酒店回复: Estimada Carol,Muchas gracias por tomarse el tiempo de compartir su experiencia con nosotros. Nos alegra saber que disfrutó de la comodidad y limpieza de su habitación, así como de nuestra ubicación frente a una playa tranquila y limpia. También apreciamos mucho sus comentarios sobre la amabilidad de nuestro personal; es un verdadero orgullo para nosotros saber que el trato cordial de nuestro equipo hizo su estancia más agradable.Sabemos que actualmente estamos en un proceso de remodelación y entendemos que esto puede dar una impresión de descuido en algunas áreas. Le agradecemos su comprensión y paciencia mientras trabajamos en mejorar nuestras instalaciones para ofrecer una experiencia aún mejor en el futuro.Esperamos poder darle la bienvenida nuevamente muy pronto y que en su próxima visita pueda disfrutar de las mejoras que estamos realizando.
酒店回复: Thank you for taking the time to share your experience. I’m very sorry to hear about the issues you encountered with housekeeping, maintenance, and amenities during your stay. This is not the standard of service we aim to provide, and we truly regret the inconvenience caused.Please know that your feedback has been shared with our team to help us improve our operations and address these concerns promptly. We appreciate your honesty and hope to have the opportunity to provide a much better experience in the future.
2.0分
情侣出游
原文
翻译提供方：Google
晚上蟑螂多，床单上有血迹，厨房里有油，厨房堵塞
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酒店回复: Hola,Lamentamos profundamente las condiciones que encontró durante su estadía. Lo que describe no refleja los estándares de limpieza y mantenimiento que queremos ofrecer a nuestros huéspedes. Hemos compartido de inmediato sus comentarios con nuestro equipo de limpieza y mantenimiento para tomar acciones correctivas urgentes.Agradecemos que nos haya informado de estos problemas y le pedimos disculpas por la incomodidad causada. Esperamos que nos dé la oportunidad de brindarle una experiencia mucho más positiva en el futuro.
4.0分
家庭亲子
原文
翻译提供方：Google
代托纳非常荒凉，许多房屋和财产都荒废了。
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酒店回复: Hola Yesenia,Gracias por compartir su opinión y por hospedarse con nosotros. Entendemos su observación sobre el área, y esperamos que, a pesar de ello, haya disfrutado de su estadía y de nuestras instalaciones. ¡Será un placer recibirla nuevamente!
3.0分
其他
原文
翻译提供方：Google
该物业需要维修，游泳池很脏。
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酒店回复: Hola Mayuri,Gracias por compartir su opinión. Lamentamos que la propiedad y la piscina no hayan cumplido con sus expectativas. Ya hemos tomado nota de sus comentarios para trabajar en las reparaciones y el mantenimiento necesarios. Esperamos poder ofrecerle una experiencia mucho más positiva en una futura visita.
4.0分
其他
原文
翻译提供方：Google
那项服务非常好。
酒店回复: Thank you for your feedback.
1.0分
情侣出游
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The minute we checked in and room keys didnt work
Toilet didnt flush ice machine wasnt working door to balcony was jammed terrible conditions after dinner came back we coulnt get to the room waited 46 minutes fir maintenance to show up another 15 minutes to finnaly walked in the front desk staff was no help no very service oriented. Continue with out ice. Finally we stayed for one night had to make reservations to another hotel Delta Marriot Bon voy was so much better. Which i believe i should be refunded for the two nights i had reserved atcthe Caribe resort terrible experience.
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酒店回复: Dear Mr. Saldana,We’re truly sorry to hear about your disappointing experience and the issues you encountered during your stay. This is certainly not the level of service or quality we strive to provide. We sincerely apologize for the inconvenience with your room and the maintenance delays — we understand how frustrating that must have been after a long day of travel. Please know that your feedback has been shared with our front desk and maintenance teams for immediate improvement. We appreciate you bringing these concerns to our attention and hope you might consider giving us another opportunity in the future to provide the comfortable and welcoming experience we’re known for.
5.0分
情侣出游
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My door’s sensor for my key card was busted, I didn’t really care much however the staff were very friendly and quick with fixing the issue immediately after I brought it up, maintenance guys were cool to have conversation with, front desk assistants were both extremely kind and understanding, 0 complaints would definitely come here again.
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酒店回复: Thank you, Joseph, for your wonderful review! We’re so glad to hear that our team was able to quickly resolve the door issue and that both our front desk staff and maintenance team made a positive impression during your stay. It’s great to know you enjoyed your interactions with everyone and that you left with 0 complaints. We truly appreciate your kind words and look forward to welcoming you back again soon!
设施虽然有点旧，但在出差期间住得很舒服。
地方很漂亮，前台的Crystal人超级好！
舒适
房间正在装修，所以看起来有点破旧。但房间舒适干净，没有霉味，这点很重要。工作人员很友好，而且房间位于一片干净宁静的海滩上。
服务差，毛巾难取，地板脏兮兮的。我们被告知客房服务每天都会来，但事实并非如此……门坏了，淋浴龙头坏了，碗碟餐具短缺。机器里没有冰块。
晚上蟑螂多，床单上有血迹，厨房里有油，厨房堵塞
代托纳非常荒凉，许多房屋和财产都荒废了。
该物业需要维修，游泳池很脏。
那项服务非常好。
The minute we checked in and room keys didnt work
Toilet didnt flush ice machine wasnt working door to balcony was jammed terrible conditions after dinner came back we coulnt get to the room waited 46 minutes fir maintenance to show up another 15 minutes to finnaly walked in the front desk staff was no help no very service oriented. Continue with out ice. Finally we stayed for one night had to make reservations to another hotel Delta Marriot Bon voy was so much better. Which i believe i should be refunded for the two nights i had reserved atcthe Caribe resort terrible experience.
My door’s sensor for my key card was busted, I didn’t really care much however the staff were very friendly and quick with fixing the issue immediately after I brought it up, maintenance guys were cool to have conversation with, front desk assistants were both extremely kind and understanding, 0 complaints would definitely come here again.