This was one of the best experiences we've ever had. The hotel is spectacular, as is the shuttle service and the hotel staff. The only thing I didn't like is that when you purchase the stay package, they don't tell you about the room and service fees, and then they charge you at the end of your stay, which are unavoidable. But the stay was truly spectacular!!!
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酒店回复: Dear Jaime,You are very kind thank you for the amazing review.Sandra Grisham-Clothier
5.0分
其他
What an unbelievable place, stay, and experience. The people at Scrub were wonderful, courteous, and unbelievably friendly. Cannot recommend it more!
3.0分
家庭亲子
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Property was decent for the price but they need to work on staff and educate the understanding that most people travel miles to be there. We found it very sad to see the lack of hospitality and attention. Every bill adds 20% which isn't an issue but most servers take it as a standard. Please work on employee moral.
4.0分
情侣出游
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Service was outstanding, marina is lovely, food was very good, room was comfortable. North Beach is small but lovely, with exception that the water was very shallow and not swimable, needed water shoes to protect feet in water.
***NOTE: even though ******* advertised that they are transparent about property fees and charged roughly 30% for taxes and fees, Scrub island also charged daily resort/ room amenity fees of nearly $100/ day in addition at check out. ******* could not explain their tax&fee charge or itemize it, and were apparently unaware of the resort fees.
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酒店回复: Dear Peggy,Thank you for taking the time to share your recent experience with us. We're so pleased to know that you enjoyed our resort and amenities. Our team works hard to ensure guests feel well cared for, and it’s rewarding to hear that came through.We understand your concerns regarding the beach conditions and appreciate your comments. We also want to clarify that all room-related charges, including daily resort fees, are listed in detail when booking directly through our website. Unfortunately, third-party platforms may not always provide full breakdowns, which can sometimes cause confusion at checkout.We value your feedback and hope to have the opportunity to welcome you again for an even smoother and more relaxing visit.Warm regards,Alex K.
4.0分
家庭亲子
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The property was great. The only concern we had was dinner at Cardamon (the nicest restaurant) the hostess and server were not friendly and seemed put out by our presence. The person working the Hut for use of kyaks not very helpful on where to go for snorkeling. Staff at the pool bar and concierge and check-in were great!
5.0分
情侣出游
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Scrub Island is a beautiful location with several dining options and a several nice swimming pools viewing the ocean. Our stay was very nice, and the staff was very accommodating. We will be going back again!
3.0分
家庭亲子
Staff were very nice but some issues with the room (tv, shower) and the food is just okay
5.0分
家庭亲子
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Beautiful scenery, small island that is walkable for exercise with a view, great restaurant, staff quite not particularly outgoing. Fun to watch the marina traffic and north beach was the bomb. Andy
5.0分
家庭亲子
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The staff was very attentive and kind. I stumbled across this because we needed one night in the area and can’t believe what we found! We were sad that we were only there one night. Definitely on the list to return. Private, beautiful, amazing service, lots to do and explore just on the island.
Water trampoline, waterslide and the beach were big hits with my children. Enjoyed snorkeling and had the beach to ourselves. Our villa even had private beach access that we overlooked from our plunge pool.
Full washer and dryer always makes this mom of 3 so happy.
Book this place- you won’t regret it.
5.0分
其他
Very nice location with excellent resort!
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酒店回复: Dear Stephen,Thank you for your kind words! We’re thrilled you enjoyed our location and resort. We look forward to welcoming you back on your next visit.Sincerely,Alex K.
This was one of the best experiences we've ever had. The hotel is spectacular, as is the shuttle service and the hotel staff. The only thing I didn't like is that when you purchase the stay package, they don't tell you about the room and service fees, and then they charge you at the end of your stay, which are unavoidable. But the stay was truly spectacular!!!
What an unbelievable place, stay, and experience. The people at Scrub were wonderful, courteous, and unbelievably friendly. Cannot recommend it more!
Property was decent for the price but they need to work on staff and educate the understanding that most people travel miles to be there. We found it very sad to see the lack of hospitality and attention. Every bill adds 20% which isn't an issue but most servers take it as a standard. Please work on employee moral.
Service was outstanding, marina is lovely, food was very good, room was comfortable. North Beach is small but lovely, with exception that the water was very shallow and not swimable, needed water shoes to protect feet in water.
***NOTE: even though ******* advertised that they are transparent about property fees and charged roughly 30% for taxes and fees, Scrub island also charged daily resort/ room amenity fees of nearly $100/ day in addition at check out. ******* could not explain their tax&fee charge or itemize it, and were apparently unaware of the resort fees.
The property was great. The only concern we had was dinner at Cardamon (the nicest restaurant) the hostess and server were not friendly and seemed put out by our presence. The person working the Hut for use of kyaks not very helpful on where to go for snorkeling. Staff at the pool bar and concierge and check-in were great!
Scrub Island is a beautiful location with several dining options and a several nice swimming pools viewing the ocean. Our stay was very nice, and the staff was very accommodating. We will be going back again!
Staff were very nice but some issues with the room (tv, shower) and the food is just okay
Beautiful scenery, small island that is walkable for exercise with a view, great restaurant, staff quite not particularly outgoing. Fun to watch the marina traffic and north beach was the bomb. Andy
The staff was very attentive and kind. I stumbled across this because we needed one night in the area and can’t believe what we found! We were sad that we were only there one night. Definitely on the list to return. Private, beautiful, amazing service, lots to do and explore just on the island.
Water trampoline, waterslide and the beach were big hits with my children. Enjoyed snorkeling and had the beach to ourselves. Our villa even had private beach access that we overlooked from our plunge pool.
Full washer and dryer always makes this mom of 3 so happy.
Book this place- you won’t regret it.
Very nice location with excellent resort!