酒店回复: Dear valued guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel room to be very clean. Maintaining a high level of cleanliness is one of our top priorities, and we appreciate your acknowledgment of our efforts.However, we apologize for the inconvenience you experienced during the check-in process. We understand the importance of a seamless and efficient check-in, and we sincerely apologize for any delays or issues you encountered. We will review our procedures to ensure that such situations are minimized in the future.We are glad to hear that Ctrip provided excellent assistance in facilitating communication between you and the hotel, even during the late hours. Our partnership with Ctrip aims to enhance the overall guest experience, and we are pleased to know that they were able to assist you effectively.Once again, thank you for your valuable feedback. We appreciate your patronage and hope to welcome you back in the future, providing you with an even better stay.Sincerely Regards, PR ManagerRadisson Medan
酒店回复: Dear Valued Guest, Thank you for your kind feedback regarding our service, location, and breakfast. We’re glad you had a pleasant stay and look forward to welcoming you back on your next visit to Medan. We also appreciate your note about the pool and will ensure it’s addressed with our team for improvement.Sincerely Regards,PR Manager
酒店房间很干净，就是入住有点问题，携程很不错，半夜了，还帮我们和酒店沟通
很棒的酒店。免费升级了房间。前台员工 Eko 先生非常友好和乐于助人。厨房员工 Adryan Tahar 在餐厅为我们做了两顿美味的早餐。总的来说，这是一次愉快的住宿，房间非常漂亮和干净。
酒店的服务水准很不错，位置非常好，位于城市中心，出行很便利。早餐很丰盛，下次来棉兰会再入住。泳池水有点浑浊。
不错的四星级酒店。
他们甚至还默认提供了熨斗和熨衣板。
总的来说，酒店维护得很好，员工热情有礼。缺点是早餐稍微差了点，口味有待改进。当然，萝卜青菜各有所爱，这也不是什么大问题。这是棉兰值得推荐的酒店之一，谢谢！
位于棉兰市中心，地理位置非常好。酒店维护得很好。员工也很友善。
总体而言，房间相对比较现代，但维护和清洁状况实在太差了。卫生间一直有股尿骚味，幸好关上门并喷了大量香水才勉强掩盖住异味。枕头和毛巾都有一股很浓的霉味。我一走进房间就闻到了这种强烈的味道。打电话给客房服务更换了床单和枕套，但根本没用。我想是枕头长时间使用且缺乏消毒，导致异味已经渗进去了！房卡也不太好用，经常看到其他客人在努力开门。我自己每次都得刷四五次才能把门打开！这家酒店对外宣称是丽笙酒店，但他们已经失去了特许经营权，不再是丽笙旗下的酒店了！鉴于如此糟糕的卫生标准，我对此一点也不感到意外！不过，员工们都非常友好和乐于助人。谢天谢地，我只住了一晚。他们的房卡和卡套上都把丽笙的标志遮住了，也没有任何迹象表明它曾是丽笙旗下的酒店。看来携程（Trips.com）需要重新审核这家酒店的品牌信息了，因为我被误导了，导致了这次非常令人失望的住宿体验。
非常适合家庭入住的酒店，地理位置优越，靠近Deli Park商场和Medan Fair商场。酒店员工非常友好，酒店旁边有肯德基和Garuda餐厅，吃饭步行即可。前往游泳池也很方便。房间免费升级到了豪华房，简直太棒了！
房间有点旧了，地毯磨损严重，隔音效果也很差，旁边房间的声音听得一清二楚。早餐还可以，但算不上最好。服务人员非常非常友好。位置简直完美，就在市中心。
第一天酒店给我们免费升级了房间，但安排在了吸烟楼层，味道很难闻。我投诉之后，他们很快就给我们换到了无烟楼层，同样是升级房，在三楼，非常干净，也没有异味。早餐很糟糕，人也很多。不过，所有员工都很友善和乐于助人。