Best of the Best excellent service and great Happy Hour. My favorite is the Scallops so delicious the mussels are excellent . Service is excellent. One of our favorites before bingo. Thank you to the saint for such excellent service, food and attention to detail.
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酒店回复: Thank you for attending our fabulous happy hour! Almost three hours of tapas and drinks can't be beat. We look forward to see you again!
4.0分
情侣出游
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This hotel is in an excellent location, right off Duval Street in Key West. We could walk everywhere we wanted to go, although they offered use of their bicycles. Our room was cute and the bed was very comfortable. Our room opened to the pool area and was a bit awkard as we had to manage the shutters for privacy. Breakfast was yummy! My main complaint about the property was that the pool area and loungers were dirty. Also, housekeeping left our used glasses and pool towels in the room instead of providing clean ones. The lovely outdoor dining area featured a canopy of fake foliage. Overall we enjoyed our stay.
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酒店回复: Thank you for staying with us and for your thoughtful feedback. We're happy to hear you enjoyed our location, your room, and breakfast. We apologize for the inconvenience with housekeeping and the pool area. Your comments have been shared with our team, and we’re working to improve. We appreciate your kind words and hope to welcome you back soon.
4.0分
情侣出游
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The prime location of this hotel with a side gate that pops you out on Duval Street is perfectly within walking distance from all the downtown action. This property had an eclectic vibe with blue mood lighting and a pool in the middle of the property that provided the relaxation we were looking for in Key West. Nothing fancy or over the top, and it was great having the option of using the hotel bikes to enjoy the gorgeous island.
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酒店回复: Thank you for sharing your experience with us. We're glad you were able to enjoy the bikes to discover hidden treasures around the island. We look forward to welcoming you back!
我们被美食之旅带到了那里，很喜欢他们的代基里酒。我们决定自己去那里……花了 25 分钟（这个地方没什么人）我终于开口让他们来找我们……告诉他们我们想要什么……又花了半个小时我丈夫和女儿才看到他们把蛋清放进去……当被问到为什么时……他们变得很粗鲁……我们走了出去……再也不回去了
我写这封信是为了表达我最近入住您的精品酒店期间发现的诸多缺点的极度不满。首先，床的状况令人震惊。尽管广告上说是豪华记忆泡沫床垫，但它简直就是耻辱。下垂和缺乏支撑使睡眠体验极度不舒服，不配任何一家信誉良好的酒店。同样令人沮丧的是游泳池的状况。称其为游泳池已经很宽容了；它更像是一个被忽视的死水塘。没有水，加上锋利的边缘和剥落的油漆，对客人构成了严重的安全隐患。将其归为“天灾”的无力借口是一种侮辱，并不能免除您对基本维护和保养的责任。此外，这种低于标准的住宿条件收取的高昂价格简直就是赤裸裸的敲诈。我觉得您的酒店竟然厚颜**地要求高价，却提供极其不充分的客人体验，这真是太离谱了。鉴于这些令人震惊的缺点，我再也不打算回到你们的酒店了。我真诚地希望你们认真对待这一严厉的批评，并立即采取措施纠正困扰你们酒店的无数问题。如果不这样做，无疑会导致声誉进一步受损，并继续失去客户。
我们住过的最差的酒店……我们花了 400,000 多 Bonvoy 积分住一间房（#220）1）开门时门会撞到床。2）床是儿童床 3）房间有异味 4）窗户打不开 5）淋浴和浴缸距离床 2 英尺 6）我们来这里是为了看超级碗，但他们不允许在比赛中使用 dmsound 7）前台工作人员非常粗鲁和傲慢然后我们入住了南海滩 W 酒店，情况完全相反……服务很好，房间很棒，他们的态度也非常好，感谢我们在那里。这家酒店永远不应该与 Bonvoy 有任何联系，因为它没有达到 Bonvoy 的标准……甚至差得很远。我们多年来一直是大使会员，非常忠诚，但这次很糟糕…… Spyro Kemble
我们在圣人酒店的住宿体验非常好。我们以前住过这里并且还会再次住在这里。我在之前的访问中很喜欢他们的尼文摩根薰衣草和薄荷洗发水和沐浴露，并买了一些在家使用。虽然淋浴间的瓶分配器是相同的尼文摩根薰衣草和薄荷，但里面的产品有不同的气味/颜色，而且看起来很薄。乳液和护发素是一样的。登记入住时的行李员/服务员非常友好，还记得我上次入住的情况。池畔房间非常舒适，房间里的除湿机在基韦斯特一年中的这个时候是一个优点。这家酒店的位置很棒。他们确实有一个池畔服务员，但他对整个泳池区域不是很关注，在我真正引起他的注意之前，他出现了好几次。他会走到泳池的一侧，不理会其他人（不只是我，其他人也试图引起他的注意。我只经历过一次，但其他人说前一天也发生过同样的事情）这是唯一的关于我的访问，我可以说一些负面的话。
经理们太可怕了。没有任何帮助。他们基本上偷了我的东西，而我对此无能为力。非常不幸，我永远不会住在任何 autogtaph 酒店，因为我收到的服务很令人反感。他们不会听发生的事情，我只是非常失望。也许生意太糟糕了，他们不得不采取偷窃的手段。
我们的房间位于二楼（没有电梯），非常靠近屋顶休息室。本周《大声音乐》的播放量从 8 点增加到 11 点。此外，后安全门一直被堵住——我们关了好几次——但随后它又会被打开。代客泊车的费用也很高。不完全符合我们对高端酒店的期望。
一个晚上都没睡好。噪音持续了整个晚上直到第二天早上
Best of the Best excellent service and great Happy Hour. My favorite is the Scallops so delicious the mussels are excellent . Service is excellent. One of our favorites before bingo. Thank you to the saint for such excellent service, food and attention to detail.
This hotel is in an excellent location, right off Duval Street in Key West. We could walk everywhere we wanted to go, although they offered use of their bicycles. Our room was cute and the bed was very comfortable. Our room opened to the pool area and was a bit awkard as we had to manage the shutters for privacy. Breakfast was yummy! My main complaint about the property was that the pool area and loungers were dirty. Also, housekeeping left our used glasses and pool towels in the room instead of providing clean ones. The lovely outdoor dining area featured a canopy of fake foliage. Overall we enjoyed our stay.
The prime location of this hotel with a side gate that pops you out on Duval Street is perfectly within walking distance from all the downtown action. This property had an eclectic vibe with blue mood lighting and a pool in the middle of the property that provided the relaxation we were looking for in Key West. Nothing fancy or over the top, and it was great having the option of using the hotel bikes to enjoy the gorgeous island.