The air conditioner sounded like a plane taking off whenever it started up. The refrigerator compressor was so loud at midnight it woke us up and kept us awake with the racket. There were no tissues in the room and front desk gave us napkins because there were none available. The bed was sunken and uncomfortable (room 124). After 3 years of staying here, not anymore!
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酒店回复: Dear Guest,We appreciate you taking the time to share your feedback with us. We are glad to hear that you have enjoyed your stays with us in the past and we are truly sorry to hear about the issues you experienced during this visit. We are working to address the noise concerns with the air conditioner and refrigerator in room 124. Our team is dedicated to ensuring that all guests have a comfortable and restful stay. We apologize for the inconvenience with the tissues and will make sure our housekeeping team is more attentive in stocking rooms.At Tru By Hilton, we strive to provide a fun and functional experience for our guests, and we are disappointed to hear that we fell short during your most recent stay. We value your loyalty and hope you will give us another chance to provide you with the exceptional experience you deserve.We look forward to welcoming you back and exceeding your expectations in the future. See you soon at your home away from home!
5.0分
家庭亲子
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Clean room & hotel. ALL of the staff were very friendly and helpful. Breakfast was good. Several hotels next to it along with gas and fast food. Alot of fun amenities (pool table, games, gym, big TVs and great sitting in lobby).
My only issue was no microwave in the room but there is one down by the front desk.
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酒店回复: Dear Lisa,We are thrilled to hear that you enjoyed your stay at Tru By Hilton Orangeburg. Thank you for highlighting our clean rooms, friendly staff, and fun amenities. We are proud to provide a hot breakfast buffet with all of your southern favorites. Your feedback about the microwave in the room is duly noted, and we appreciate your understanding. We hope to welcome you back for another enjoyable stay soon at your home away from home!Sincerely,General ManagerTru By Hilton Orangeburg
5.0分
其他
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We stopped at this hotel on our way to visit friends. It was a perfect quick, overnight stay with friendly staff, clean rooms, and hot coffee in the morning! Although the rooms are a bit small, it was a budget friendly option. We would definitely stay again.
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酒店回复: Dear Joseph,We are thrilled to hear that you had a perfect overnight stay with us at Tru By Hilton Orangeburg! We are delighted that you found our staff friendly, rooms clean, and enjoyed the hot coffee in the morning. We are glad that our budget-friendly option suited your needs and we can't wait to welcome you back for another stay. We look forward to seeing you soon at your home away from home!Sincerely,General ManagerTru By Hilton Orangeburg
5.0分
其他
The hotel and staff was great! In the parking lot I was approached from some guy for money.
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酒店回复: Dear Charles,We're thrilled to hear that you had a great experience at Tru By Hilton Orangeburg! We're glad you enjoyed our hotel and friendly staff. We apologize for the experience in the parking lot and want to assure you that we take guest safety seriously. We hope to welcome you back for another stay soon. We look forward to seeing you soon at your home away from home!Sincerely,General ManagerTru By Hilton Orangeburg
5.0分
情侣出游
We really enjoyed our stay here. Great location, friendly service, and everything was spotless. Great hotel, would book again.
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酒店回复: Dear Donna,We are thrilled to hear that you enjoyed your stay at Tru By Hilton Orangeburg! We are pleased that you found our location convenient and our service friendly. It's great to hear that everything was spotless during your visit. We are happy to hear that you would book with us again and we look forward to welcoming you back soon for another enjoyable stay. Thank you for choosing Tru By Hilton Orangeburg as your home away from home!Sincerely,General ManagerTru By Hilton Orangeburg
5.0分
其他
Really nice hotel, very clean and quiet. Checking in when we arrived was quick and easy. The staff was very friendly.
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酒店回复: Dear Sarah,We are thrilled to hear that you enjoyed your stay at Tru By Hilton Orangeburg! We are delighted that you found the hotel to be nice, clean, and quiet, and that your check-in experience was quick and easy. Our friendly staff takes pride in providing excellent service to all our guests. We are proud to offer a hot breakfast buffet with all of your southern favorites. Thank you for choosing Tru By Hilton, and we can't wait to welcome you back for another stay soon!Sincerely,General ManagerTru By Hilton Orangeburg
5.0分
其他
Great place
If it all possible, we always stay in tru hotels. We always find them to be clean, comfortable, with friendly service.
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酒店回复: Dear Candace,We are thrilled to hear that you enjoyed your stay at Tru By Hilton Orangeburg! We take pride in providing clean, comfortable rooms and friendly service to all of our guests. We are glad to hear that you always choose to stay with us and appreciate your loyalty. We look forward to welcoming you back for another fantastic stay in the future. Thank you for choosing Tru By Hilton Orangeburg!Sincerely,General ManagerTru By Hilton Orangeburg
1.0分
其他
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Cancellation policy same day-lose deposit.
Never stayed here. I,m sure would have been great, but my trip was unexpectedly delayed by one day and the 24hr cancellation policy could not be adhered to. This cost me my reservation price $194.00. Not hotels fault but circumstances.
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酒店回复: Dear Ronald,We appreciate your feedback and understand the unexpected circumstances that led to the cancellation of your reservation. We're glad to hear that you believe your stay would have been great. If your plans bring you back to the area, we hope you'll give Tru By Hilton Orangeburg another chance to exceed your expectations. We look forward to seeing you soon at your home away from home!Sincerely,General ManagerTru By Hilton Orangeburg
4.0分
其他
Nice hotel while traveling
Room and bathroom both very clean and well prepared. Numerous places to eat close by. Safe area.
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酒店回复: Dear Lavone,We are delighted to hear that you found our rooms and bathrooms to be clean and well-prepared during your stay. It's great to know that you enjoyed the convenience of having numerous dining options nearby in a safe area. We hope you were able to take advantage of our free hot breakfast buffet, featuring all of your southern favorites. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay at Tru By Hilton Orangeburg.Sincerely,General ManagerTru By Hilton Orangeburg
5.0分
家庭亲子
Lots of shelf space on nightstands, and pegs to hang hats and jackets. The staff was friendly helpful and courteous!
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酒店回复: Dear Michael,We are thrilled to hear that you enjoyed the shelf space and pegs in your room, as well as the friendly and courteous staff. We are proud to provide a hot breakfast buffet with all your southern favorites. We can't wait to welcome you back for another fantastic stay at Tru by Hilton Orangeburg. See you soon!Sincerely,General ManagerTru By Hilton Orangeburg
The air conditioner sounded like a plane taking off whenever it started up. The refrigerator compressor was so loud at midnight it woke us up and kept us awake with the racket. There were no tissues in the room and front desk gave us napkins because there were none available. The bed was sunken and uncomfortable (room 124). After 3 years of staying here, not anymore!
Clean room & hotel. ALL of the staff were very friendly and helpful. Breakfast was good. Several hotels next to it along with gas and fast food. Alot of fun amenities (pool table, games, gym, big TVs and great sitting in lobby).
My only issue was no microwave in the room but there is one down by the front desk.
We stopped at this hotel on our way to visit friends. It was a perfect quick, overnight stay with friendly staff, clean rooms, and hot coffee in the morning! Although the rooms are a bit small, it was a budget friendly option. We would definitely stay again.
The hotel and staff was great! In the parking lot I was approached from some guy for money.
We really enjoyed our stay here. Great location, friendly service, and everything was spotless. Great hotel, would book again.
Really nice hotel, very clean and quiet. Checking in when we arrived was quick and easy. The staff was very friendly.
Great place
If it all possible, we always stay in tru hotels. We always find them to be clean, comfortable, with friendly service.
Cancellation policy same day-lose deposit.
Never stayed here. I,m sure would have been great, but my trip was unexpectedly delayed by one day and the 24hr cancellation policy could not be adhered to. This cost me my reservation price $194.00. Not hotels fault but circumstances.
Nice hotel while traveling
Room and bathroom both very clean and well prepared. Numerous places to eat close by. Safe area.
Lots of shelf space on nightstands, and pegs to hang hats and jackets. The staff was friendly helpful and courteous!