酒店回复: Dear Ms Emma, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our private beach and that our check-in staff made a positive impression.At the same time, we sincerely apologize for the challenges you experienced with our restaurant service and the lack of clear directions regarding amenities like the free ice cream. Your comments are valuable and have been shared with our team to ensure better guidance and a more seamless experience for our guests in the future.We truly appreciate your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay.Warm regards,Maria ZyablitsevaAssistant Guest Experience Manager
酒店回复: Dear Valued Guest,Thank you for sharing your wonderful experience! We’re delighted to hear you enjoyed the breathtaking sunset views from our private beach and found our hotel to be a perfect choice for families. It’s great to know you appreciated the peaceful atmosphere, the delicious flavors at our restaurant, and the relaxing time at the bar in the evening with friends.Your kind words mean so much to us, and we look forward to welcoming you back for another memorable stay soon!Warm regards,Patcharakrit ApinaowaniwetFront Office Manager
酒店回复: Dear Khun Biefannishu,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Supalak Kangkaya (Beer)Assistant Front Office Manager
酒店回复: Dear Valued Guest,Thank you for bringing your concerns to our attention. We regret the inconvenience and frustration caused by the duplicate charge identified upon check-out and understand how unsettling this situation may have been.Please note that the refund process has already been completed from our side. The credit card presented at check-in is used as a standard guarantee for incidental charges, and we regret that a processing error occurred in this instance. Once identified, the matter was addressed accordingly.With regard to compensation, the goodwill gesture offered by the hotel remains open, as clearly stated in the email previously sent to you.Your feedback has been reviewed internally, and we have taken this opportunity to reinforce our billing controls to prevent a recurrence. Thank you for sharing your comments.Sincerely yours,Patcharakrit ApinaowaniwetFront Office Manager
环境：酒店有私人沙滩，环境很不错，但沙子不是特别细腻。
设施：主打亲子酒店，有很多儿童可玩儿的地方。连泳池也变成了儿童水上乐园，几乎看不到成年人游泳。芭提雅的五星酒店都好主打的亲子….
服务：入住时的前台小妹人很好，nice！但餐厅的服务员简直一言难尽，喊你自己拿着那么重的菜单去沙滩上找位置坐，也不引路。我第一次在酒店里遇到这么傲娇的服务员。幸好餐食味道不错。说好的每天下午的免费冰淇淋也完全不知道去哪儿领！！服务有待加强。
酒店沙滩🏖️看落日超美，是一家很适合亲子的酒店，人员也不会太嘈杂，楼下的餐厅味道也很不错，夜晚酒吧点上一杯跟朋友聊聊天很放松
酒店很干净，员工服务非常好，风景和氛围都很美。早餐选择多样。唯一美中不足的是办理入住等待时间有点久。通常下午3点入住，我们下午5点就到了，但工作人员让我们等打扫房间的清洁工，因为入住的客人很多，这点我能理解。不过我们确实等了很久，直到晚上6点半才拿到房间。但员工的服务态度很好，总的来说还是很不错的。有机会我一定会再来的。
首先酒店设施挺齐全 配有私人海滩和游泳池，房间面朝大海视野不错，酒店周围并不是很方便，距离最近的711也需要步行个十来分钟左右。安排的房间能和旁边一个房间相连 用两扇门隔开
太棒了！位置便利，就在高速公路出口附近，往返BKK机场只需要90分钟。每周五到周日，海滩边还有烟火表演，非常惊艳！员工很友好，景色美不胜收，还有一个超大的泳池。强烈推荐！
入住时早已提前付费，离店时莫名在用来交deposit的信用卡里又扣除我的信用卡房费，从未授权酒店使用我的信用卡收取房费！还若不是我发现重复收费，讲损失一大笔根本不是我的费用！
此外九酒店还拒绝承担我的汇率和通讯损失，星级酒店的服务真的是烂到加家了。永远不会再来住movenpick
这是我第一次预订这家酒店，印象非常深刻。我提前告知旅行社和酒店，我们是为了庆祝结婚纪念日。当我们抵达时，尽管是长周末，客人很多，但酒店还是在房间里准备了一束鲜花和一个小蛋糕来欢迎我们。
我们选择的是高级海景房，可以使用行政酒廊，在三楼办理入住和退房手续非常迅速。最重要的是，酒店安排的每一个活动时间段都让我们吃得非常满足和美味。所有部门的员工都非常可爱。
酒店还不错，泳池很棒，酒店里有餐厅，房间虽然有点老旧，但也挺好的。早餐种类多样，步行可达7/11便利店，酒店内就有海滩。提个小建议：周末的时候能不能加开一个早餐区，不然排队吃早餐可不太像这种级别酒店应有的样子。
房间很大，虽然有点旧，但设施一应俱全。我很喜欢房间里有熨衣板和熨斗。景色很美，空调也很冷。酒店很漂亮，入住和退房都很快。游泳池、儿童俱乐部和游乐场都很棒。现场音乐很好听，等电梯的时间也不长。早餐餐厅管理得很好。我给酒店留了张纸条，让他们修理吹风机，它可能坏了，开关和调节档位都很困难。灯具的灯泡快要坏了，而且客房服务没有给我们补充洗手液，可能她们只负责整理房间。
孩子们特别喜欢这里！泳池很大，会所也很棒！😍😍😍 强烈推荐！