Convenient location and easy access, room comfortable and clean. Reception changed our rooms to ground floor on request at arrival, as allocated rooms were not easily accessed, lots of stairs up and down and corridors. Breakfast ok on Saturday but not very hot, tea and coffee machine dispensing very weak and tasteless coffee and tea. Parking good, but quite along waln to reception.
1.0分
商务出差
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Money grabbers, do not stay
Arrived around 3pm, asked if room was ready, the receptionist said yes but it will be £10 extra for early check in, how rude, so we had to wait in the car park for a hour to get our key, will never stay hear again.
We couldn’t even go in the bar and wait as there was a private funeral in there
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酒店回复: Dear SeanThank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations. Our early check-in policy is in place to ensure rooms are properly cleaned and prepared for all guests, and there is a small fee when a room is made available before the standard check-in time of 4pm.We also apologise that you were unable to wait in the bar area due to a wake taking place, Should guests not want to pay the early check in fee that is understandable.The option of waiting in our conservatory is available as we do not expect any of our guests to wait in the carpark Your comments have been shared with our team so we can review how we communicate these situations more clearly.We hope you’ll reconsider staying with us in the future so we can provide you with a much-improved experience.Kind regards
4.0分
其他
Enjoyable Stay At Dragonfly, Bury St Edmunds!
Very good value for money; friendly, helpful staff, and within walking distance of Bury St Edmunds.
4.0分
其他
No drawers in room , no where to hang anything in bathroom. No mirror do do my hair.
4.0分
商务出差
Stayed here a couple of times when working in the area.
Breakfast is good and the seating area vast.
All staff are nice.
3.0分
商务出差
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Like to watch fire TV stick. 1st room HDMI port was broken so switched rooms. 2nd room was the same.
2 singles beds pushed together to make a double, which are slightly different heights so not overly comfortable. Average experience on this occasion.
连锁酒店，干净卫生，很好
乐于助人，干净友好。
这是一家酒店应有的所有优点。
乐于助人且有礼貌的员工。
完美的短期住宿空间
员工非常友好。靠近接待处，阳光房很漂亮，可以坐下来休息。房间舒适，浴室现代又干净。房间里有一个非常实用的风扇。虽然离主干道不远，但房间很安静。Sainsbury's超市离这里只有五分钟的步行路程，这点很贴心，但去超市之前，别忘了在接待处的iPad上登记你的车。
Convenient location and easy access, room comfortable and clean. Reception changed our rooms to ground floor on request at arrival, as allocated rooms were not easily accessed, lots of stairs up and down and corridors. Breakfast ok on Saturday but not very hot, tea and coffee machine dispensing very weak and tasteless coffee and tea. Parking good, but quite along waln to reception.
Money grabbers, do not stay
Arrived around 3pm, asked if room was ready, the receptionist said yes but it will be £10 extra for early check in, how rude, so we had to wait in the car park for a hour to get our key, will never stay hear again.
We couldn’t even go in the bar and wait as there was a private funeral in there
Enjoyable Stay At Dragonfly, Bury St Edmunds!
Very good value for money; friendly, helpful staff, and within walking distance of Bury St Edmunds.
No drawers in room , no where to hang anything in bathroom. No mirror do do my hair.
Stayed here a couple of times when working in the area.
Breakfast is good and the seating area vast.
All staff are nice.
Like to watch fire TV stick. 1st room HDMI port was broken so switched rooms. 2nd room was the same.
2 singles beds pushed together to make a double, which are slightly different heights so not overly comfortable. Average experience on this occasion.