The only dining on the property was a pool bar (Flip Flops). The service was none existent. Even when we ordered from the bar, we never got served.
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酒店回复: Thank you for sharing your experience, and I'm truly sorry to hear about the disappointing service at Flip Flops. That’s not the standard we strive for, and I understand how frustrating it must have been to place an order and not be served. Your feedback is incredibly valuable, and we’ll be addressing this with our team to ensure better service moving forward. We appreciate your honesty and hope we have the chance to provide a much better experience next time.
1.0分
情侣出游
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The carpet in my room was filthy, the blind was not closing all the way, leaving bright light in the morning, causing me to wake up super early. I mentioned both to the concierge, nobody did nothing even though they said they would take care of it.
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酒店回复: Thank you for sharing your experience with us. We're truly sorry to hear about the condition of your room and the lack of follow-through from our team. That’s not the level of service we strive to provide, and we understand how frustrating it must have been to deal with those issues—especially when you were promised a resolution.Your feedback is incredibly important, and we’re addressing this with our staff to ensure better communication and responsiveness moving forward. We hope you'll consider giving us another chance to provide the comfortable and attentive stay you deserve.
5.0分
情侣出游
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Absolutely love how clean and well kept the property is. Convenient to choices of things to do like sunset cruises and dolphin watching. Absolutely love the private beach to watch the boats go by. The property is so beautiful. Glad to have access to the very clean pool, laundry room , game room , bikes and spa. I will be booking again real soon.
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酒店回复: Thank you so much for your wonderful review! 🌟 We're thrilled to hear how much you enjoyed the cleanliness, amenities, and especially the private beach—watching the boats go by really is a peaceful treat. It’s great to know you made the most of everything from the pool and spa to the sunset cruises and dolphin watching nearby. We can’t wait to welcome you back for another relaxing and memorable stay!
5.0分
其他
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Couple getaway
Short weekend getaway for my husband’s birthday and it was fabulous. The pool are was perfect, every place that we love to eat was literally a five minute drive. Very quiet relaxing atmosphere and staff was super friendly. We plan on a trip with the kids nest time
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酒店回复: Thank you so much for sharing your experience — and happy belated birthday to your husband! 🎉 We're thrilled to hear your weekend getaway was fabulous and that you enjoyed the pool, the peaceful atmosphere, and our friendly team.It’s great to know the location worked perfectly for your favorite dining spots too. We’d be absolutely delighted to welcome you and the kids next time — sounds like a fun family trip in the making!
2.0分
朋友出游
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The pools were great. The room had only one usb port, not cleaning the room or even the garage, there were problems with the elevators - extremely slow working. NO ATM machines at all- guests do need this even at a cashless property for other things. The concierge was unfamiliar with the area. Sent us to somewhere that was not what we asked for. Only the one restaurant. Definitely won't recommend.
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酒店回复: Thank you for sharing your experience with us. While we're glad you enjoyed the pools, we're truly sorry to hear that several aspects of your stay fell short of expectations. We appreciate your feedback regarding the room amenities, elevator delays, and the absence of an ATM—these are valuable insights that help us improve. We're also sorry for the miscommunication with our concierge and any inconvenience it caused. Your comments have been shared with our team so we can address these issues and enhance the guest experience moving forward.We understand your disappointment and regret that we didn’t meet your expectations this time. Thank you again for your honest review—it helps us grow.
5.0分
家庭亲子
Quiet resort away from the busyness of PC. Restaurant on property was really good. Multiple pools and hot tubs were nice and never crowded.
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酒店回复: Thank you so much for your lovely review! We’re thrilled to hear you enjoyed the peaceful atmosphere away from the hustle of Park City. It’s great to know the on-site restaurant hit the mark and that you had the chance to relax in our pools and hot tubs without the crowds.Your kind words mean a lot to our team, and we hope to welcome you back soon for another tranquil getaway!
2.0分
情侣出游
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Access to cruise was nice. Staffing was unprofessional at check in. Television didn’t work after every rain shower. Sliding door leaked into room. Bathroom door was too close to shower and toilet. Elevator sometimes worked correctly. Room key was given but they tried to sell you a time share. The restaurant was very limited and closed very early leaving driving ten minutes to any restaurant. Restaurants in area closed early. Restaurant hours of operations not posted on door or website correctly and staffing was aware but not concerned about issue. Staffing at checkout was not concerned about our stay. Highly don’t recommend.
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酒店回复: Thank you for sharing your feedback. We're truly sorry to hear that your experience fell short of expectations. We take your concerns seriously and are actively reviewing each point you've raised—from facility maintenance to staffing and communication—so we can make meaningful improvements. Our goal is always to provide a seamless and enjoyable stay, and we're disappointed that we missed the mark during your visit.We appreciate your candid comments and hope you’ll consider giving us another chance in the future to deliver the quality of service you deserve.
5.0分
其他
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Hotel was good but could be better like having easy access to use Netflix through my phone.The tv kept freezing up,and the beach was okay nothing too special.The water just didn’t seem all that clean or good looking to be in,you better off driving to front beach road and enjoy a better beach there but overall the hotel and staff was excellent though just minor things they could improve.
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酒店回复: Thanks for the honest and thoughtful feedback! We're glad to hear our hotel and staff made a great impression Your suggestions are incredibly helpful—especially around the streaming experience and beach clarity. We’re looking into ways to make casting from devices more seamless, and we appreciate the heads-up about Front Beach Road as an alternative spot for guests craving clearer waters.It’s those small insights that help us improve every stay. We hope to welcome you back with a smoother tech setup and maybe even a better beach day next time!
4.0分
家庭亲子
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The new renovations look nice but still need some updates. Our room had a crack in the ceiling, peeling wallpaper throughout the hallways in building 2. Tv guide did not work, room door has to be slammed to close and you could hear the next room clearly while in the bathroom. Private beach needs an update also.
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酒店回复: Thank you for taking the time to share your honest feedback—we're glad you liked the look of the new renovations, and we really appreciate you highlighting areas that still need attention.We’re sorry to hear about the issues you encountered during your stay. The crack in the ceiling, hallway wallpaper, and door closure all signal updates we need to prioritize, and we’ll make sure our maintenance team is aware. We'll also look into the TV guide and soundproofing concerns to improve the experience for future guests. As for the private beach—we hear you, and it's on our radar for some refreshed touches!Your insights help us improve every day, and we hope you'll consider visiting again to see the continued progress.
5.0分
情侣出游
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Very nice resort away from the crowded beaches.It has a private beach but the water is very shallow. So it is good for families with small children where they can play in the sand and in the shallow water. For adults such beach is no fun at all.
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酒店回复: Thanks for sharing your experience! We're glad you enjoyed the peaceful setting and appreciated the private beach’s family-friendly vibe. 🏖️👶 It’s ideal for little ones to splash safely and enjoy the sand, even if it doesn’t quite suit adults looking for deeper waters or water sports.We value all feedback and understand different guests have different needs when it comes to beach time. Your insights help others know exactly what to expect, and we hope to welcome you back for another relaxing stay—maybe with some grown-up adventure added to the mix!
The only dining on the property was a pool bar (Flip Flops). The service was none existent. Even when we ordered from the bar, we never got served.
The carpet in my room was filthy, the blind was not closing all the way, leaving bright light in the morning, causing me to wake up super early. I mentioned both to the concierge, nobody did nothing even though they said they would take care of it.
Absolutely love how clean and well kept the property is. Convenient to choices of things to do like sunset cruises and dolphin watching. Absolutely love the private beach to watch the boats go by. The property is so beautiful. Glad to have access to the very clean pool, laundry room , game room , bikes and spa. I will be booking again real soon.
Couple getaway
Short weekend getaway for my husband’s birthday and it was fabulous. The pool are was perfect, every place that we love to eat was literally a five minute drive. Very quiet relaxing atmosphere and staff was super friendly. We plan on a trip with the kids nest time
The pools were great. The room had only one usb port, not cleaning the room or even the garage, there were problems with the elevators - extremely slow working. NO ATM machines at all- guests do need this even at a cashless property for other things. The concierge was unfamiliar with the area. Sent us to somewhere that was not what we asked for. Only the one restaurant. Definitely won't recommend.
Quiet resort away from the busyness of PC. Restaurant on property was really good. Multiple pools and hot tubs were nice and never crowded.
Access to cruise was nice. Staffing was unprofessional at check in. Television didn’t work after every rain shower. Sliding door leaked into room. Bathroom door was too close to shower and toilet. Elevator sometimes worked correctly. Room key was given but they tried to sell you a time share. The restaurant was very limited and closed very early leaving driving ten minutes to any restaurant. Restaurants in area closed early. Restaurant hours of operations not posted on door or website correctly and staffing was aware but not concerned about issue. Staffing at checkout was not concerned about our stay. Highly don’t recommend.
Hotel was good but could be better like having easy access to use Netflix through my phone.The tv kept freezing up,and the beach was okay nothing too special.The water just didn’t seem all that clean or good looking to be in,you better off driving to front beach road and enjoy a better beach there but overall the hotel and staff was excellent though just minor things they could improve.
The new renovations look nice but still need some updates. Our room had a crack in the ceiling, peeling wallpaper throughout the hallways in building 2. Tv guide did not work, room door has to be slammed to close and you could hear the next room clearly while in the bathroom. Private beach needs an update also.
Very nice resort away from the crowded beaches.It has a private beach but the water is very shallow. So it is good for families with small children where they can play in the sand and in the shallow water. For adults such beach is no fun at all.