酒店回复: Dear Harpreet,Thank you very much for your kind words and for taking the time to leave such a positive review. We’re delighted to know you enjoyed the breakfast, the lounge area, and especially the service from our team—it truly means a lot to us. We hope to welcome you back soon and create another memorable experience. Please let us know how we can make your next stay even more special.Warm regards,Pedro MontoyaAssistant Guest Experience ManagerFour Seasons Hotel Casa Medina Bogotá
酒店回复: Thank you for your wonderful feedback and for highlighting our exceptional service, staff, food, and room quality. We are delighted to hear that you had a great stay with us.We understand your concern regarding the airport shuttle prices. Our shuttle service is designed to provide a premium experience with added comfort and safety. However, we appreciate your feedback and will review our pricing to ensure it offers the best value for our guests.
酒店回复: We are very sorry to hear about your experience and deeply apologize for the distress you and your husband faced. This is certainly not the level of service we strive to provide. Please know that we take such allegations very seriously and will be conducting a thorough investigation to understand what happened and ensure it does not occur again. We would appreciate it if you could reach out to us directly so we can address your concerns more comprehensively. Your feedback is invaluable in helping us improve.
5.0分
朋友出游
原文
翻译提供方：Google
太完美了！
3.0分
情侣出游
原文
翻译提供方：Google
建筑风格独特。房间还可以，但餐厅的通风口有异味。员工服务良好。房间内部光线昏暗。
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酒店回复: Thank you for sharing your feedback. We're glad to hear you appreciated the unique architecture of our building and found our staff to be good. However, we're sorry to learn that the room's view and interior lighting did not meet your expectations. Your comments about the smelly exhaust fans and dark interiors are valuable to us, and we will address these issues to improve our guests' experience.
所有员工都很棒。Leidy 帮我办理了入住和退房手续，整个过程轻松愉快。所有员工都值得称赞，他们的工作非常出色。我的司机 Ferney 非常出色，知识渊博，态度友好。我以后还会再来 Casa Medina。
多年来，我们住过几家 FS 酒店，但这家酒店没有达到我们的预期。虽然网上显示新建筑的客房可供预订，但我们还是被安排在了殖民时期风格的建筑内。房间阴暗而陈旧，床垫凹凸不平，没有暖气（1 月份的波哥大很冷）。我们要求升级到套房，但报价比在线预订套房要高。附近区域感觉不安全。很遗憾，因为我们即将前往波哥大，价格不错，但我会选择该地区的其他酒店，而不是这家酒店。
这是一家非常不错的酒店，步行即可到达许多餐厅。露天壁炉旁的座位区非常漂亮。自助早餐也很美味。
如果您睡眠浅，可能会觉得墙壁太薄是个问题。我们晚上被楼上的人冲马桶吵醒了好几次。
酒店很漂亮，我喜欢这里的早餐和休息区。工作人员非常优秀，乐于助人。
很棒的地方。服务和员工都很棒。食物很棒，房间也很棒。我们唯一不满的是机场班车价格太高，单程40万哥伦比亚比索——相比3万哥伦比亚比索的优步，这个价格相当高。
当我进入房间时，浴室很脏。我宁愿去超市买消毒湿巾自己清洁。
非常好，位于市中心，令人放松
工作人员不太热情。最令人不安的是，当我试图上出租车去机场时，工作人员把我扣为人质，并指责我和我丈夫偷窃！！！小心！
太完美了！
建筑风格独特。房间还可以，但餐厅的通风口有异味。员工服务良好。房间内部光线昏暗。