Room had some uninvited guests. Mice! Also person working in the breakfast area was extremely RUDE and talked down to my adult daughter because she filled water bottle with ice water.
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酒店回复: Thank you for sharing your experience. Please accept our sincere apology for the issue you encountered. Our hotel takes pest control very seriously, and we have a licensed extermination team working on an ongoing treatment plan. Unfortunately, a neighboring abandoned property has contributed to this challenge, but we are actively working with city officials and pest control experts to resolve the matter quickly. We truly value your feedback, as it helps us continue to improve, and we hope to have the opportunity to provide you with a much better experience in the future.”
4.0分
朋友出游
Rooms were clean. Front desk staff were pleasant and helpful. Limited dining options in the area.
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酒店回复: Thank you for taking our survey and i am glad that you enjoyed your stay with us. We strive on making the best stay possible.
2.0分
商务出差
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Lack of professionalism at front desk when checking in. One person was very good but the second person completed ignored me and was taking to the first person that was trying to help me check in.
Also, I called the front desk to request a blanket and help with the AC and no one answered.
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酒店回复: I apologize for the front desk staff i will go to them today and see what the issue was and why they did not answer the phone.
1.0分
商务出差
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Reported a mouse in my room- told I would be contacted by the manager, never was
Power outage, no apology offered or update provided
Received housekeeping the first 2 days, and not for remaining 6. Was told I needed to request it, but it wasn't posted, and as I already had received it didn't know that was needed
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酒店回复: Thank you for sharing your experience. Please accept our sincere apology for the issue you encountered. Our hotel takes pest control very seriously, and we have a licensed extermination team working on an ongoing treatment plan. Unfortunately, a neighboring abandoned property has contributed to this challenge, but we are actively working with city officials and pest control experts to resolve the matter quickly. We truly value your feedback, as it helps us continue to improve, and we hope to have the opportunity to provide you with a much better experience in the future. Also there is a request service paper in the rooms and there is a sign on the mirror in every bathroom.
1.0分
家庭亲子
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Staffs were friendly, but our room was facing the road which is super noisy for day/night. There's nothing nearby the hotel and the room was not clean and I don't want to go into the details about what had happened but it freak us out very bad.
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酒店回复: I do apologize for the issues you had at our hotel if you need anything feel free to reach out to me. We strive to give the best experience possible but we failed you. I will talk to staff to make sure the issues are fixed.
4.0分
其他
PNC Park
Great location for a Pirate game. Suggest Max's Allegheny Tavern for beers and a bite. The schnitzel and Reuben are awesome.
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酒店回复: Thank you for taking our survey. I appreciate you leaving us a great review. Our hotel is very close to most events downtown and good restaurants. I hope to have you come stay again.
1.0分
情侣出游
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The hotel held a party on my floor which prevented me from sleeping until 2am, the room did not smell the best, we lost outage for hours during the night, and no one offered any type of compensation after we shared our feedback
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酒店回复: I am sorry about your experience. I know the generator kicked on shortly after the power outage. These storms are unavoidable at times
房间很宽敞，明亮。服务员很热情周到。住在这个地方距离城区近，附近400米左右还有个giant eagle大超市，非常便捷。
酒店设施有点老旧，但维护得还可以。早餐种类足够，能满足一天的开始。总的来说，对于那些只寻求基本住宿、不追求太多花哨的旅客来说，这是一个中规中矩的选择。酒店就在高速公路旁边。
酒店地理位置非常好，距离市中心一个很棒的区域只需步行几分钟。酒店非常现代化，住着也很舒适，配套设施齐全，包括游泳池和健身房。早餐很丰盛，虽然有些东西没能提供，但我们已经很满意了。房间本身非常舒适，虽然床上用品不是最好的，但非常干净。我要说的是，晚上周边区域感觉有点不太安全，我们有点担心车子，但最终一切都很好。白天的时候，这个区域就完全不一样了！
Room had some uninvited guests. Mice! Also person working in the breakfast area was extremely RUDE and talked down to my adult daughter because she filled water bottle with ice water.
Rooms were clean. Front desk staff were pleasant and helpful. Limited dining options in the area.
Lack of professionalism at front desk when checking in. One person was very good but the second person completed ignored me and was taking to the first person that was trying to help me check in.
Also, I called the front desk to request a blanket and help with the AC and no one answered.
Reported a mouse in my room- told I would be contacted by the manager, never was
Power outage, no apology offered or update provided
Received housekeeping the first 2 days, and not for remaining 6. Was told I needed to request it, but it wasn't posted, and as I already had received it didn't know that was needed
Staffs were friendly, but our room was facing the road which is super noisy for day/night. There's nothing nearby the hotel and the room was not clean and I don't want to go into the details about what had happened but it freak us out very bad.
PNC Park
Great location for a Pirate game. Suggest Max's Allegheny Tavern for beers and a bite. The schnitzel and Reuben are awesome.
The hotel held a party on my floor which prevented me from sleeping until 2am, the room did not smell the best, we lost outage for hours during the night, and no one offered any type of compensation after we shared our feedback