酒店回复: Dear Chelsey,We are very sorry to hear about your difficult experience during such an important time. This is not the level of care or cleanliness we aim to provide. We appreciate your kind words about the overnight staff member and apologise for the room condition and attitude issues. Your feedback has been shared with management to improve service and comfort for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
酒店回复: Dear Susan,Thank you for your feedback. We apologise for the issues with the air conditioning smell and noise disturbances during your stay. It is disappointing to hear that your concerns were not addressed promptly. Your comments will be shared with our team to improve guest comfort and service. We look forward to welcoming you again soon.Sincerely, Hotel Manager
酒店回复: Dear Magalys,Thank you for your feedback. We are very sorry to hear about the unpleasant odour in both rooms and the disappointing breakfast experience. This is not the standard we aim to provide, and your concerns will be shared with our team for immediate review. We hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
家庭亲子
原文
翻译提供方：Google
我认为浴室需要升级和维修。空调噪音很大，影响睡眠。本来应该有免费早餐和停车费，结果却要额外付费。
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酒店回复: Dear Aaron,We apologise for the issues you encountered during your stay. We understand how important comfort is, and we regret that the bathroom, AC unit, and additional charges impacted your experience. Your feedback will be shared with our team to address these concerns and improve the overall experience for future guests. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
其他
原文
翻译提供方：Google
地板需要翻新，浴缸堵塞了，潮湿的气味很难闻。
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酒店回复: Dear Viviana,Thank you for your feedback. We regret the condition of the flooring, the clogged tub, and the humidity odour you experienced. These concerns have been shared with maintenance and housekeeping for immediate attention. Your comments are important to help us improve the guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
家庭亲子
原文
翻译提供方：Google
都好
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酒店回复: Dear Odaly,Thank you for your kind feedback! We're thrilled to hear everything was to your satisfaction. We look forward to welcoming you again and continuing to provide a great stay.Sincerely, Hotel Manager
4.0分
情侣出游
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The property had been recently updated, and the outside and interior spaces were attractive, bright, and clean. The particular guest room I was in had a few maintenance issues. The toilet seat was extremely loose. The AC apparently had a slow leak since the floor around the AC was very damp when walking in the area with socks on. As a result of the dampness, there was a slightly off-putting odor in the room.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We are pleased to know you liked the updated look and cleanliness of the property. We regret the maintenance concerns with the toilet and AC unit. Your comments have been shared with our team for prompt attention. We appreciate your input and look forward to improving your next stay.Sincerely, Hotel Manager
3.0分
其他
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Pool hours
Good location and safe. Close to many attractions.
Better than average breakfast. Need fruit though. Highly disappointed in pool hours! This is FLORIDA. Do not close the pool at 6 p.m.!!!! We are just getting back to the room around 7 and would like to swim!. 10 p.m. like many of the other hotels, it should be closed.
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酒店回复: Dear Guest,Thank you for your review. We are glad you enjoyed the convenient and safe location, nearby attractions, and the breakfast selection. Your comments regarding fruit options and pool hours are appreciated and will be taken into consideration as we work to enhance both convenience and guest satisfaction. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
其他
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Room 207 was Terrible. Smelly, scratched door, walls, dirty carpet. Dusty chair & table. Shower drain had nasty corrosion. Left & booked at fairfiled inn & suites @Wesley Chspel.👌
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酒店回复: Dear Edwin,Thank you for your feedback. We regret the condition of the room and the cleanliness concerns you experienced. This is not the standard we strive to provide, and your comments will be addressed with our housekeeping and maintenance teams to ensure improvements are made promptly. We hope to welcome you again soon.Sincerely, Hotel Manager
4.0分
家庭亲子
We only had one issue and that was the water temperature wasn't reliable.
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酒店回复: Dear Guest,Thank you for your feedback. We are glad you enjoyed your stay overall and appreciate you bringing the water temperature issue to our attention. Our maintenance team will look into this to ensure consistency for future guests. We look forward to welcoming you back for an even better experience.Sincerely, Hotel Manager
我预订了4天的房间，住在医院附近，我侄子在那里做心脏手术。酒店工作人员态度很差，一点帮助都没有。唯一帮忙的是一位上夜班的女士，我忘了她的名字。房间也不干净，沙发上满是污渍。房间里总是弥漫着湿地毯和霉点的味道。他们唯一给我们的东西就是喷雾剂，我们没办法留下。我们不得不自己买。我想预订另一家酒店，但因为没有钱，我没法预订，住宿体验非常糟糕。我整天都待在外面，只是为了不去酒店，然后就去睡觉了。
优点：早餐不错，位置便利
最大的缺点：空调发出霉味，我们试了三次才换到一间闻起来“正常”的房间。隔壁房间的人整晚都把音响/电视开得震天响。凌晨1点联系前台寻求帮助，但什么也没做。
我们不推荐
我们住的房间里有一股难闻的气味，我投诉了他们，他们让我换个房间。我照做了，但味道还是一样难闻，我根本睡不着。更糟糕的是，我们只付了两晚的房费。早餐很差，而且还没到早餐时间就送走了。“我不推荐那家酒店。”
我认为浴室需要升级和维修。空调噪音很大，影响睡眠。本来应该有免费早餐和停车费，结果却要额外付费。
地板需要翻新，浴缸堵塞了，潮湿的气味很难闻。
都好
The property had been recently updated, and the outside and interior spaces were attractive, bright, and clean. The particular guest room I was in had a few maintenance issues. The toilet seat was extremely loose. The AC apparently had a slow leak since the floor around the AC was very damp when walking in the area with socks on. As a result of the dampness, there was a slightly off-putting odor in the room.
Pool hours
Good location and safe. Close to many attractions.
Better than average breakfast. Need fruit though. Highly disappointed in pool hours! This is FLORIDA. Do not close the pool at 6 p.m.!!!! We are just getting back to the room around 7 and would like to swim!. 10 p.m. like many of the other hotels, it should be closed.
Room 207 was Terrible. Smelly, scratched door, walls, dirty carpet. Dusty chair & table. Shower drain had nasty corrosion. Left & booked at fairfiled inn & suites @Wesley Chspel.👌
We only had one issue and that was the water temperature wasn't reliable.