酒店回复: Hello Roshanie, Thank you so much for choosing Zoetry Marigot Bay! We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future. Once again, our sincere apologies. Best Regards,
酒店回复: Hello Kimberly,Thank you so much for choosing Zoetry Marigot Bay! We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,
1.0分
情侣出游
原文
翻译提供方：Google
在Zoëtry，我们多次在房间里发现蟑螂。家具破损严重，而且一整天都没有热水。
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酒店回复: Hello Darnelle, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,
5.0分
其他
原文
翻译提供方：Google
员工素质
非常热情、温暖、令人愉快的员工
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酒店回复: Dear Alexandre, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the customer service provided at the property. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,
4.0分
情侣出游
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Zoetry St. Lucia is exactly what we expected. We traveled to celebrate my wife’s birthday and we wanted an all-inclusive, quiet, peaceful resort. Zoetry was very quiet and our room upgrade was very nice. We enjoyed the plunge pool. The staff was great! Very helpful and smiled everyday. Our two butlers Rochel and Gimel were fantastic. They always fulfilled our request with a great big smile. Ms. Allison at the swim up pool was great with our drinks and food orders. We did take advantage of our 40% off discount at the spa and it was very nice and relaxing. We only have a few recommendations. The AC system in our penthouse was not very good at all. We would be warm at night and while we got dressed after a shower. Overall, service was great, but the staff can do a better job of assisting guests using the infinity pool. On many occasions, I would have to leave the pool area and go upstairs to the swim up bar to place a food or drink order. Lastly, the food options were great overall, but could step up just a notch. We would recommend Zoetry to anyone trying to get away from the hustle and bustle and relax.
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酒店回复: Dear Giovanni, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food and your overall experience at the property. Your recommendations have been duly noted.We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you back home soon! Kind Regards,
5.0分
朋友出游
Staff 10/10 best service so far.
Rooms are very clean.
Resort is very accommodating.
Pools and spa 8/10.
Restaurants 8.5/10
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酒店回复: Dear Nalini, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and your overall experience at the property. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you back home soon! Kind Regards,
5.0分
朋友出游
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The property had everything I could need and want! This is the first time I’ve been on vacation and haven’t wanted to leave the resort. The staff were amazing and had outstanding service. Everything was cleaned constantly, our needs were met before we could even voice them and I felt extremely safe. I recommend this resort to anyone looking to relax and take a break from the hustle and bustle of life.
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酒店回复: Dear Jordyn, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and your overall experience at the property. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you back home soon! Kind Regards,
5.0分
家庭亲子
Excellent customer service. They provided all our additional requests without any denials. Employees are very helpful and friendly.
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酒店回复: Dear Ramanan, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and the customer service experience at the property. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you back home soon! Kind Regards,
这绝对是我们经历过的最糟糕的假期。它彻底毁掉了我们原本应该特别的周年纪念之旅。我已经联系酒店一个多月了。他们确认了我们提出的所有要求，装作很在意，但显然他们没有。房间简直令人作呕。墙上有油腻的手印，地板上也有污渍。我们故意留下灰尘和包装纸，就是想看看客房服务人员会不会打扫。你猜怎么着？他们没有。他们只是整理了一下床。这根本就不是打扫，而是懒惰。我妻子怀孕了，我们有饮食限制，我提前跟酒店说清楚了。酒店让我不用担心，他们会满足我们的任何需求。这又是一派胡言。我们只是想安全饮食，却被他们要求太多了。我们实在受不了了，就提前结束了行程。你不会为了几个月的假期而沮丧地提前离开。酒店员工冷漠又粗心。我们遇到的最糟糕的人之一是克莱尔，她极其粗鲁，不专业。我们点了点简单的菜，她却把事情搞得一团糟。我们等了好几个小时才吃到饭，结果却吃到淡而无味、冷冰冰的、一文不值的食物。他们的餐厅简直就是个笑话，几乎没有什么菜品可供选择。网上的照片完全是谎言，这家餐厅和宣传的完全不一样。简直就是个骗局。我觉得自己预订这家餐厅浪费了钱，真是个**。我不会推荐这家餐厅给任何人。省得后悔。
我一点都不喜欢这家酒店。餐厅的选择非常有限——只有3家餐厅，其中只有1家还不错。那家叫“飓风洞”的餐厅臭气熏天，真的臭得要命（空气糟糕透顶——闻起来像下水道）。酒店的房间很旧，没有翻新——浴室也不干净——你整晚都能听到浴室窗户上传来的鸟叫声，而且窗户是木制的，根本关不上。太糟糕了。
遗憾的是，我在入住期间遇到了一些问题。许多员工态度冷淡，没有展现出我预期的专业素养。虽然我欣赏几位彬彬有礼的团队成员的努力，但他们的积极影响却被其他员工的不当行为所掩盖。
此外，我发现海滩区域低于预期；它没有达到海滩目的地的典型标准，导致包括我在内的许多客人都没有使用这项设施。
此外，我的房间在我抵达前没有得到妥善清洁。我发现床单上有污渍，而且我的私人泳池显然已经有一段时间没有维护了。
在Zoëtry，我们多次在房间里发现蟑螂。家具破损严重，而且一整天都没有热水。
员工素质
非常热情、温暖、令人愉快的员工
Zoetry St. Lucia is exactly what we expected. We traveled to celebrate my wife’s birthday and we wanted an all-inclusive, quiet, peaceful resort. Zoetry was very quiet and our room upgrade was very nice. We enjoyed the plunge pool. The staff was great! Very helpful and smiled everyday. Our two butlers Rochel and Gimel were fantastic. They always fulfilled our request with a great big smile. Ms. Allison at the swim up pool was great with our drinks and food orders. We did take advantage of our 40% off discount at the spa and it was very nice and relaxing. We only have a few recommendations. The AC system in our penthouse was not very good at all. We would be warm at night and while we got dressed after a shower. Overall, service was great, but the staff can do a better job of assisting guests using the infinity pool. On many occasions, I would have to leave the pool area and go upstairs to the swim up bar to place a food or drink order. Lastly, the food options were great overall, but could step up just a notch. We would recommend Zoetry to anyone trying to get away from the hustle and bustle and relax.
Staff 10/10 best service so far.
Rooms are very clean.
Resort is very accommodating.
Pools and spa 8/10.
Restaurants 8.5/10
The property had everything I could need and want! This is the first time I’ve been on vacation and haven’t wanted to leave the resort. The staff were amazing and had outstanding service. Everything was cleaned constantly, our needs were met before we could even voice them and I felt extremely safe. I recommend this resort to anyone looking to relax and take a break from the hustle and bustle of life.
Excellent customer service. They provided all our additional requests without any denials. Employees are very helpful and friendly.
全包式服务棒极了，景色美得令人窒息。我很快就会再来，再来一次情侣度假。