关注意味着她再次要求我们付款。她完全不专业，不称职。她还拒绝给我发放停车许可证——这对她来说太麻烦了。这位粗鲁、好争辩的女人奇迹般地意识到我们已经付款并退还了钱，并让我们离开。这对我来说还是第一次。我强烈建议你不要来这个地方。看了其他评论，我对整体评分感到惊讶。看看有多少评论提到了粗鲁和好争辩的员工。我敦促这家酒店的老板注意！
作为拥有许多房间的大团体的一部分入住（不是主要预订者）。房间舒适干净。抵达后必须填写多份表格，当您刚刚旅行了一段距离时，这并不是最热情或愉快的经历。两个早餐时段，这是不知道的。早上，因为要赶火车，所以下来要早一点的早餐。我的三个人已经在吃饭了，所以坐在他们旁边。等待的时候，去厨房找工作人员，却遭到了一阵寒意。最终在解释我必须离开后，才勉强提供了热早餐，但也不能喝粥。各方面沟通不畅。可笑的、严格的规则，完全没有必要。这是款待，而不是医院环境，我在这两种环境中工作！
On arrival we were met by Joy who gave us a cheerful welcome and checked us in. Our room (5) was on the second floor at the rear. It was of good size and spotlessly clean. The en-suite was also of good size and shape. The bed was very comfortable. We noted that, in addition to all the usual, there was a hair dryer and a mini fridge, if required, available in the wardrobe. Location was good, opposite the Devonshire Theatre and very convenient for the "Magic Motors" Car Show that we were attending. Rather than waste time searching for on street parking, we used Trinity Multi-storey. Just five minutes walk away. We hope to attend the car show again next year and The Berkeley will be our first call for accommodation.
I stayed at this guest house as I was going to a concert at the Congress Theatre which is just around the corner, a "stone's throw away." It is also very close to the sea front. I had a lovely room on the top floor, although it was a little noisy as you could hear everything that was going on in the street below. The only downside was that I'd booked to have breakfast, but was told they weren't doing breakfast, so was refunded the balance, and when I asked for recommendations on a place to have breakfast, they kindly obliged and recommended a nice place nearby. They also provided me with extra sachets of tea and milk, as I drink a lot of tea, but not coffee, so I felt I was looked after. Will likely return next time I come to see a shiw in Eastbourne.
What a lovely stay! The room was in a traditional style and very clean. Beds were comfortable and shower was hot. Full English breakfast was delicious. Thank you Joy for a fabulous stay; we look forward to visiting again. Would highly recommend for anyone visiting the Winter Gardens, as it’s a 2 minute walk to the venue.
This was my second stay and I am sure not the last. Joy and Russell are so friendly and they make sure your stay in Eastbourne is a memorable one. The breakfast is amazing and the place is always clean