酒店回复: Good afternoon,Thank you for your feedback. We are sorry for the confusion about our pet and service animal policy. The fee is only if the service animal damages he room not that we would charge you for bringing them.
酒店回复: We want to sincerely apologize for the issues that you had with your room but we are glad that the staff dd their best to make your stay more enjoyable.
酒店回复: Thank you for your feedback and we sincerely apologize for trouble that you had a check in. Your comments will help us with the areas we need improve.
2.0分
家庭亲子
原文
翻译提供方：Google
仅淋浴，淋浴外面的部件破损，看起来像是霉菌被涂上了，在马桶后面的淋浴间后面的浴室墙壁上生长
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酒店回复: Good afternoon,We want to apologize for your stay falling below your expectation. We try your best to give our guests our best so that they can have a great experience and we failed to do that. Your comments will help us do better in the future.
酒店回复: Good afternoon,Thank you for you feedback. We are sorry to hear that room was less than what you expected. We are working to make sure these issues are resolved. We hope to see you again soon.
1.0分
其他
原文
翻译提供方：Google
污垢和尘垢
我的房间，尤其是浴室，状况很差。淋浴间又脏又脏，可能还发霉了。我看不出来。
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酒店回复: Good afternoon,Thank you for your feedback. We are sorry to see that we did not meet your expectations during your stay. We are working on making things better. Hope to see you again the next time you are in town.
5.0分
其他
Marcus was great. He personally walk up stairs to the fourth floor to check to see if the key was working.The best customer service ever
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酒店回复: Thank you for taking the time to let us know you enjoyed your stay and we will pass your feedback along to management.
3.0分
其他
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I was given a handicapp room that I didn't book, the shower light didn't work, the plug-in by the sink didn't work, there was sitting water on the floor next to the toilet, the window shade string was broken, and there was no ironing board. I've stayed here before and I loved it. The location is convenient to downtown, the property is well kept and the hotel is clean overall. I will reach out to management with my concerns.
酒店回复: Please reach out so that we may address your issues
第一次住这家酒店，我肯定会再来的！前台女士非常好，乐于助人！泳池也很棒。唯一需要改进的地方就是早餐了。食物又硬又像橡胶一样。
接待服务非常好。只是小吃、饮料和食物的选择需要更多一些。
拒绝服务犬入住
前台告诉我们，我们不能带服务犬入住，如果带进来，将被处以250美元的宠物违规费。幸好我们没有住在这里，因为这家酒店破旧不堪，电梯也坏了，而且看起来很脏。我们离开了，开车一个小时去了别的地方。
破旧产品，价格却这么高。
上次住这家。酒店需要预防性维护；淋浴需要维修。一个房间生锈了，或者其他什么原因，所以我们换了另一个房间，结果淋浴臂好像少了一个垫圈。热水供应太差了；
Destiny 值得拥有。Marcus 的服务还不错。房间条件太差，影响了他们优质的服务。
工作人员非常粗鲁。我入住时没有空房。我后面的人被安排了房间。前台工作人员除了房间超额预订外，找不到其他原因。非常非常不方便。
仅淋浴，淋浴外面的部件破损，看起来像是霉菌被涂上了，在马桶后面的淋浴间后面的浴室墙壁上生长
空调整晚都嗡嗡响，把我吵醒了。淋浴水压很差，而且要花很长时间才能变热。一直没热水。房间条件低于平均水平。
污垢和尘垢
我的房间，尤其是浴室，状况很差。淋浴间又脏又脏，可能还发霉了。我看不出来。
Marcus was great. He personally walk up stairs to the fourth floor to check to see if the key was working.The best customer service ever
I was given a handicapp room that I didn't book, the shower light didn't work, the plug-in by the sink didn't work, there was sitting water on the floor next to the toilet, the window shade string was broken, and there was no ironing board. I've stayed here before and I loved it. The location is convenient to downtown, the property is well kept and the hotel is clean overall. I will reach out to management with my concerns.