酒店回复: Thank you for your response. We sincerely apologize for the experience you had with us. This was an uncommon instance, and we will do better in the future. We have provided you a refund and hope that you will consider staying with us in the future.
5.0分
家庭亲子
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I had an excellent stay at the Lexington Marriott City Center! The staff were friendly and welcoming. My room was comfortable, clean and modern. The amenities were top-notch, especially the rooftop restaurant. Overall, a wonderful experience. I would definitely stay here again!
5.0分
情侣出游
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The hotel was wonderful. It was walking distance to most restaurants. The staff was very helpful.
The spinning door to get into the hotel tends to stop short. I think the sensor needs some adjustment. It stopped on me twice causing me to have to catch myself as I entered
4.0分
情侣出游
I didn’t like the area for breakfast, not clean as much, even the worker u don t feel they are clean, their white gown were dirty,
4.0分
其他
They just need to check every single bathroom and make sure the fan is working properly that's all thanks, my room number was 924.
5.0分
商务出差
My favorite hotel in Lexington. Spacious, clean, fantastic staff and customer service. Why stay anywhere else
5.0分
其他
We had a very comfortable stay. We will defintinly look again when coming to visit our UK student. It is a super easy walk to campus.
5.0分
其他
Room very nice. Breakfast excellent. Staff very good
5.0分
情侣出游
Super friendly staff! Beautiful and clean! Excellent location and walkable to nearby restaurants and attractions. Will DEF return!
5.0分
其他
March Madness fun
Excellent location for the NCAA tournament at Rupp Arena, great dining options close by and other things of interest as well.
客人请注意。我们抵达时，预订被拒。我们预订了两间房，但他们在系统中只找到了一间。工作人员态度粗鲁，没有提供任何帮助来解决问题。他们甚至没有在隔壁的酒店查看是否有房间。我们被迫寻找另一家价格更高的酒店。第二天早上，我们收到了未使用房间的账单邮件。我们回到酒店想解决。突然，他们在系统中找到了这个问题，并试图将责任推卸给我们。我们被转介给区域经理寻求解决方案。他一开始很热情，但最终沉默了。总之，虽然酒店很漂亮，但最好不要入住，因为管理不善，而且尽管客人尽了最大努力，还是有可能在门口找不到房间。
I had an excellent stay at the Lexington Marriott City Center! The staff were friendly and welcoming. My room was comfortable, clean and modern. The amenities were top-notch, especially the rooftop restaurant. Overall, a wonderful experience. I would definitely stay here again!
The hotel was wonderful. It was walking distance to most restaurants. The staff was very helpful.
The spinning door to get into the hotel tends to stop short. I think the sensor needs some adjustment. It stopped on me twice causing me to have to catch myself as I entered
I didn’t like the area for breakfast, not clean as much, even the worker u don t feel they are clean, their white gown were dirty,
They just need to check every single bathroom and make sure the fan is working properly that's all thanks, my room number was 924.
My favorite hotel in Lexington. Spacious, clean, fantastic staff and customer service. Why stay anywhere else
We had a very comfortable stay. We will defintinly look again when coming to visit our UK student. It is a super easy walk to campus.
Room very nice. Breakfast excellent. Staff very good
Super friendly staff! Beautiful and clean! Excellent location and walkable to nearby restaurants and attractions. Will DEF return!
March Madness fun
Excellent location for the NCAA tournament at Rupp Arena, great dining options close by and other things of interest as well.