酒店回复: Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. Our rooms are designed with a compact, minimalist style that reflects the Moxy brand, but we understand this may not suit everyone's preferences.We sincerely apologize for the delays in addressing room issues and the lack of attention to housekeeping during your stay. This is not the standard of service we strive to provide. Your comments will be shared with our team to ensure we improve our response times and overall guest experience. Thank you for bringing this to our attention.
Rooms are small but efficient; staff are friendly and helpful; lots of shops and dining nearby; it’s a little loud from bar/ restaurant downstairs. We are on 8th floor and can still hear the band. Overall good downtown location.
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酒店回复: Thank you for the detailed feedback. We're glad you appreciated the efficient room design, our friendly and helpful staff, and the convenience of our downtown location near shops and dining.We sincerely apologize for the noise disturbance from the bar/restaurant reaching your eighth-floor room. That certainly impacts the quality of your rest, and we are actively investigating sound mitigation measures to minimize the transmission of the venue's "buzz" to the upper floors. We value your understanding and are committed to improving our guests' experience.
4.0分
商务出差
Property is conveniently located on Whiskey Row. Rooms are small but serviceable. Breakfast options (not included in room rate) were minimal and disappointing.
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酒店回复: We're glad to hear you enjoyed our convenient spot on Whiskey Row and found the room serviceable for your needs. We recognize our rooms embrace a smaller, efficient design, and appreciate you noting that.We sincerely apologize that our breakfast offerings were minimal and disappointing. We understand that having quality dining options, especially to start the day, is important. Your feedback is valuable, and we will certainly review our current selection and presentation to ensure it meets the expectations of our guests. Thank you for letting us know.
5.0分
其他
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Amazing hotel
Amazing hotel, the vibe is brilliant. Staff were super friendly and helpful. Reception and lounge area were amazing and rooms were clean and comfortable. Would definitely recommend. If you like heavy music, this is the place to visit (Lorna Shore playing in the lounge)
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酒店回复: Brilliant! We're thrilled you loved the vibe and found our staff super friendly and helpful. It sounds like you enjoyed the whole Moxy experience, from the amazing lounge to the clean and comfortable rooms. We love bringing that high-energy music to the lounge. Come back and rock with us anytime. 🤘
5.0分
家庭亲子
Very clean hotel in a very convenient area. Zombie taco downstairs was really good.. nice bar on 1st floor.
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酒店回复: Thank you for the great feedback. We’re glad you enjoyed the cleanliness, convenient location, and had a good time with Zombie Taco and the bar.
5.0分
商务出差
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Super Clean, Amazing and Friendly Staff, SO CUTE!
Erika was so nice and so accommodating. I would stay here again because of her hospitality. She's awesome. The rooms were SO CLEAN. Normally, I hate seeing certain things that are dirty or the towels smelling like mildew. Their housekeeping is ON POINT. Everything was nicely put in certain places. Also, Moxy hotels normally don't have mini fridges, but I ENDED UP WITH ONE in my room and was so excited about it because I have a dietary needs. SO AWESOME. Thank you!
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酒店回复: This is fantastic feedback! We're thrilled that Erika made such a wonderful impression with her hospitality we think she's awesome, too! We’ll be sure to recognize her for going above and beyond.It’s great to hear our housekeeping is on point and that the rooms were SO clean, which is something we take great pride in. And what a win that you ended up with a mini fridge to help with your dietary needs! We can't wait to welcome you back for another great stay. ✨
酒店设施维护得很好，干净整洁，晚上还有餐饮服务。离我在路易斯维尔市中心的办公室很近，出行非常方便。
不是我喜欢的类型，而且收费过高
房间很小，从床上就能碰到淋浴，只有一道帘子隔开。水槽实际上在床脚，跟我想象的不一样，我猜是针对不同的客户，我拿到了一张 327.21 的收据，我的卡被扣了 380.00
首先，房间非常小，只有 185 平方英尺。对于两个人和行李多住几晚来说，不太合适。
其次，停车场距离这里 2 个街区。深夜和清晨，停车场非常不舒服。而且每天住宿需额外支付 32 美元。
房间相对于价格来说太小了。房间里的任何问题都要三天才能修好。我住了五天，却一次都没整理过床。
这家酒店毫无可取之处。房间很小，设施简陋，床单脏兮兮，就像一张纸板床垫。据说有代客泊车服务，但我整个入住期间都没看到。我们是自己停车的，车库不与酒店相连，实际上在街上两个街区之外。入住/退房手续就在酒吧办理，但那里没有人值班。酒吧里有人，但他们既不理睬我们，也不主动主动提出让我们进去，毕竟我们可能和其他人在一起。
Rooms are small but efficient; staff are friendly and helpful; lots of shops and dining nearby; it’s a little loud from bar/ restaurant downstairs. We are on 8th floor and can still hear the band. Overall good downtown location.
Property is conveniently located on Whiskey Row. Rooms are small but serviceable. Breakfast options (not included in room rate) were minimal and disappointing.
Amazing hotel
Amazing hotel, the vibe is brilliant. Staff were super friendly and helpful. Reception and lounge area were amazing and rooms were clean and comfortable. Would definitely recommend. If you like heavy music, this is the place to visit (Lorna Shore playing in the lounge)
Very clean hotel in a very convenient area. Zombie taco downstairs was really good.. nice bar on 1st floor.
Super Clean, Amazing and Friendly Staff, SO CUTE!
Erika was so nice and so accommodating. I would stay here again because of her hospitality. She's awesome. The rooms were SO CLEAN. Normally, I hate seeing certain things that are dirty or the towels smelling like mildew. Their housekeeping is ON POINT. Everything was nicely put in certain places. Also, Moxy hotels normally don't have mini fridges, but I ENDED UP WITH ONE in my room and was so excited about it because I have a dietary needs. SO AWESOME. Thank you!