酒店回复: Gentile Ospite, grazie per la bellissima recensione da parte di tutto lo Staff. Siamo felici che Vi siate trovati bene nella nostra struttura, è stato veramente un piacere per noi poterVi accogliere per il lungo soggiorno che avete effettuato da noi. Un caro saluto da tutti noi! Hotel Residence Zust
Spent a week (9/28 - 10/4) at Hotel Residence Zust with my family of 20 for my son's wedding in Lago Maggore. As you can imagine booking 6 rooms for 6 different families ( ages 3 months - 86 years old) can be a challenge but Hotel Zust had lots of room options to meet all of our needs at a very reasonable cost The lobby, sitting area and grounds around the hotel are well maintained. Stella and the staff happily answered lots of our questions while making (and changing) reservations and also while we were there with tidbits of information on where to go and how to get there. They were always pleasant and accommodating. I stayed in the Trilocale Superior room (just renovated in the Spring of '23) and it was clean and spacious, with a kitchen that was well stocked with utensils, pots, pans, etc, and a bed that was extremely comfortable. The view from the balcony where we enjoyed our breakfast was breathtaking. My son and his bride joined us for 2 nights after the wedding and they were treated like royalty. Again, it was great to find a place that physically met our needs but what was more important was how welcoming, pleasant and kind the staff was to us and with the other guests. Would recommend Hotel Residence Zust to anyone staying in Lago Maggore.
热情友好的德语接待处。现代化的湖景公寓（高级房）、泳池和湖景通道。游戏室配有台球桌和桌上足球。早餐需额外付费。泳池酒吧也将于六月开放。我们提供丰富的旅游宣传册，提供丰富的短途旅行建议。
先说积极的方面：景色美极了，这家酒店几乎所有方面都堪称完美。早餐很棒，泳池和停车场也很不错，除了早餐室，整栋楼都装有空调。最让人恼火的是，管理层决定关掉房间里的空调，导致房间温度高达29.2°C - 33°C，如果你想睡个好觉，这根本行不通。我会向管理层反映，然后换一间温度在29.2°C - 33°C的房间，争取在那里睡个好觉。祝你好运！我经常在欧洲出差，从未遇到过这种情况。他们网站上也提到过，但还是……
我们在五月初入住了两周。酒店的欢迎仪式非常热情友好，让我们立刻感到宾至如归。我们预订了Bilocale Superior公寓，非常满意。这里应有尽有，床也很舒服。……而且景色优美，早上我们在阳台上沐浴着阳光享用早餐（酒店还提供面包卷服务）——简直太棒了 :-)) 楼下溪流的潺潺流水声几乎盖过了汽车的轰鸣声。……可惜的是，湖滨路正好从酒店旁边经过，但所有酒店都是这样，如果您想近距离欣赏湖景，那就别无选择。沿着一条平行的人行道步行前往Intra（镇）也很方便。如果我们有任何疑问，前台的姑娘们总是非常友好，会提供休闲活动和短途旅行的建议。我特别想再次感谢Cinzia；你人真好 :-)) 酒店和房间都非常干净，但遗憾的是，有点吵。这里还有一个带顶棚的停车位。游泳池可以通过地下通道进入；水不深，非常适合孩子们，而且那里还有一个小型游乐场。如果我们以后再去湖边，我们很乐意再来。祝你玩得开心，一切顺利，艾丽丝。
地理位置和公寓都很棒！前台工作人员超级友好。泳池很棒，人不多。日光浴床随时可用。海滩很小，但湖边游泳很棒。泳池酒吧的工作人员也很友好。
我们在Zust度过了一段美好的时光。一切都很棒，酒店坐落在湖畔，风景优美。所有员工都非常友好，竭尽全力确保客人拥有美好的假期。强烈推荐。
我在那里度过了 60 岁生日。不幸的是，没有收到任何坦蒂·奥古里或祝贺。 2024年10月1日，附近的一位朋友开着房车过来祝贺我，早上我被要求在酒店睡觉的人必须出示身份证。我解释说她正在拜访，不会和我们一起睡觉。但24日10月1日下午3点左右，接待员认为她必须引导我们前往酒店，而不是先联系我。她本来想和我们告别，但后来因为不好意思而没有告别就开车走了。抵达当天，我对这位果断的员工产生了意见，因为她想向我明确表示汽车列车将抵达多莫多索拉，但我确切地知道我的家人将抵达伊塞尔，因为那是大约抵达时间我一家人来自德国北部，因为交通堵塞，曾经走错路线，所以很晚才到。不幸的是，这件事真的破坏了我的住宿体验，也是我 60 岁生日的一个挫折。一开始我告诉我的家人这是一个不错的住所，我们可以再做一次，但在发生这样的事件之后我认为我们不会这样做。我也亲自写信给Zust酒店，但没有收到关于这种行为的回复。
这是我们第三次来这里。去年我们有一个大阳台，今年只有一半，但这也很好。公寓干净、宽敞、设施齐全。湖景不错。正如有时所说的那样，我们并没有受到交通的困扰。游泳池干净整洁。今年湖水比去年高，所以你不能躺在湖边，但通过楼梯你可以轻松到达游泳池，那里有很多沙滩床。赞扬一下工作人员，他们总是很友好，乐于助人。停车场也是一个优点，这样您的车就不会在烈日下暴晒。
所有的员工都非常友好和乐于助人。出色的清洁和床单更换总是准时非常安静。在我逗留的很长一段时间里，我度过了一段美好的时光。强烈推荐！！
公寓式酒店几乎位于马焦雷湖边缘（由一条非常繁忙的道路隔开）。我们受到了很好的接待，我们的公寓总体来说非常好，但是基础设施总体来说相当老化。游泳池可通过路下的隧道到达：正确的游泳池，但也相当老化，喷射器和水力按摩区不起作用。请注意，泳帽是强制性的（即使是在合作露营地），当然我们被骗了，不得不花 2 欧元从他们那里买了七十年代的泳帽:) 否则，停车场太小了，每天晚上都很乱。我们只吃过一次早餐，因为 15 欧元的自助餐太简单了。此外，该酒店地理位置优越，非常适合游览该地区。我们不建议您组织酒店组织参观卢伊诺市场，除非您喜欢随处可见的巴基斯坦市场，那里有仿牌塑料袋和从中国进口的衣服
Spent a week (9/28 - 10/4) at Hotel Residence Zust with my family of 20 for my son's wedding in Lago Maggore. As you can imagine booking 6 rooms for 6 different families ( ages 3 months - 86 years old) can be a challenge but Hotel Zust had lots of room options to meet all of our needs at a very reasonable cost The lobby, sitting area and grounds around the hotel are well maintained. Stella and the staff happily answered lots of our questions while making (and changing) reservations and also while we were there with tidbits of information on where to go and how to get there. They were always pleasant and accommodating. I stayed in the Trilocale Superior room (just renovated in the Spring of '23) and it was clean and spacious, with a kitchen that was well stocked with utensils, pots, pans, etc, and a bed that was extremely comfortable. The view from the balcony where we enjoyed our breakfast was breathtaking. My son and his bride joined us for 2 nights after the wedding and they were treated like royalty. Again, it was great to find a place that physically met our needs but what was more important was how welcoming, pleasant and kind the staff was to us and with the other guests. Would recommend Hotel Residence Zust to anyone staying in Lago Maggore.