酒店回复: Dear Guest, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found our rooms and bathrooms clean and well maintained.We appreciate your comments regarding our location and accessibility from the airport. While the hotel is within walking distance, we understand that this may not be ideal for guests traveling with heavier luggage. Although we do not offer a shuttle service, our reception team is always happy to assist with arranging taxi transportation when needed.Your feedback is truly valued, and we hope to have the opportunity to welcome you back again in the future.Kind regards,HelenaReservations Agent Mercure Tallinn
酒店回复: Dear guest, Thank you for your feedback and for sharing your experience with us! We're happy to hear that you found the public area to be pleasant and the location convenient for catching an early flight. We do apologize for the issues you encountered during your stay, such as the pillar facing the bed and the shower space. We truly appreciate your observations as they help us continue improving. Regarding the water bottle, we understand that offering one bottle for two nights might not be sufficient, and we will review this policy to provide better service in the future.As for the pricing, we always aim to offer competitive rates, and your suggestion about the breakfast cost is valuable. We will certainly pass this along to our team for consideration.We hope you had a comfortable stay overall, and we look forward to welcoming you again in the future! If there's anything else we can assist with, please don’t hesitate to reach out. Sincerely, AlisaReservations Agent Mercure Tallinn
3.0分
湖景标准双人床房
商务出差
原文
翻译由AI提供
床很舒服，但服务可以更好。
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酒店回复: 尊敬的宾客：
感谢您的反馈。我们很高兴听到您觉得床很舒服，并感谢您对我们服务的评价。我们将努力改进，确保您下次拥有更美好的体验。
此致，
Carol
预订代理
塔林美居酒店
酒店回复: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the payment and check-out timing, as well as the issue with the hair dryer.We understand how important these details are to ensure a comfortable stay, and we regret that we fell short of your expectations. Please be assured that we take your comments seriously and will review our policies and staff training to improve our guest service.We appreciate your understanding and hope to have the opportunity to welcome you back in the future to provide a better experience.Sincerely, Carol Reservations Agent Mercure Tallinn
距离机场比较近，是可以走路到的距离，但是如果箱子多，就不太合适，打车又太近了，酒店没有shuttle bus, 虽然房间小但是总体比较干净厕所也比较干净
房间非常干净。提供一瓶免费矿泉水。淋浴设施很好用。从机场步行大约7分钟，不需要打车。去老城区可以坐巴士，巴士站步行3分钟就到。早餐种类丰富，味道也很不错。
公区环境还不错，和国内的美居设计风格略有不同，离机场走路差不多十分钟，很适合赶早班机的入住，且入住即送一瓶水，但是住两晚也只有这一瓶。。美中不足的就是对着床有根大柱子，走路略有不便，卫生间淋浴区是个半开敞的，用的一小面玻璃外加浴帘，显得淋浴空间略小。还有就是这间房不含早餐的价格单晚近五百，单独加一份早餐又显得略贵，建议携程早日把价格打下来！
不对，记错了，这房间是500+一晚，本来以为塔林应该会便宜点，但实际价格也略高了一点。
床很舒服，但服务可以更好。
一切都很棒。离机场近很方便！提前一个半小时入住加收了30欧。干净，舒适！
酒店规则有问题：因乘下午航班飞机，希望付款延迟几小时再退房，前台说延迟退房需多付一晚房费，没有几小时付费的规矩。我们只好退房将行李寄存在酒店。下午回酒店取行李时，遇到下雨被淋湿，需电吹风吹干头发和衣裳，前台就是不肯借。非常非常不满意！
希望酒店改进服务。
标准间的浴室急需翻新。淋浴间采用老式的渐变瓷砖，如果您是普通身材的人，浴帘会离您太近。如果酒店需要提供地板刮水器，那就说明肯定有问题了。
房间总体来说干净舒适。酒店内有免费停车场是一个加分项，因为它离老城区中心很远。提前规划好驾驶和停车路线，您可能会省下在其他酒店过夜停车的费用。
对面有一个大型购物中心，非常方便。
基本上听不到飞机的噪音，可能是因为这个机场不是很繁忙，尤其是在晚上。
然而，我运气不太好，窗户正对着一个楼层，下了一整夜的雨，非常吵。
离机场步行仅3分钟，附近还有购物中心，酒店门口就是去市区的巴士站，地理位置非常方便。
很棒又方便的酒店！
坐了很久的巴士后，从汽车站步行过来很方便。
早上只需5分钟就能到机场！
酒店里的餐厅非常美味，酒店旁边就有一个购物中心！里面有我最喜欢、超赞的LIDO餐厅！世界上最美味的食物，价格也非常实惠。
酒店离机场很近，步行即可到达。前台24小时开放，这对我们来说很重要，因为我们的航班在午夜之后才到，而且还晚点了。
我们很喜欢这家酒店。房间不是很大，大部分空间都被床占据了。床很舒服。房间里很暖和（外面当时是零度）。有水壶和一瓶水。总的来说，对于那些深夜抵达、想好好休息的人来说，这里非常理想。
我们没有订早餐。早上我们又步行去了火车站，然后去了纳尔瓦。
唯一的缺点是淋浴间非常小。但对于只住一晚来说，这并不是很重要，我们还是能洗澡的。