The perfect who checked us in was quick and very polite. The room could use a thorough cleaning as I found hairs in the sink, hairs on the shower walls, old toothpick on the floor, towels are old and stained. Old stains on the restroom wall/doors. The bed was nice, room temperature was perfect, great tv service, quiet place
4.0分
其他
Was in a bad location...room had body oder in it....no hot water....loud people above us...
1.0分
其他
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Its a catfish hotel! System wont let me upload pic
Horrible we were catfished! Complete opposite of what they show online! Room dirty, smelled of urine and cigarettes! False advertisement at its best! They are pictures before the new owners because it is not what they show! BECARFUL IM UPLOADING PHOTOS! Tbey refused to refund us, even though we stayed at a different hotel. Within 15 minutes we were out. My husband said dont judge a book by its cover, go look at the room. If his jaw dropped, imagine mine. Windows with no glass but plastic bags sealing it. Push carts next to our room door, little lighting, the wall colors didnt match, cigarettes every where. Im sorry but it was bad, then the wifes owner is a horrible person she was mad because ********** was only paying them 85.00 for the room but charged me more, my mistakefor showing her my reservation receipt . I was shocked never again! I took pictures of it all! Im getting my refund! FALSE ADVERTISEMENT! Why cant I upload pictures!
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酒店回复: Dear Nora,Thank you for taking the time to leave us your feedback. We are sincerely sorry to hear that you didn't have a good time with us during your recent visit. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. For any billing concerns, we encourage you to reach out to the third-party site that you booked with, as they will be the best ones to assist you. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.
2.0分
其他
Blanket had stains and towels hair on them
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酒店回复: Dear Melissa,We appreciated the opportunity to host your stay in San Benito. Our team has been informed of your feedback regarding the blanket and towel conditions to ensure these amenities meet our cleanliness and comfort standards before presenting them to guests. Please accept our apologies for any inconvenience, and we would be grateful for the chance to welcome you back for a smoother, more enjoyable stay.
2.0分
家庭亲子
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Looked like they didn’t clean the room. The bathroom was a nightmare. Dried poop💩 on the wall…. Just all around filthy Had to stay there because it was pet friendly. And was attending a wedding. Never again
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酒店回复: Dear Tammy,It's disappointing to hear that your time with us was less than ideal. We strive to provide a clean environment for all our guests and apologize for anything that appeared less than pristine. Our team wants to ensure your comfort, and we always encourage our guests to reach out to our front desk team to resolve any concerns they may have. We appreciate you bringing this to our attention and will ensure that all our rooms are fresh and clean for future guests. In the meantime, we hope you will allow us another chance to showcase an improved stay.
1.0分
其他
When we checked in the bed sheets were dirty.
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酒店回复: Dear John,We truly regret that our housekeeping efforts were a cause for concern. We will speak with our team about this to ensure our performance improves moving forward. Thank you for making your voice heard.
3.0分
其他
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It was a quick check in. Good maid service. No amenities. Lots of single residents. Couldn't use the pool for the family, there were residents entertaining local females. The pool is usually a family area, but this weekend it was used as a mating area without regard for children. Probably the last time staying here. Each visit is less and less enjoyable.
事实是，我在浴室里有蟑螂，天气很嘈杂，很少的枕头和非常使用的枕头
位置很好，离哈林根很近
好的
Deep cleaning needed
The perfect who checked us in was quick and very polite. The room could use a thorough cleaning as I found hairs in the sink, hairs on the shower walls, old toothpick on the floor, towels are old and stained. Old stains on the restroom wall/doors. The bed was nice, room temperature was perfect, great tv service, quiet place
Was in a bad location...room had body oder in it....no hot water....loud people above us...
Its a catfish hotel! System wont let me upload pic
Horrible we were catfished! Complete opposite of what they show online! Room dirty, smelled of urine and cigarettes! False advertisement at its best! They are pictures before the new owners because it is not what they show! BECARFUL IM UPLOADING PHOTOS! Tbey refused to refund us, even though we stayed at a different hotel. Within 15 minutes we were out. My husband said dont judge a book by its cover, go look at the room. If his jaw dropped, imagine mine. Windows with no glass but plastic bags sealing it. Push carts next to our room door, little lighting, the wall colors didnt match, cigarettes every where. Im sorry but it was bad, then the wifes owner is a horrible person she was mad because ********** was only paying them 85.00 for the room but charged me more, my mistakefor showing her my reservation receipt . I was shocked never again! I took pictures of it all! Im getting my refund! FALSE ADVERTISEMENT! Why cant I upload pictures!
Blanket had stains and towels hair on them
Looked like they didn’t clean the room. The bathroom was a nightmare. Dried poop💩 on the wall…. Just all around filthy Had to stay there because it was pet friendly. And was attending a wedding. Never again
When we checked in the bed sheets were dirty.
It was a quick check in. Good maid service. No amenities. Lots of single residents. Couldn't use the pool for the family, there were residents entertaining local females. The pool is usually a family area, but this weekend it was used as a mating area without regard for children. Probably the last time staying here. Each visit is less and less enjoyable.