Overall fairly decent, but slightly sketchy. It was okay for one night, but I wouldn't stay there again unless I had no other choice.
5.0分
其他
Excellent hot breakfast with many choices including a red velvet waffle!
Room clean. The staff were friendly. Overall a very nice stay.
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酒店回复: Thank you so much for sharing your experience. We are delighted to hear you enjoyed the hot breakfast and all the choices, especially the red velvet waffle. It is great to know your room was clean and that our staff made you feel welcome. We truly appreciate you staying with us and hope to see you again soon.
1.0分
情侣出游
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The room was filthy and the furniture was all stained. We tried to cancel the reservation, but the front desk would not work with ******* to cancel. The lady at check in was nice, but didn't know anything about the area when we had questions. The hotel is old and can use a deep clean or an renovation! I would never recommend anyone staying here.
2.0分
家庭亲子
The area is clean; staff are attentive; kitchen is clean but the food is not that great. The same menu everyday. No variety.
4.0分
其他
Staff was courteous. The room had a few problems so had to get a different room. No tv signal, no hot water, telephone not working.
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酒店回复: Thank you for taking the time to share your experience. I’m glad to hear our staff was courteous, though I sincerely apologize for the issues you encountered with your first room. That’s not the experience we want for our guests. Your comments have been shared with our maintenance team to make sure these problems are corrected. We appreciate your understanding and hope you’ll give us another opportunity to provide you with a smoother stay.
2.0分
家庭亲子
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Check-in was fast and easy, and the staff was very informative but overall the hotel is very old and dingy and our room smelled horrible. Would not be staying here again.
5.0分
其他
I love the spaciousness of the room, comfortable beds & very clean. The continental breakfast was great!
1.0分
其他
Comfort Inn & Suites Knoxville West had a moldy and smell bathroom - absolutely awful. Would not stay here again.
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酒店回复: Thank you for sharing your feedback. I’m very sorry for the condition of your bathroom and the unpleasant odor you encountered. That is not acceptable and does not reflect our usual standards of cleanliness. Your comments have been shared with our housekeeping and maintenance teams for immediate review and correction. We truly regret that we did not provide the comfortable experience you expected and hope you’ll give us another opportunity to make it right in the future.
3.0分
其他
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The facility is dated, and the breakfast food is not good, thankfully they had decent waffles. It’s not bad overnight and very spacious rooms with comfortable beds.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found the room spacious and the beds comfortable, and that you enjoyed the waffles at breakfast. We appreciate your honesty regarding the facility and breakfast quality. Your comments will help us make improvements to enhance the overall guest experience. We hope to welcome you again for an even better stay.
住得还不错，在城里待一晚，它算是搞定了。要是有无线网和早餐就更好了，不过我们也凑合了。
Overall fairly decent, but slightly sketchy. It was okay for one night, but I wouldn't stay there again unless I had no other choice.
Excellent hot breakfast with many choices including a red velvet waffle!
Room clean. The staff were friendly. Overall a very nice stay.
The room was filthy and the furniture was all stained. We tried to cancel the reservation, but the front desk would not work with ******* to cancel. The lady at check in was nice, but didn't know anything about the area when we had questions. The hotel is old and can use a deep clean or an renovation! I would never recommend anyone staying here.
The area is clean; staff are attentive; kitchen is clean but the food is not that great. The same menu everyday. No variety.
Staff was courteous. The room had a few problems so had to get a different room. No tv signal, no hot water, telephone not working.
Check-in was fast and easy, and the staff was very informative but overall the hotel is very old and dingy and our room smelled horrible. Would not be staying here again.
I love the spaciousness of the room, comfortable beds & very clean. The continental breakfast was great!
Comfort Inn & Suites Knoxville West had a moldy and smell bathroom - absolutely awful. Would not stay here again.
The facility is dated, and the breakfast food is not good, thankfully they had decent waffles. It’s not bad overnight and very spacious rooms with comfortable beds.