酒店回复: Nous nous excusons pour le bruit provenant des étages supérieurs, car il peut être frustrant de ne pas trouver les chambres aussi calmes que prévu. Vos commentaires sur le règlement intérieur sont pris en compte et nous aident à améliorer nos services. Nous espérons pouvoir vous offrir une expérience plus calme et reposante lors de votre prochaine visite.
酒店回复: Estimado César:Agradecemos que nos haya hecho llegar sus comentarios. Le pedimos disculpas por la demora en el servicio de limpieza y reposición de su habitación. Nuestro equipo de limpieza estará más atento a estos detalles en el futuro. Esperamos darle la bienvenida nuevamente para una mejor experiencia en el futuro.
1.0分
其他
原文
翻译提供方：Google
准备早餐的女士很糟糕。
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酒店回复: Estimada Tamara:Gracias por tomarse el tiempo para dejar un comentario. Nos preocupa saber que su experiencia en el desayuno no reflejó el nivel de servicio que nos caracteriza. Hemos tomado nota de sus comentarios y los hemos transmitido a nuestro equipo de gestión para que podamos tomar las medidas necesarias y garantizar una interacción más positiva en el futuro. Esperamos darle la bienvenida pronto para una visita impecable y merecedora de una calificación perfecta.
5.0分
其他
原文
翻译提供方：Google
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酒店回复: Merci pour votre commentaire élogieux. Nous sommes ravis que votre séjour parmi nous vous ait offert une expérience aussi agréable. Nous serions enchantés de vous accueillir à nouveau très prochainement au SpringHill Suites Mobile.
5.0分
其他
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We have a really big family so finding somewhere for all of us to stay as hard, but with the ages of our children, we are just not keen on the idea of them getting a separate room. Places like this are so helpful to us. The service was great, the breakfast was great, we would definitely stay there again.
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酒店回复: Thank you for sharing your experience! We're so glad to hear that our accommodations were a great fit for your family's needs. It's wonderful to know that both the service and breakfast made your stay enjoyable. We truly appreciate your kind words and would be thrilled to welcome you all back to SpringHill Suites Mobile again soon!
5.0分
其他
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This is our second stay at this location and we enjoyed our stay yet again. Zero issues, easy check-in with friendly check in agent, and good breakfast. Overall pleasant stay, we will be back whenever we are in the area.
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酒店回复: Thank you for sharing your experience and for choosing to return to our hotel. It’s wonderful to hear that your smooth arrival, our team's hospitality, and a satisfying breakfast helped make your visit just as comfortable as your first. Knowing that your stay felt seamless and pleasant means a great deal, and your continued trust is truly appreciated. We look forward to welcoming you back to SpringHill Suites Mobile again soon.
3.0分
家庭亲子
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This was obviously an older Springhill property. I wish they had the trundle beds like the newer ones. We weren’t able to get a room with 2 queens, so sleeping space was very limited.
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酒店回复: Thank you for being our guest in Mobile. It was a pleasure to welcome you, but we’re sorry to hear that the bedding configuration in your room did not meet your expectations. We appreciate you sharing your preferred layout, as feedback like yours is helpful as we plan for the future. We hope to have the opportunity to welcome you back for a more comfortable stay.
3.0分
其他
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Hotel is sufficient, but very basic. A lot of things not functioning in the room (lights, outlets, tv). When you’re getting in late, tired and only staying one night - the type of stuff that is not worth dealing with
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酒店回复: Thank you for taking the time to share your feedback. Even when you’re staying just one night, convenience matters, and we appreciate you letting us know what you encountered. Your insights help us improve and refine our guest experience, and we hope to change your lasting impressions in the future.
3.0分
其他
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We were in Room 211. The bathroom fan was always on which was fine until 1:30 am when it started making TERRIBLE noises. I called the front desk, certain something bad was happening and told them about the loud horrible noise coming from the bathroom fan and she told me all the rooms were like that and that it was because of the humidity. It continued for another hour at least and then finally stopped. Our friends did not have it happen in their room. I am sure there is a severe mechanical issue that should be investigated.
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酒店回复: We sincerely apologize for the disruptive noise you experienced with the bathroom fan, and for how your concerns were addressed. We always aim to provide a comfortable experience and limit disruptions as much as we can within our control. Rest assured that we will have our maintenance team look into this, and we appreciate you bringing it to our attention. We appreciate your suggestions on how we can make your stay even better, and we hope to welcome you back soon.
是的，但是……
干净，位置好，早餐不错，接待人员非常专业……可惜楼上的隔音效果几乎为零……或者说，酒店内部规定没有建议客人不要把酒店房间和游乐场混淆……
员工非常友好，干净整洁，泳池漂亮，免费停车，房间宽敞，床也很棒。全天免费咖啡，地理位置优越，靠近春山学院。
房间不够干净，沐浴露和护发素容器都是空的。
准备早餐的女士很糟糕。
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We have a really big family so finding somewhere for all of us to stay as hard, but with the ages of our children, we are just not keen on the idea of them getting a separate room. Places like this are so helpful to us. The service was great, the breakfast was great, we would definitely stay there again.
This is our second stay at this location and we enjoyed our stay yet again. Zero issues, easy check-in with friendly check in agent, and good breakfast. Overall pleasant stay, we will be back whenever we are in the area.
This was obviously an older Springhill property. I wish they had the trundle beds like the newer ones. We weren’t able to get a room with 2 queens, so sleeping space was very limited.
Hotel is sufficient, but very basic. A lot of things not functioning in the room (lights, outlets, tv). When you’re getting in late, tired and only staying one night - the type of stuff that is not worth dealing with
We were in Room 211. The bathroom fan was always on which was fine until 1:30 am when it started making TERRIBLE noises. I called the front desk, certain something bad was happening and told them about the loud horrible noise coming from the bathroom fan and she told me all the rooms were like that and that it was because of the humidity. It continued for another hour at least and then finally stopped. Our friends did not have it happen in their room. I am sure there is a severe mechanical issue that should be investigated.