酒店回复: Dear Chelsey,We are very sorry to hear about your difficult experience during such an important time. This is not the level of care or cleanliness we aim to provide. We appreciate your kind words about the overnight staff member and apologise for the room condition and attitude issues. Your feedback has been shared with management to improve service and comfort for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
酒店回复: Dear Susan,Thank you for your feedback. We apologise for the issues with the air conditioning smell and noise disturbances during your stay. It is disappointing to hear that your concerns were not addressed promptly. Your comments will be shared with our team to improve guest comfort and service. We look forward to welcoming you again soon.Sincerely, Hotel Manager
酒店回复: Dear Magalys,Thank you for your feedback. We are very sorry to hear about the unpleasant odour in both rooms and the disappointing breakfast experience. This is not the standard we aim to provide, and your concerns will be shared with our team for immediate review. We hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
家庭亲子
原文
翻译提供方：Google
我认为浴室需要升级和维修。空调噪音很大，影响睡眠。本来应该有免费早餐和停车费，结果却要额外付费。
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酒店回复: Dear Aaron,We apologise for the issues you encountered during your stay. We understand how important comfort is, and we regret that the bathroom, AC unit, and additional charges impacted your experience. Your feedback will be shared with our team to address these concerns and improve the overall experience for future guests. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
其他
原文
翻译提供方：Google
地板需要翻新，浴缸堵塞了，潮湿的气味很难闻。
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酒店回复: Dear Viviana,Thank you for your feedback. We regret the condition of the flooring, the clogged tub, and the humidity odour you experienced. These concerns have been shared with maintenance and housekeeping for immediate attention. Your comments are important to help us improve the guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
一切都如我所愿。
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酒店回复: Dear Guest,Thank you for your wonderful feedback. We are delighted to know that everything met your expectations and that you had a satisfying stay. Our team strives to provide a seamless and comfortable experience, and we look forward to welcoming you back again soon.Sincerely, Hotel Manager
3.0分
家庭亲子
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The staff was very friendly. The hotel is conveniently located, but on avery busy road so noise all day and night. The water in the shower never got warm and i saw a live roach onthe bathroom.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad the friendly staff and convenient location added value to your stay. We have noted your comments regarding road noise, the shower temperature and seeing a roach in the bathroom. These points will be reviewed with our team as we work to enhance overall comfort. We appreciate your feedback. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
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Looks like it was recently renovated, nice comfortable room. Only thing I would suggest is better water pressure. Other than that no issues and would stay again if needed.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad to know the updated design and comfortable room made your stay pleasant. We regret the inconvenience caused by the low water pressure. Your comments have been noted and will be reviewed with our maintenance team as we continue enhancing overall guest comfort. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
其他
Room was clean but dingy. Carpet was stained and threadbare. Bathroom lighting was poor.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad to know the room cleanliness met your expectations. We have noted your comments regarding the carpet condition, overall appearance, and bathroom lighting, and our team will review these areas for improvement. We remain focused on enhancing comfort and presentation to provide a more enjoyable and well-maintained stay for every guest. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
情侣出游
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Over all the facility is excellent.
The only thing negative was the strange “musty” odor as you open The door and walk into room 209. Once in the room it isn’t too noticeable, until you leave and walk back into the room, there it is again???
Also there was no tub mat to prevent slips, and no hand rails to prevent falling.
In spite of the above I would recommend and return to this facility.
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酒店回复: Dear Guest,Thank you for your thoughtful feedback. We are glad you found the facility excellent and would choose to return. Your comments regarding the musty odour, tub mat, and safety rails have been noted and shared with our housekeeping and maintenance teams to ensure improved comfort and safety for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
我预订了4天的房间，住在医院附近，我侄子在那里做心脏手术。酒店工作人员态度很差，一点帮助都没有。唯一帮忙的是一位上夜班的女士，我忘了她的名字。房间也不干净，沙发上满是污渍。房间里总是弥漫着湿地毯和霉点的味道。他们唯一给我们的东西就是喷雾剂，我们没办法留下。我们不得不自己买。我想预订另一家酒店，但因为没有钱，我没法预订，住宿体验非常糟糕。我整天都待在外面，只是为了不去酒店，然后就去睡觉了。
优点：早餐不错，位置便利
最大的缺点：空调发出霉味，我们试了三次才换到一间闻起来“正常”的房间。隔壁房间的人整晚都把音响/电视开得震天响。凌晨1点联系前台寻求帮助，但什么也没做。
我们不推荐
我们住的房间里有一股难闻的气味，我投诉了他们，他们让我换个房间。我照做了，但味道还是一样难闻，我根本睡不着。更糟糕的是，我们只付了两晚的房费。早餐很差，而且还没到早餐时间就送走了。“我不推荐那家酒店。”
我认为浴室需要升级和维修。空调噪音很大，影响睡眠。本来应该有免费早餐和停车费，结果却要额外付费。
地板需要翻新，浴缸堵塞了，潮湿的气味很难闻。
一切都如我所愿。
The staff was very friendly. The hotel is conveniently located, but on avery busy road so noise all day and night. The water in the shower never got warm and i saw a live roach onthe bathroom.
Looks like it was recently renovated, nice comfortable room. Only thing I would suggest is better water pressure. Other than that no issues and would stay again if needed.
Room was clean but dingy. Carpet was stained and threadbare. Bathroom lighting was poor.
Over all the facility is excellent.
The only thing negative was the strange “musty” odor as you open The door and walk into room 209. Once in the room it isn’t too noticeable, until you leave and walk back into the room, there it is again???
Also there was no tub mat to prevent slips, and no hand rails to prevent falling.
In spite of the above I would recommend and return to this facility.