酒店回复: 感谢您抽出宝贵时间分享您的反馈。得知您的体验未能达到预期，我们深感遗憾，并理解您对此情况的失望。尽管我们竭力为客人提供尽可能周到的服务，但我们的预订政策规定了48小时的取消期限，为了确保所有客人的体验一致和公平，我们必须严格遵守这一规定。我们理解在不可预见的情况下，取消预订可能会带来不便，对此我们深表歉意。您的意见已记录在案，并已转达给管理团队进行进一步审核。感谢您的理解。

酒店回复: 感谢您抽出宝贵时间与我们分享您的反馈。我们非常重视您的意见，很遗憾您的入住体验未能完全达到您的预期。很高兴您注意到我们一直在努力改进酒店设施。然而，对于您遇到的浴室梳妆台照明、卫生纸架以及行李空间不足等问题，我们深表歉意。我们正在积极改进这些问题，感谢您的反馈。我们深知良好的照明和完善的设施对客人至关重要，并正在积极努力确保这些问题得到解决，以便未来的客人能够享受到更舒适的入住体验。您关于行李架和镜子的反馈也十分宝贵，我们将研究如何更好地满足客房的这些需求。您的宝贵意见对我们至关重要，有助于我们不断提升宾客体验。我们期待着您的再次光临，并相信您下次入住一定会更加舒适。

酒店回复: Thank you for taking the time to share your recent experience with us. We truly value all feedback, as it helps us improve the comfort and quality of our guest experience.We’re sincerely sorry to hear that your stay did not meet your expectations, especially after the arrangements that were made in advance. While we did contact you ahead of your arrival to explain the need to adjust your room type due to ongoing renovations, and we appreciated your understanding at the time. It’s clear from your comments that the room you received did not meet the standards we strive to uphold.We also regret that you did not bring these concerns to our front desk team during your stay. Our staff is always available and ready to assist with room issues, whether it's replacing faulty lamps, addressing heating problems, or providing additional amenities such as blankets or conditioner. Had we known, we would have done everything possible to make you more comfortable immediately.We apologize for the noise disruptions and discomfort caused by the construction and the room temperature. These are certainly not the conditions we aim to provide, and we’re actively working to minimize the impact of our improvement efforts on our guests.Your feedback has been shared with our management and maintenance teams to ensure immediate follow-up on the specific issues you’ve mentioned, including room insulation, amenity checks, and noise insulation between rooms.We hope you might consider giving us another opportunity in the future to provide the restful and pleasant experience that so many of our guests enjoy. Safe travels!

酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and understand how frustrating and exhausting it must have been after a long journey from Banff.Please accept our sincerest apologies that we were unable to extend your stay. Unfortunately, the hotel was fully booked at the time, and we were not able to accommodate extensions. We recognize how important flexibility is, especially when you're tired and in need of rest and we deeply regret any inconvenience this caused you.Your feedback is important to us, and we will review our communication processes to ensure guests are informed as early as possible about availability options.We hope you’ll consider giving us another opportunity in the future to provide you with the comfort and hospitality you deserve.

酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience with us did not meet your expectations.We understand your concerns regarding the surrounding area and vehicle access. While some aspects are outside of our direct control, please know that guest safety and comfort are our highest priorities, and we are actively working with local authorities and our management team to address these challenges.Your comments are extremely valuable and will help us identify areas for improvement. Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in a future stay.