酒店回复: Thanks Mayra for the review. It was addressed at our staff meeting
5.0分
其他
原文
翻译提供方:Google
去爱荷华州立大学很方便,干净
酒店回复: Thanks for staying with us on your trip to Ames
5.0分
家庭亲子
原文
翻译提供方:Google
非常棒,一切都安排得非常完美
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酒店回复: Thanks for your business. We hope to see you on your next trip to Ames
4.0分
其他
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Great property, I e stayed a handful of times, very friendly staff. Only one little concern…I’d appreciate more discretion when being checked in. Too much of my personal information was unnecessarily said out loud (full name and spelling, home address, phone number, last four digits of cc.) I had already reserved, paid online, and the front desk clerk had my license in his hand…no reason at all to say it out loud. It made me uncomfortable for my privacy and security - I was traveling alone. I cut the gentleman off mid his announcement of my room number. More training needs to be done in this area.
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酒店回复: Thank you Kristin for the comments. We are so sorry to hear about your experience with the front desk agent as he is in training. We definitely want nothing more than for you to feel safe and comfortable. We have spoken to the employee about this and he is dearly sorry. Your feedback is appreciated and we hope you come and stay with us again.
3.0分
商务出差
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A light was burned out above the mirror in the bathroom when I arrived. I told staff about it, but it was not fixed during my 2 day stay. I found hairs in the shower that were not mine, and fingerprints/smudges around the bathroom light switch.
The bed and rest of the room were clean. Breakfast was excellent.
And, the young man working the desk Thursday evening was VERY helpful when I couldn't get my phone charger to work, happily loaning me one!
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酒店回复: Thank you Jane for the comments. We are sorry to hear about your disappointing experience you had with us. Your feedback is greatly appreciated and will be passed on to the staff to insure that your guest experience is better.
5.0分
情侣出游
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We've stayed here many times when visiting our daughter at ISU. We have always been satisfied with our stay. We paid a very fair price because it wasn't a home football game weekend....on home FB weekends it's completely overpriced for a comfortable inn...but all hotels are. Facility has had many updates and our room was really nice and updated. Bed was not terribly comfortable but I really need a soft comfy bed. Free hot breakfast in the morning is also a great perk. Staff was helpful and friendly.
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酒店回复: Thank you Becky for the great comments. We are happy to hear that your guest experience was great during your stay. Your feedback is appreciated and will be passed on to the staff to better your experience. Please come and stay with us again when you are in the Ames area.
5.0分
家庭亲子
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The location is wonderful. This is the second time I have stayed here and it did not disappoint. It was nice to have a place to park for the game also so double bonus! Rooms are comfy and clean.
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酒店回复: Thank you Sharon for the wonderful comment. We are happy to hear we met your needs. Please come and stay with us again when you are in the Ames area.
5.0分
其他
Property was well kept. Hallways bright and clean .staff Professional friendly. Stayed with pet. Would stay again
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酒店回复: Thank you Vern for the comment. We are pleased to hear you enjoyed your stay. Please come and stay with us again.
5.0分
其他
Great location, clean room and common areas, very good breakfast, nice staff.
Only issue was the tub took a long time to drain.
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酒店回复: Thank you Jamie for the comments. We are implicating measures to insure the resolution of the problem is fixed. Please come and stay with us again when you are in Ames.
酒店还挺新的,房间不错,床品很舒服,酒店也很安全,有一晚后半夜经历了龙卷风,在房间里没什么影响,唯一的缺点是酒店不是默认每天有客房打扫,如果没有事先要求,房间是没有人清洁的,美其名曰为了住客的安全着想,好吧😑
我们早上8点到吃早餐。没有面包,没有鸡蛋,只有培根和麦片。我问那里的人她有没有带早餐,她说没有。早餐还有一个小时。如果早餐时间超过8点,他们应该提前通知。
去爱荷华州立大学很方便,干净
非常棒,一切都安排得非常完美
Great property, I e stayed a handful of times, very friendly staff. Only one little concern…I’d appreciate more discretion when being checked in. Too much of my personal information was unnecessarily said out loud (full name and spelling, home address, phone number, last four digits of cc.) I had already reserved, paid online, and the front desk clerk had my license in his hand…no reason at all to say it out loud. It made me uncomfortable for my privacy and security - I was traveling alone. I cut the gentleman off mid his announcement of my room number. More training needs to be done in this area.
A light was burned out above the mirror in the bathroom when I arrived. I told staff about it, but it was not fixed during my 2 day stay. I found hairs in the shower that were not mine, and fingerprints/smudges around the bathroom light switch.
The bed and rest of the room were clean. Breakfast was excellent.
And, the young man working the desk Thursday evening was VERY helpful when I couldn't get my phone charger to work, happily loaning me one!
We've stayed here many times when visiting our daughter at ISU. We have always been satisfied with our stay. We paid a very fair price because it wasn't a home football game weekend....on home FB weekends it's completely overpriced for a comfortable inn...but all hotels are. Facility has had many updates and our room was really nice and updated. Bed was not terribly comfortable but I really need a soft comfy bed. Free hot breakfast in the morning is also a great perk. Staff was helpful and friendly.
The location is wonderful. This is the second time I have stayed here and it did not disappoint. It was nice to have a place to park for the game also so double bonus! Rooms are comfy and clean.
Property was well kept. Hallways bright and clean .staff Professional friendly. Stayed with pet. Would stay again
Great location, clean room and common areas, very good breakfast, nice staff.
Only issue was the tub took a long time to drain.